TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from great easy It was easy and great for a young first time filer.
Date published: 2021-02-18
Rated 5 out of 5 by from Ease of access Easily able to upload any documents needed. If you have questions, there is a live agent available to help.
Date published: 2021-02-18
Rated 5 out of 5 by from Always awesome experience!! TurboTax saves me money every year and gets the best refunds. Thank you!
Date published: 2021-02-18
Rated 5 out of 5 by from Taxes done easy and so efficient! Always efficient and easy. Finding explanations to the tax forms right on the page while you are filing is so helpful.
Date published: 2021-02-18
Rated 1 out of 5 by from Turbo Tax Sucks The only redeeming factor about Turbo Tax this year was the Turbo Tax Expert. She was great and patient. The program worked great to the point where I would e-file. Turbo Tax wanted to charge me $20 to e-file my state tax return. Fine. Charge it to my credit card. I have to sign into my Intuit account. It doesn't recognize my password. So I click, can't remember my password. They are supposed to email me a link. The e-mail never arrives. It is not in Trash or Junk e-mail. I call an "expert". She is able to send me an email, but Intuit e-mails cannot get through. After an hour on the phone, I am able to charge the $20 through the expert. Now to transmit the return, I have to confirm information in "Final Check" boxes. The boxes I have to fill in, have no titles so I'm at a loss as to what to put in the boxes. After 20 minutes it gets done. Taxes are transmitted. There is a bunch of other things I could have tried with Intuit like resetting my account, but there is no indication when Intuit would get around to that. This was a horrible experience!
Date published: 2021-02-18
Rated 5 out of 5 by from Great Experience Was easy for my sons first time filing taxes . Thanks
Date published: 2021-02-18
Rated 5 out of 5 by from So easy to use and super helpful people I had a few issues on my return, met with their expert Chris who was extremely helpful and knowledgeable in resolving the issues. Very pleasant experience.
Date published: 2021-02-18
Rated 5 out of 5 by from User friendly! Very user friendly! 100% satisfied! Third year using Turbo Tax.
Date published: 2021-02-18
Rated 5 out of 5 by from Turbo Tax Was Easy and Awesome Everything was easy and understandable. TurboTax was amazing to use.
Date published: 2021-02-18
Rated 1 out of 5 by from Not honest about cost of filing fees Never honest about the real cost of filing. Starts off with $50, then goes up to $70. And when you are about to file, it went up to $110. Not filing with TurboTax ever again.
Date published: 2021-02-18
All TurboTax® Offerings Reviews - Page 11443
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from great easy It was easy and great for a young first time filer.
Date published: 2021-02-18
Rated 5 out of 5 by from Ease of access Easily able to upload any documents needed. If you have questions, there is a live agent available to help.
Date published: 2021-02-18
Rated 5 out of 5 by from Always awesome experience!! TurboTax saves me money every year and gets the best refunds. Thank you!
Date published: 2021-02-18
Rated 5 out of 5 by from Taxes done easy and so efficient! Always efficient and easy. Finding explanations to the tax forms right on the page while you are filing is so helpful.
Date published: 2021-02-18
Rated 1 out of 5 by from Turbo Tax Sucks The only redeeming factor about Turbo Tax this year was the Turbo Tax Expert. She was great and patient. The program worked great to the point where I would e-file. Turbo Tax wanted to charge me $20 to e-file my state tax return. Fine. Charge it to my credit card. I have to sign into my Intuit account. It doesn't recognize my password. So I click, can't remember my password. They are supposed to email me a link. The e-mail never arrives. It is not in Trash or Junk e-mail. I call an "expert". She is able to send me an email, but Intuit e-mails cannot get through. After an hour on the phone, I am able to charge the $20 through the expert. Now to transmit the return, I have to confirm information in "Final Check" boxes. The boxes I have to fill in, have no titles so I'm at a loss as to what to put in the boxes. After 20 minutes it gets done. Taxes are transmitted. There is a bunch of other things I could have tried with Intuit like resetting my account, but there is no indication when Intuit would get around to that. This was a horrible experience!
Date published: 2021-02-18
Rated 5 out of 5 by from Great Experience Was easy for my sons first time filing taxes . Thanks
Date published: 2021-02-18
Rated 5 out of 5 by from So easy to use and super helpful people I had a few issues on my return, met with their expert Chris who was extremely helpful and knowledgeable in resolving the issues. Very pleasant experience.
Date published: 2021-02-18
Rated 5 out of 5 by from User friendly! Very user friendly! 100% satisfied! Third year using Turbo Tax.
Date published: 2021-02-18
Rated 5 out of 5 by from Turbo Tax Was Easy and Awesome Everything was easy and understandable. TurboTax was amazing to use.
Date published: 2021-02-18
Rated 1 out of 5 by from Not honest about cost of filing fees Never honest about the real cost of filing. Starts off with $50, then goes up to $70. And when you are about to file, it went up to $110. Not filing with TurboTax ever again.
Date published: 2021-02-18
All TurboTax® Offerings Reviews - Page 11443