TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

TurboTaxTurboTax Customer Ratings & Reviews
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Own a business
Student
Rated 1 out of 5 by from it's not free it's not free. they said it would be free....but it wasn't free
Date published: 2021-02-25
Rated 1 out of 5 by from Agi This keeps coming up and I am going off hr block paperwork which is correct why is this an issue?
Date published: 2021-02-25
Rated 4 out of 5 by from Very simple, but not free. I love how TurboTax uses simple questions to help your through taxes and does all the math for you. Although I started out using it because it was free and I'm poor. But if you have more forms than the basic w2's it will charge you. The first year I had a 1099-Misc I found this out after being halfway through my taxes and it forces you to upgrade to complete your taxes. Obviously I wasn't going back after being almost done, so they got me there. Also the fee is doubled for state and federal each, which isn't necessarily marketed to the customer in a clear way. So you get to the end and the $40,$50,$60 you thought you were paying turns into $80,$100,$120. Overall great product for those who can't afford their own CPA or have a hard time doing their own calculations but I wish the charge was based off of income somehow. For those making under 25,000 a year, every hundred dollars matters a great deal to get your basic needs met.
Date published: 2021-02-25
Rated 5 out of 5 by from Made life easier! I was dreading doing taxes but this year was the easiest yet.
Date published: 2021-02-25
Rated 5 out of 5 by from Laymen Empowered Turbo tax empowers laymen to do their taxes by offering step by step guidance and help. All the questions I had for my return this year were answered and I have full confidence I did my taxes really well!
Date published: 2021-02-25
Rated 5 out of 5 by from Turbo Tax is great! Turbo Tax was easy to use. The prompts were easy for someone who does not know how to file
Date published: 2021-02-25
Rated 4 out of 5 by from Farm Tax Problematic I like Turbo Tax but every year I have trouble with the Farm Income Part of the taxes. It keeps trying to file for more than the one little farm program payment that my wife receives and drives me crazy.
Date published: 2021-02-25
Rated 3 out of 5 by from cost is to much after buying the cd it was ok, did it by myself, see you next year, bye
Date published: 2021-02-25
Rated 5 out of 5 by from Turbo Tax makes filing easy. I spoke with 2 reps they were very helpful and friendly and solved all my problems and questions. Great customer service.
Date published: 2021-02-25
Rated 5 out of 5 by from Turbo is awesome Thank you for making my experience trouble free. I was able to come back and finish my return with no hassles or starting over and even though I don't have great reception where I live, I was not disconnected at all.
Date published: 2021-02-25
All TurboTax® Offerings Reviews - Page 11446
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from it's not free it's not free. they said it would be free....but it wasn't free
Date published: 2021-02-25
Rated 1 out of 5 by from Agi This keeps coming up and I am going off hr block paperwork which is correct why is this an issue?
Date published: 2021-02-25
Rated 4 out of 5 by from Very simple, but not free. I love how TurboTax uses simple questions to help your through taxes and does all the math for you. Although I started out using it because it was free and I'm poor. But if you have more forms than the basic w2's it will charge you. The first year I had a 1099-Misc I found this out after being halfway through my taxes and it forces you to upgrade to complete your taxes. Obviously I wasn't going back after being almost done, so they got me there. Also the fee is doubled for state and federal each, which isn't necessarily marketed to the customer in a clear way. So you get to the end and the $40,$50,$60 you thought you were paying turns into $80,$100,$120. Overall great product for those who can't afford their own CPA or have a hard time doing their own calculations but I wish the charge was based off of income somehow. For those making under 25,000 a year, every hundred dollars matters a great deal to get your basic needs met.
Date published: 2021-02-25
Rated 5 out of 5 by from Made life easier! I was dreading doing taxes but this year was the easiest yet.
Date published: 2021-02-25
Rated 5 out of 5 by from Laymen Empowered Turbo tax empowers laymen to do their taxes by offering step by step guidance and help. All the questions I had for my return this year were answered and I have full confidence I did my taxes really well!
Date published: 2021-02-25
Rated 5 out of 5 by from Turbo Tax is great! Turbo Tax was easy to use. The prompts were easy for someone who does not know how to file
Date published: 2021-02-25
Rated 4 out of 5 by from Farm Tax Problematic I like Turbo Tax but every year I have trouble with the Farm Income Part of the taxes. It keeps trying to file for more than the one little farm program payment that my wife receives and drives me crazy.
Date published: 2021-02-25
Rated 3 out of 5 by from cost is to much after buying the cd it was ok, did it by myself, see you next year, bye
Date published: 2021-02-25
Rated 5 out of 5 by from Turbo Tax makes filing easy. I spoke with 2 reps they were very helpful and friendly and solved all my problems and questions. Great customer service.
Date published: 2021-02-25
Rated 5 out of 5 by from Turbo is awesome Thank you for making my experience trouble free. I was able to come back and finish my return with no hassles or starting over and even though I don't have great reception where I live, I was not disconnected at all.
Date published: 2021-02-25
All TurboTax® Offerings Reviews - Page 11446