TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281621 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from EASY Everything was well laid out and easy to understand. If I wasn't sure about something, there was an icon to click on to give me information. I had a bit of trouble finding where to enter spousal support, but I clicked on a few icons and found the one that took me there.
Date published: 2021-05-16
Rated 3 out of 5 by from Tax Process is Good but Filing Process is NOT Overall, TurboTax did it's job; however, when I e-filed one of my family member's returns and it was rejected by the state, I had already paid the filing fee. I tried over and over to e-file the return, but it just wouldn't go through (I assume because of something in the return itself). We ended up mailing it, but I was still out the $25 filing fee. There has to be something in place to keep this from happening, and only charge the card IF the return is ACCEPTED!!!
Date published: 2021-05-16
Rated 3 out of 5 by from No worse than last year Don't understand why if I am buying your product I can't efile both state and federal tax w/o charge.
Date published: 2021-05-16
Rated 5 out of 5 by from Easy Peasy! I have used Turbo Tax several times and I have never been frustrated with the process; simple instructions and easy to use.
Date published: 2021-05-16
Rated 4 out of 5 by from made a crazy year simple with Covid and all the changes last year, I was worried about how hard this years taxes would be. Turbotax walked me through everything and made sense of everything. Happy to be past 2020.
Date published: 2021-05-16
Rated 5 out of 5 by from Pretty easy easy to use third year using turbo no complaints 10/10 would recommend.
Date published: 2021-05-16
Rated 5 out of 5 by from Absolutely Great! They answered every question I had regarding my return.
Date published: 2021-05-16
Rated 5 out of 5 by from Amazing customer service amazing customer service! I really enjoyed their features which helped guide me to the answers to my question - Jolene 10/10
Date published: 2021-05-16
Rated 1 out of 5 by from Bad customer experience! Bad customer experience! Bad customer experience! Bad customer experience!
Date published: 2021-05-16
Rated 5 out of 5 by from Turbo Tax is easy to use Have used for years and will continue to do so in future
Date published: 2021-05-16
All TurboTax® Offerings Reviews - Page 1139
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from EASY Everything was well laid out and easy to understand. If I wasn't sure about something, there was an icon to click on to give me information. I had a bit of trouble finding where to enter spousal support, but I clicked on a few icons and found the one that took me there.
Date published: 2021-05-16
Rated 3 out of 5 by from Tax Process is Good but Filing Process is NOT Overall, TurboTax did it's job; however, when I e-filed one of my family member's returns and it was rejected by the state, I had already paid the filing fee. I tried over and over to e-file the return, but it just wouldn't go through (I assume because of something in the return itself). We ended up mailing it, but I was still out the $25 filing fee. There has to be something in place to keep this from happening, and only charge the card IF the return is ACCEPTED!!!
Date published: 2021-05-16
Rated 3 out of 5 by from No worse than last year Don't understand why if I am buying your product I can't efile both state and federal tax w/o charge.
Date published: 2021-05-16
Rated 5 out of 5 by from Easy Peasy! I have used Turbo Tax several times and I have never been frustrated with the process; simple instructions and easy to use.
Date published: 2021-05-16
Rated 4 out of 5 by from made a crazy year simple with Covid and all the changes last year, I was worried about how hard this years taxes would be. Turbotax walked me through everything and made sense of everything. Happy to be past 2020.
Date published: 2021-05-16
Rated 5 out of 5 by from Pretty easy easy to use third year using turbo no complaints 10/10 would recommend.
Date published: 2021-05-16
Rated 5 out of 5 by from Absolutely Great! They answered every question I had regarding my return.
Date published: 2021-05-16
Rated 5 out of 5 by from Amazing customer service amazing customer service! I really enjoyed their features which helped guide me to the answers to my question - Jolene 10/10
Date published: 2021-05-16
Rated 1 out of 5 by from Bad customer experience! Bad customer experience! Bad customer experience! Bad customer experience!
Date published: 2021-05-16
Rated 5 out of 5 by from Turbo Tax is easy to use Have used for years and will continue to do so in future
Date published: 2021-05-16
All TurboTax® Offerings Reviews - Page 1139