TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281687 reviews)
Star ratings are from 2021
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Love this software! I’ve used this for several years now and each year it gets better and better and even easier to use if you can believe that. Anyone could use it because it walks you through each step and won’t let you miss anything.
Date published: 2021-02-26
Rated 3 out of 5 by from Not happy I'm kind of mad that I had to pay $160 to file my return this year. You made me upgrade when I didn't want to and then you charged $40 on each of my returns and then another $40 to e-file... that is not ok.
Date published: 2021-02-26
Rated 2 out of 5 by from New fees Ive been with you guys for years. This year you guys added fees that I wasn't aware of until completing. YOu should tell people about the changes before time.Or offer a discount of the first time ! very inconvenient
Date published: 2021-02-26
Rated 5 out of 5 by from Easy to follow Pretty easy to follow, never had any issues with them.
Date published: 2021-02-26
Rated 5 out of 5 by from Love the assistance!!! I have used Turbo Tax with ease for 8 years. This year husband worked with former employer and they paid no taxes, sent a 1099, and I didn't know how to proceed. I Called and was helped with the navigation. Then I couldn't see where to input, so I cleared, and called again to an accountant. She patiently walked me through the whole process. And my return is winging it's way to the IRS! Live help is the bomb!!!
Date published: 2021-02-26
Rated 4 out of 5 by from TurboTax became expensive than I previously paid. I was unable to get a definitive answer from a TurboTax Representative as to why we California Taxpayers now have to pay extra for CA tax returns.
Date published: 2021-02-26
Rated 5 out of 5 by from Easy, fast and free! Thankful that Turbotax gives people like me a chance to file for free. Filling out the information was fast and easy. Unfortunately, I did not receive my payment 1 or 2 stimulas, fortunately, Turbotax made that possible. I will recommend Turbotax to anyone that thinks filing for stimulas is hard. Thank you Turbotax!!!!
Date published: 2021-02-26
Rated 5 out of 5 by from Awesome! Very easy to file. Would highly recommend to my friends
Date published: 2021-02-26
Rated 5 out of 5 by from Turbo Tax is Fantastic I have used Turbo Tax for the past 8 years. It is simple to follow and detailed. They offer more than just filing your taxes. They are my history keeper and tracker of my taxes among many other options if you choose to use them. Peace of mind is my favorite.
Date published: 2021-02-26
Rated 3 out of 5 by from I like turbo tax, BUT.... Turbo tax is great and I've used it for a few years, but this year I had a taxable grant because of covid. Its a 1099g just like unemployment so should be easy right... 1099g box 6 doesn't exist on their forms... had to upgrade and spend 80 dollars in order to unlock a form which their system keeps trying top change to an unemployment form and it made for a long day.. so I'm out an extra 80 dollars and hours of my time because they cant add a single box, box 6 on the 1099g, to the form. I would be more understanding if it wasn't just 1 box on a form I already needed. honestly I want to give it a lower rating cause it's annoying me to talk about.
Date published: 2021-02-26
All TurboTax® Offerings Reviews - Page 11366
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Love this software! I’ve used this for several years now and each year it gets better and better and even easier to use if you can believe that. Anyone could use it because it walks you through each step and won’t let you miss anything.
Date published: 2021-02-26
Rated 3 out of 5 by from Not happy I'm kind of mad that I had to pay $160 to file my return this year. You made me upgrade when I didn't want to and then you charged $40 on each of my returns and then another $40 to e-file... that is not ok.
Date published: 2021-02-26
Rated 2 out of 5 by from New fees Ive been with you guys for years. This year you guys added fees that I wasn't aware of until completing. YOu should tell people about the changes before time.Or offer a discount of the first time ! very inconvenient
Date published: 2021-02-26
Rated 5 out of 5 by from Easy to follow Pretty easy to follow, never had any issues with them.
Date published: 2021-02-26
Rated 5 out of 5 by from Love the assistance!!! I have used Turbo Tax with ease for 8 years. This year husband worked with former employer and they paid no taxes, sent a 1099, and I didn't know how to proceed. I Called and was helped with the navigation. Then I couldn't see where to input, so I cleared, and called again to an accountant. She patiently walked me through the whole process. And my return is winging it's way to the IRS! Live help is the bomb!!!
Date published: 2021-02-26
Rated 4 out of 5 by from TurboTax became expensive than I previously paid. I was unable to get a definitive answer from a TurboTax Representative as to why we California Taxpayers now have to pay extra for CA tax returns.
Date published: 2021-02-26
Rated 5 out of 5 by from Easy, fast and free! Thankful that Turbotax gives people like me a chance to file for free. Filling out the information was fast and easy. Unfortunately, I did not receive my payment 1 or 2 stimulas, fortunately, Turbotax made that possible. I will recommend Turbotax to anyone that thinks filing for stimulas is hard. Thank you Turbotax!!!!
Date published: 2021-02-26
Rated 5 out of 5 by from Awesome! Very easy to file. Would highly recommend to my friends
Date published: 2021-02-26
Rated 5 out of 5 by from Turbo Tax is Fantastic I have used Turbo Tax for the past 8 years. It is simple to follow and detailed. They offer more than just filing your taxes. They are my history keeper and tracker of my taxes among many other options if you choose to use them. Peace of mind is my favorite.
Date published: 2021-02-26
Rated 3 out of 5 by from I like turbo tax, BUT.... Turbo tax is great and I've used it for a few years, but this year I had a taxable grant because of covid. Its a 1099g just like unemployment so should be easy right... 1099g box 6 doesn't exist on their forms... had to upgrade and spend 80 dollars in order to unlock a form which their system keeps trying top change to an unemployment form and it made for a long day.. so I'm out an extra 80 dollars and hours of my time because they cant add a single box, box 6 on the 1099g, to the form. I would be more understanding if it wasn't just 1 box on a form I already needed. honestly I want to give it a lower rating cause it's annoying me to talk about.
Date published: 2021-02-26
All TurboTax® Offerings Reviews - Page 11366