TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 4 out of 5 by from Doing taxes is OK, but filing them is painful I have used TurboTax for many years, even back when it was MacInTax. Doing my taxes is fairly straightforward, but all the hoops that I have to jump through to file them is painful.
Date published: 2021-02-25
Rated 5 out of 5 by from ITS AWESOME SUPER EASY TO USE. BEEN USING FOR SEVERAL YEARS AND WILL CONTINUE.
Date published: 2021-02-25
Rated 2 out of 5 by from TurboTax isn't all that I just don't understand how you advertise as free but eventually we get charged 150+ even if we avoid the "Max" option.
Date published: 2021-02-25
Rated 5 out of 5 by from TurboTax was simple and thats great This was very user friendly! I felt very confident using this app!
Date published: 2021-02-25
Rated 5 out of 5 by from Easy to do! I tried an IRS free tax site but it was NOT easy to navigate like this Turbo Tax is! I did have questions and used chat, email and the phone to help with questions I had. Everyone was so nice and explained things very well. I was also informed where to look up information. It was actually one of the more pleasant experiences I've had doing my taxes!
Date published: 2021-02-25
Rated 5 out of 5 by from Great Good program. Very easy to operate. Happy with return
Date published: 2021-02-25
Rated 5 out of 5 by from You Got Me Through a Convoluted 2020 Tax ! Ok, this might be a little long. This 2020 filing with the pandemic, with my wife's employer choosing to list part of her earnings as 1099 NEC when she wasn't self employed at all, with my former employer not withholding on my earnings, with me retiring in September of last year, it was really difficult doing this filing ! And near the end of the process we couldn't complete the filing because of some "2210" form (estimated tax) that hadn't been finalized by the IRS, on and on. And finally, today I was able to get through it. I'm really not sure to be honest how I even completed it, and if not for your system, even in the middle of everything going wrong and delays with forms and who knows what, there's no way I could have completed this without TurboTax. Thank you so very much :) I also want to thank a rep I spoke with about a week or so ago, Alex. He helped calm me when all was hanging on that 2210 nonsense. Alex was wonderful. What I'd like to suggest though is that you update the 1099 Misc / NEC section with some additional questions and solutions for people who really are NOT self employed but are forced into a situation where questions about estimated tax or self employment are assumed. The whole self employment bit needs to be looked at and maybe have a workaround for those of us who end up having an employer file a 1099 on us when we weren't self employed in any real sense. This forces the filer into a very confusing situation as to how to proceed. But beyond some cases like that, TurboTax is really good. Thank you so much :)
Date published: 2021-02-25
Rated 5 out of 5 by from Awesome!!! Great, Thanks so much!!!! I couldn't have done it without you !!!!
Date published: 2021-02-25
Rated 5 out of 5 by from easy to use was able to speak to an agent who helped me quickly and answered all my questions. great service.
Date published: 2021-02-25
Rated 1 out of 5 by from 3 yrs in a row... horrible bugs! 3rd year in a row, TurboTax doesn't allow me to e-file and they keep blaming IRS. This is their bug! My AGI comes from 2019 IRS transcripts and it isn't incorrect. I have to print out my returns, mail it and wait for ever to get my refund!
Date published: 2021-02-25
All TurboTax® Offerings Reviews - Page 11492
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from Doing taxes is OK, but filing them is painful I have used TurboTax for many years, even back when it was MacInTax. Doing my taxes is fairly straightforward, but all the hoops that I have to jump through to file them is painful.
Date published: 2021-02-25
Rated 5 out of 5 by from ITS AWESOME SUPER EASY TO USE. BEEN USING FOR SEVERAL YEARS AND WILL CONTINUE.
Date published: 2021-02-25
Rated 2 out of 5 by from TurboTax isn't all that I just don't understand how you advertise as free but eventually we get charged 150+ even if we avoid the "Max" option.
Date published: 2021-02-25
Rated 5 out of 5 by from TurboTax was simple and thats great This was very user friendly! I felt very confident using this app!
Date published: 2021-02-25
Rated 5 out of 5 by from Easy to do! I tried an IRS free tax site but it was NOT easy to navigate like this Turbo Tax is! I did have questions and used chat, email and the phone to help with questions I had. Everyone was so nice and explained things very well. I was also informed where to look up information. It was actually one of the more pleasant experiences I've had doing my taxes!
Date published: 2021-02-25
Rated 5 out of 5 by from Great Good program. Very easy to operate. Happy with return
Date published: 2021-02-25
Rated 5 out of 5 by from You Got Me Through a Convoluted 2020 Tax ! Ok, this might be a little long. This 2020 filing with the pandemic, with my wife's employer choosing to list part of her earnings as 1099 NEC when she wasn't self employed at all, with my former employer not withholding on my earnings, with me retiring in September of last year, it was really difficult doing this filing ! And near the end of the process we couldn't complete the filing because of some "2210" form (estimated tax) that hadn't been finalized by the IRS, on and on. And finally, today I was able to get through it. I'm really not sure to be honest how I even completed it, and if not for your system, even in the middle of everything going wrong and delays with forms and who knows what, there's no way I could have completed this without TurboTax. Thank you so very much :) I also want to thank a rep I spoke with about a week or so ago, Alex. He helped calm me when all was hanging on that 2210 nonsense. Alex was wonderful. What I'd like to suggest though is that you update the 1099 Misc / NEC section with some additional questions and solutions for people who really are NOT self employed but are forced into a situation where questions about estimated tax or self employment are assumed. The whole self employment bit needs to be looked at and maybe have a workaround for those of us who end up having an employer file a 1099 on us when we weren't self employed in any real sense. This forces the filer into a very confusing situation as to how to proceed. But beyond some cases like that, TurboTax is really good. Thank you so much :)
Date published: 2021-02-25
Rated 5 out of 5 by from Awesome!!! Great, Thanks so much!!!! I couldn't have done it without you !!!!
Date published: 2021-02-25
Rated 5 out of 5 by from easy to use was able to speak to an agent who helped me quickly and answered all my questions. great service.
Date published: 2021-02-25
Rated 1 out of 5 by from 3 yrs in a row... horrible bugs! 3rd year in a row, TurboTax doesn't allow me to e-file and they keep blaming IRS. This is their bug! My AGI comes from 2019 IRS transcripts and it isn't incorrect. I have to print out my returns, mail it and wait for ever to get my refund!
Date published: 2021-02-25
All TurboTax® Offerings Reviews - Page 11492