TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 3 out of 5 by from New Hidden Fees The product allowed me the convenience of filing electronically. This can potentially save me time and receive my refund faster. However, I was not warned that, in addition to paying for the sotftware licenses (both federal and for each state I file in) I would ALSO have to pay a fee for transferring the information. In total, this increased my bill $80. I was under the impression that I would only be paying for hte software license and that would be it. In fact, that's how the software had worked in previous years. These "transmission fees" are hidden, becuase I only learn about them when I am finished printing, setting up my information to make the electronic filing (e.g. bank account info, driver's license #), and then I am informed. It's a legal, but unethical practice to only inform the client of fees until he has done all the steps before receiving a service. I decided to used the service, but strongly encourage anyone to be warned: THERE ARE HIDDEN FEES.
Date published: 2021-02-25
Rated 4 out of 5 by from Turbo tax is free, thank you. I like that you are free, thank you. You keep most my info and make it as easy as possible, thank you.
Date published: 2021-02-25
Rated 5 out of 5 by from Awesome tax preparer! I would recommend to everyon Great experience the tax preparer was very helpful in getting me my return
Date published: 2021-02-25
Rated 5 out of 5 by from Very helpful is Turbo Tax Ease of use. Saves previous info if you filed before
Date published: 2021-02-25
Rated 5 out of 5 by from Turbo Tax was a great help! Easy to use. Took a while, which was expected. But the questions walk you through the process and helps with the filing.
Date published: 2021-02-25
Rated 1 out of 5 by from Turbo tax stop working when i updated my MAC sw I spent hours trying to delete the turbo tax software and reinstall during discussions with Turbo tax and apple. i never accomplished this i had to reinstall on an older computer and do my taxes. This is the worst experience i have had with turbo tax in 35 years using it.
Date published: 2021-02-25
Rated 5 out of 5 by from Turbo Tax is simple! Turbo Tax walks you through both your federal and state returns, guiding you through any questions. It really makes it simple.
Date published: 2021-02-25
Rated 5 out of 5 by from Great Alisa JD was a tremendous help.. Five Star! ****************************??**`*
Date published: 2021-02-25
Rated 5 out of 5 by from Awesome Did not engage with an assistant. Next time i-will be sure to
Date published: 2021-02-25
Rated 5 out of 5 by from Great Easy, fast, and helped with issues. I didn't have a tough time and I was simple to understand
Date published: 2021-02-25
All TurboTax® Offerings Reviews - Page 11482
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from New Hidden Fees The product allowed me the convenience of filing electronically. This can potentially save me time and receive my refund faster. However, I was not warned that, in addition to paying for the sotftware licenses (both federal and for each state I file in) I would ALSO have to pay a fee for transferring the information. In total, this increased my bill $80. I was under the impression that I would only be paying for hte software license and that would be it. In fact, that's how the software had worked in previous years. These "transmission fees" are hidden, becuase I only learn about them when I am finished printing, setting up my information to make the electronic filing (e.g. bank account info, driver's license #), and then I am informed. It's a legal, but unethical practice to only inform the client of fees until he has done all the steps before receiving a service. I decided to used the service, but strongly encourage anyone to be warned: THERE ARE HIDDEN FEES.
Date published: 2021-02-25
Rated 4 out of 5 by from Turbo tax is free, thank you. I like that you are free, thank you. You keep most my info and make it as easy as possible, thank you.
Date published: 2021-02-25
Rated 5 out of 5 by from Awesome tax preparer! I would recommend to everyon Great experience the tax preparer was very helpful in getting me my return
Date published: 2021-02-25
Rated 5 out of 5 by from Very helpful is Turbo Tax Ease of use. Saves previous info if you filed before
Date published: 2021-02-25
Rated 5 out of 5 by from Turbo Tax was a great help! Easy to use. Took a while, which was expected. But the questions walk you through the process and helps with the filing.
Date published: 2021-02-25
Rated 1 out of 5 by from Turbo tax stop working when i updated my MAC sw I spent hours trying to delete the turbo tax software and reinstall during discussions with Turbo tax and apple. i never accomplished this i had to reinstall on an older computer and do my taxes. This is the worst experience i have had with turbo tax in 35 years using it.
Date published: 2021-02-25
Rated 5 out of 5 by from Turbo Tax is simple! Turbo Tax walks you through both your federal and state returns, guiding you through any questions. It really makes it simple.
Date published: 2021-02-25
Rated 5 out of 5 by from Great Alisa JD was a tremendous help.. Five Star! ****************************??**`*
Date published: 2021-02-25
Rated 5 out of 5 by from Awesome Did not engage with an assistant. Next time i-will be sure to
Date published: 2021-02-25
Rated 5 out of 5 by from Great Easy, fast, and helped with issues. I didn't have a tough time and I was simple to understand
Date published: 2021-02-25
All TurboTax® Offerings Reviews - Page 11482