TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281626 reviews)
Star ratings are from 2021
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Rated 3 out of 5 by from Online's good, downloaded is aggressively annoying The UX for the online version is responsive, well-designed and clever. The downloaded version gets pushed hard, but it's an inferior product. The UI and UX aren't intuitive and the need to reconnect/repurchase for each subsequent filing feels like I'm being cheated.
Date published: 2021-02-26
Rated 1 out of 5 by from did not like having to upgrade to file my taxes I only got back 156.00 and 120.00 was taken because I had to upgrade I think that just wrong I can understand if it was a lot of money it said free that what it should be I sand no to the upgrade then I get to the end it saying I have to upgrade and then it say for 40.00 not 40.00 each and then another 40.00 it's wrong
Date published: 2021-02-26
Rated 5 out of 5 by from TurboTax is great! I've been filing my Federal and State returns with TurboTax for over ten years now, and it just gets better every year. The ease of data entry, picking up needed information from prior returns, and excellent support is top notch! The app's updates of all tax law/requirements is always spot-on, and can be depended on. I will continue to use TurboTax for as long as it's available. I highly recommend TurboTax!
Date published: 2021-02-26
Rated 4 out of 5 by from very good product System works well and will use again. One issue....which change my rating from 5 to 4 stars... I did not like the way system worked for paying the upgrade price.. It said $40 to upgrade. If I had taken it from my tax return it would have been $40 plus $40 process fee..total $80. It was hard to go back and figure out how to charge this to my Visa card. $40 process fee is too much.
Date published: 2021-02-26
Rated 3 out of 5 by from More complicated and costly than I remember I did have more events going on this year, but I feel as if the Turbo tax interface was significantly more complicated this year. I remember it only costing about $50-$100, but this year it cost around $220. Even with the $40 additional for selling stock, still feel like $220 is quite expensive.
Date published: 2021-02-26
Rated 5 out of 5 by from TurboTax is Great as Always! Clean and intuitive interface, friendly human support.
Date published: 2021-02-26
Rated 5 out of 5 by from Turbotax is great Its quick and easy to use, has tips and information that are helpful to completing your taxes.
Date published: 2021-02-26
Rated 5 out of 5 by from Love Turbo Tax! I have used Turbo Tax for many years. I am finally retired and using the simple form. Love completing my taxes online!!
Date published: 2021-02-26
Rated 5 out of 5 by from Great product! The process went well until I ran into an obscure error during final review. It wasn't actually an error. TT had entered a 0 in a self-employment worksheet, and the review would not accept that. The field had to be blank, not 0. Fortunately a very sharp live help person caught this glich quickly and helped me make the fix.
Date published: 2021-02-26
Rated 5 out of 5 by from Awesome!! Very easy to use and to understand my filings!!!!!
Date published: 2021-02-26
All TurboTax® Offerings Reviews - Page 11390
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Online's good, downloaded is aggressively annoying The UX for the online version is responsive, well-designed and clever. The downloaded version gets pushed hard, but it's an inferior product. The UI and UX aren't intuitive and the need to reconnect/repurchase for each subsequent filing feels like I'm being cheated.
Date published: 2021-02-26
Rated 1 out of 5 by from did not like having to upgrade to file my taxes I only got back 156.00 and 120.00 was taken because I had to upgrade I think that just wrong I can understand if it was a lot of money it said free that what it should be I sand no to the upgrade then I get to the end it saying I have to upgrade and then it say for 40.00 not 40.00 each and then another 40.00 it's wrong
Date published: 2021-02-26
Rated 5 out of 5 by from TurboTax is great! I've been filing my Federal and State returns with TurboTax for over ten years now, and it just gets better every year. The ease of data entry, picking up needed information from prior returns, and excellent support is top notch! The app's updates of all tax law/requirements is always spot-on, and can be depended on. I will continue to use TurboTax for as long as it's available. I highly recommend TurboTax!
Date published: 2021-02-26
Rated 4 out of 5 by from very good product System works well and will use again. One issue....which change my rating from 5 to 4 stars... I did not like the way system worked for paying the upgrade price.. It said $40 to upgrade. If I had taken it from my tax return it would have been $40 plus $40 process fee..total $80. It was hard to go back and figure out how to charge this to my Visa card. $40 process fee is too much.
Date published: 2021-02-26
Rated 3 out of 5 by from More complicated and costly than I remember I did have more events going on this year, but I feel as if the Turbo tax interface was significantly more complicated this year. I remember it only costing about $50-$100, but this year it cost around $220. Even with the $40 additional for selling stock, still feel like $220 is quite expensive.
Date published: 2021-02-26
Rated 5 out of 5 by from TurboTax is Great as Always! Clean and intuitive interface, friendly human support.
Date published: 2021-02-26
Rated 5 out of 5 by from Turbotax is great Its quick and easy to use, has tips and information that are helpful to completing your taxes.
Date published: 2021-02-26
Rated 5 out of 5 by from Love Turbo Tax! I have used Turbo Tax for many years. I am finally retired and using the simple form. Love completing my taxes online!!
Date published: 2021-02-26
Rated 5 out of 5 by from Great product! The process went well until I ran into an obscure error during final review. It wasn't actually an error. TT had entered a 0 in a self-employment worksheet, and the review would not accept that. The field had to be blank, not 0. Fortunately a very sharp live help person caught this glich quickly and helped me make the fix.
Date published: 2021-02-26
Rated 5 out of 5 by from Awesome!! Very easy to use and to understand my filings!!!!!
Date published: 2021-02-26
All TurboTax® Offerings Reviews - Page 11390