TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from TurboTax is very easy and user friendly first time filing by myself (without tax expert). super easy, great explanations.
Date published: 2022-03-02
Rated 4 out of 5 by from Turbo Tax Deluxe It is fine. Had some issues with finding the church contributions but I found it.
Date published: 2022-03-02
Rated 1 out of 5 by from NEVER FREE AND PAYING DOESN'T HELP Paid for the "medium" level service that was supposed to have some help. No help was given, just automatic responses I could have Googled. No clue if my taxes were correct. Kept making me fill in info about a C Corp in my name for the State taxes. I spent hours trying to get this corrected and it was helpless. Just sent through and hoped for the best.
Date published: 2022-03-02
Rated 1 out of 5 by from Terrible I Will Never Use Again My experience was terrible and costly... My first expert informed me that my school tuition was going to change my return from simple to deluxe which online it was saying 59 dollars but she told me to ask my tax preparer for a service code. A service code which he would not and did not want to give me he gave me a fake online website with coupon that did not present a code but wanted my turbo tax login information after expressing to him that they did not work he didn't not respond for about 20hrs and then when he did call it was after having to call support about three times he tells me there is no such thing as a service code which was a lie because another expert told me to ask for it and a separate expert gave me one an actual code after he denied that there was one as well as once I end the call with him he messaged me and tells me to pay for it or he will close my case and this is still without him giving me a code and denying that there was one I don't think people that we are trusting with this kind of information should lie to customers for a few extra dollars or even at all the trust I had for turbotax is now gone down the drain
Date published: 2022-03-02
Rated 5 out of 5 by from TURBO TAX TURBO TAX IS VERY EASY TO NAVIGATE EVEN IF INEXPERIENCED
Date published: 2022-03-02
Rated 5 out of 5 by from Turbox is simple to use and amazing I liked the algorithms of Turbox, they're super smart. I chatted with Symantha (I'm not sure if I spelled the name right), and they were amazing.
Date published: 2022-03-02
Rated 5 out of 5 by from The are Amazing I love how they help you get the job done ..they are here to help
Date published: 2022-03-02
Rated 5 out of 5 by from I Can't DO Without TurboTax I started using this product many years ago and it is the best way to file my taxes. Prior to that I filed them myself which was grueling. Now I gather my information and open my TurboTax. They guide me through my Federal and State forms and in a few hours, I am ready to E-file them. As I said, I can't do without Turbo Tax!
Date published: 2022-03-02
Rated 5 out of 5 by from Love Turbo Tax Always easy and so helpful!! Improvs every year also!!
Date published: 2022-03-02
Rated 5 out of 5 by from turbotax makes it easy. I hate doing taxes but turbo tax has made it easy for me to get it dont . I have used them for years now and have never had a bad tax return. Thanks
Date published: 2022-03-02
All TurboTax® Offerings Reviews - Page 11453
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax is very easy and user friendly first time filing by myself (without tax expert). super easy, great explanations.
Date published: 2022-03-02
Rated 4 out of 5 by from Turbo Tax Deluxe It is fine. Had some issues with finding the church contributions but I found it.
Date published: 2022-03-02
Rated 1 out of 5 by from NEVER FREE AND PAYING DOESN'T HELP Paid for the "medium" level service that was supposed to have some help. No help was given, just automatic responses I could have Googled. No clue if my taxes were correct. Kept making me fill in info about a C Corp in my name for the State taxes. I spent hours trying to get this corrected and it was helpless. Just sent through and hoped for the best.
Date published: 2022-03-02
Rated 1 out of 5 by from Terrible I Will Never Use Again My experience was terrible and costly... My first expert informed me that my school tuition was going to change my return from simple to deluxe which online it was saying 59 dollars but she told me to ask my tax preparer for a service code. A service code which he would not and did not want to give me he gave me a fake online website with coupon that did not present a code but wanted my turbo tax login information after expressing to him that they did not work he didn't not respond for about 20hrs and then when he did call it was after having to call support about three times he tells me there is no such thing as a service code which was a lie because another expert told me to ask for it and a separate expert gave me one an actual code after he denied that there was one as well as once I end the call with him he messaged me and tells me to pay for it or he will close my case and this is still without him giving me a code and denying that there was one I don't think people that we are trusting with this kind of information should lie to customers for a few extra dollars or even at all the trust I had for turbotax is now gone down the drain
Date published: 2022-03-02
Rated 5 out of 5 by from TURBO TAX TURBO TAX IS VERY EASY TO NAVIGATE EVEN IF INEXPERIENCED
Date published: 2022-03-02
Rated 5 out of 5 by from Turbox is simple to use and amazing I liked the algorithms of Turbox, they're super smart. I chatted with Symantha (I'm not sure if I spelled the name right), and they were amazing.
Date published: 2022-03-02
Rated 5 out of 5 by from The are Amazing I love how they help you get the job done ..they are here to help
Date published: 2022-03-02
Rated 5 out of 5 by from I Can't DO Without TurboTax I started using this product many years ago and it is the best way to file my taxes. Prior to that I filed them myself which was grueling. Now I gather my information and open my TurboTax. They guide me through my Federal and State forms and in a few hours, I am ready to E-file them. As I said, I can't do without Turbo Tax!
Date published: 2022-03-02
Rated 5 out of 5 by from Love Turbo Tax Always easy and so helpful!! Improvs every year also!!
Date published: 2022-03-02
Rated 5 out of 5 by from turbotax makes it easy. I hate doing taxes but turbo tax has made it easy for me to get it dont . I have used them for years now and have never had a bad tax return. Thanks
Date published: 2022-03-02
All TurboTax® Offerings Reviews - Page 11453