TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 5 out of 5 by from Expedient and reliable I usually engage AARP services for tax prep, but this year was unable because AARP would not prepare for crypto stock sales. This cost more, but it was expedient. I've used Turbotax in the past and it was good. No issues here.
Date published: 2023-02-20
Rated 5 out of 5 by from 2nd time around gets easier So thankful to have been using turbo tax, the first year in was daunting, having to input all my information for the first time. This second year around was a breeze, even though I moved and changed Jobs, it was pleasant to be able to do it on my own time wherever. Thanks Turbotax <3
Date published: 2023-02-20
Rated 4 out of 5 by from Fast and thorough This is my fourth year filing with Turbo Tax. They are quick and thorough. I appreciate that they provide several opportunities to double and triple check information.
Date published: 2023-02-20
Rated 5 out of 5 by from TurboTax is the best! It makes preparing and filing tax returns easy even for a a non-tech person like me.
Date published: 2023-02-20
Rated 2 out of 5 by from Turbo Tax Has Severe Problems TurboTax causes great frustration dealing with foreign tax payments, even in simple situations such as foreign tax paid by mutual funds. TurboTax (and the phone advisors) does a poor job with K-1s. In some cases, such as in the liquidation of a partnership, no help is provided. TurboTax refuses to fix the confusing entry of information related to 199A and UBIA. After completing a complex tax return, it is routine for there to be numerous errors caused by missing information that TurboTax didn't request. Limited or no information is provided on where to find the needed information and how to enter it. This causes great frustration each time TurboTax is used.
Date published: 2023-02-20
Rated 5 out of 5 by from Turbo Tax Quick and Easy It was quick and easy. They try to add extra fees on there without having the need for additional services. Overall, it is easy and affordable.
Date published: 2023-02-20
Rated 1 out of 5 by from NOT FREE Why do I have to pay when TurboTax advertises FREE services?
Date published: 2023-02-20
Rated 5 out of 5 by from Tax Experience We worked with James to complete our taxes this year and the experience went above our expectations. It was incredibly easy to work with him to have our taxes done and the piece of mind was well worth the cost. So grateful for his assistance and kindness.
Date published: 2023-02-20
Rated 5 out of 5 by from Live Help is an excellent feature I had a live expert rep chat with me for well over an hour and answer my many questions very thoroughly. I always feel I have a better understanding of the tax return process after connecting to a live TurboTax rep. Well worth it.
Date published: 2023-02-20
Rated 5 out of 5 by from Easy to file Done with personal income tax filing in less than 1 hour.
Date published: 2023-02-20
All TurboTax® Offerings Reviews - Page 11492
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Expedient and reliable I usually engage AARP services for tax prep, but this year was unable because AARP would not prepare for crypto stock sales. This cost more, but it was expedient. I've used Turbotax in the past and it was good. No issues here.
Date published: 2023-02-20
Rated 5 out of 5 by from 2nd time around gets easier So thankful to have been using turbo tax, the first year in was daunting, having to input all my information for the first time. This second year around was a breeze, even though I moved and changed Jobs, it was pleasant to be able to do it on my own time wherever. Thanks Turbotax <3
Date published: 2023-02-20
Rated 4 out of 5 by from Fast and thorough This is my fourth year filing with Turbo Tax. They are quick and thorough. I appreciate that they provide several opportunities to double and triple check information.
Date published: 2023-02-20
Rated 5 out of 5 by from TurboTax is the best! It makes preparing and filing tax returns easy even for a a non-tech person like me.
Date published: 2023-02-20
Rated 2 out of 5 by from Turbo Tax Has Severe Problems TurboTax causes great frustration dealing with foreign tax payments, even in simple situations such as foreign tax paid by mutual funds. TurboTax (and the phone advisors) does a poor job with K-1s. In some cases, such as in the liquidation of a partnership, no help is provided. TurboTax refuses to fix the confusing entry of information related to 199A and UBIA. After completing a complex tax return, it is routine for there to be numerous errors caused by missing information that TurboTax didn't request. Limited or no information is provided on where to find the needed information and how to enter it. This causes great frustration each time TurboTax is used.
Date published: 2023-02-20
Rated 5 out of 5 by from Turbo Tax Quick and Easy It was quick and easy. They try to add extra fees on there without having the need for additional services. Overall, it is easy and affordable.
Date published: 2023-02-20
Rated 1 out of 5 by from NOT FREE Why do I have to pay when TurboTax advertises FREE services?
Date published: 2023-02-20
Rated 5 out of 5 by from Tax Experience We worked with James to complete our taxes this year and the experience went above our expectations. It was incredibly easy to work with him to have our taxes done and the piece of mind was well worth the cost. So grateful for his assistance and kindness.
Date published: 2023-02-20
Rated 5 out of 5 by from Live Help is an excellent feature I had a live expert rep chat with me for well over an hour and answer my many questions very thoroughly. I always feel I have a better understanding of the tax return process after connecting to a live TurboTax rep. Well worth it.
Date published: 2023-02-20
Rated 5 out of 5 by from Easy to file Done with personal income tax filing in less than 1 hour.
Date published: 2023-02-20
All TurboTax® Offerings Reviews - Page 11492