TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from Excellent product Have used TurboTax for many years and will continue to do so. The only ongoing issue I have is regarding updates throughout the tax filing season. It is no longer easy to identify what has changes with each update. In prior years a link under the update would take me directly to an explanation of what had been changed or corrected. That is no longer available which makes it very hard to know if the latest changes are affecting my return. I hope this issue is addressed soon. Have seen many complaints about it in the forums.
Date published: 2021-02-18
Rated 5 out of 5 by from Very easy to use I enjoyed filing my taxes with this software. Turbotax made very simple to fill, review and file my returns
Date published: 2021-02-18
Rated 5 out of 5 by from Turbotax First timer They helped me with everything I ever needed and answered my every question. They were very patient too.
Date published: 2021-02-18
Rated 5 out of 5 by from Have used it for years and never had a problem Easy to understand....makes filing taxes a breeze.
Date published: 2021-02-18
Rated 5 out of 5 by from Turbo tax is awesome Great experience very help tips and doesnt take long at all and no big fees !
Date published: 2021-02-18
Rated 5 out of 5 by from Very Good Explanation on all pages I had good service and did not have to talk to anyone
Date published: 2021-02-18
Rated 4 out of 5 by from good job i like everything about your product, but i think the fee for the option for direct deposit is a tad high.
Date published: 2021-02-18
Rated 3 out of 5 by from It was adequate Ive been using Turbo tax for many years. This year I felt like it left me with less confidence. I completed the filing feeling that maybe something was not captured.
Date published: 2021-02-18
Rated 2 out of 5 by from Felt like I was filing back in 2001 Poor explanations of fields which at times were referenced as different names/locations on corresponding docs. Documents failed to upload as PDF, Jpeg, and PNG. Useless UI with zero utility having to go back and enter all of the information myself. Having to pay 150 bucks for a product which cannot import files is unacceptable. Without these functions your app is completely useless. At multiple times I considered just switching to another service to easily upload my docs. The core competencies of the platform worked well looking past the abhorrent functionality from a user standpoint. Spending a couple hours getting past all of the speedbumps presented I was happy with the filing service. Just get your uploads fixed or else you will likely see attrition rise drastically in this App era.
Date published: 2021-02-18
Rated 5 out of 5 by from Has helped me a lot Been using TurboTax since I was a student working and they have been great. Very clear and straight forward process on filing taxes. This year was a bit more complicated and yet they managed to still help me out.
Date published: 2021-02-18
All TurboTax® Offerings Reviews - Page 11549
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Excellent product Have used TurboTax for many years and will continue to do so. The only ongoing issue I have is regarding updates throughout the tax filing season. It is no longer easy to identify what has changes with each update. In prior years a link under the update would take me directly to an explanation of what had been changed or corrected. That is no longer available which makes it very hard to know if the latest changes are affecting my return. I hope this issue is addressed soon. Have seen many complaints about it in the forums.
Date published: 2021-02-18
Rated 5 out of 5 by from Very easy to use I enjoyed filing my taxes with this software. Turbotax made very simple to fill, review and file my returns
Date published: 2021-02-18
Rated 5 out of 5 by from Turbotax First timer They helped me with everything I ever needed and answered my every question. They were very patient too.
Date published: 2021-02-18
Rated 5 out of 5 by from Have used it for years and never had a problem Easy to understand....makes filing taxes a breeze.
Date published: 2021-02-18
Rated 5 out of 5 by from Turbo tax is awesome Great experience very help tips and doesnt take long at all and no big fees !
Date published: 2021-02-18
Rated 5 out of 5 by from Very Good Explanation on all pages I had good service and did not have to talk to anyone
Date published: 2021-02-18
Rated 4 out of 5 by from good job i like everything about your product, but i think the fee for the option for direct deposit is a tad high.
Date published: 2021-02-18
Rated 3 out of 5 by from It was adequate Ive been using Turbo tax for many years. This year I felt like it left me with less confidence. I completed the filing feeling that maybe something was not captured.
Date published: 2021-02-18
Rated 2 out of 5 by from Felt like I was filing back in 2001 Poor explanations of fields which at times were referenced as different names/locations on corresponding docs. Documents failed to upload as PDF, Jpeg, and PNG. Useless UI with zero utility having to go back and enter all of the information myself. Having to pay 150 bucks for a product which cannot import files is unacceptable. Without these functions your app is completely useless. At multiple times I considered just switching to another service to easily upload my docs. The core competencies of the platform worked well looking past the abhorrent functionality from a user standpoint. Spending a couple hours getting past all of the speedbumps presented I was happy with the filing service. Just get your uploads fixed or else you will likely see attrition rise drastically in this App era.
Date published: 2021-02-18
Rated 5 out of 5 by from Has helped me a lot Been using TurboTax since I was a student working and they have been great. Very clear and straight forward process on filing taxes. This year was a bit more complicated and yet they managed to still help me out.
Date published: 2021-02-18
All TurboTax® Offerings Reviews - Page 11549