TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.
TurboTaxTurboTax Customer Ratings & Reviews
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TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 1 out of 5 by
Use another tax service from
Too Expensive
Turbo tax use to have good pricing.. now the pricing is ridiculous.
Date published: 2023-02-20
Rated 3 out of 5 by
JfryLVPA from
Still good - but online version has more features
Been using TurboTax forever and have always enjoyed it. What I am disappointed with is the feature parity between the on-line version and the locally installed version. There are some things ( crypto import for example ) that are only available with the on-line version. I missed that when I purchased as I assumed that both version ( online/local ) had the same features.
Date published: 2023-02-20
Rated 5 out of 5 by
Pre23 from
Turbo tax is easy and helpful...did not need extra
Did not talk to anyone. Was able to do on my own. Just do not like doing this review.
Date published: 2023-02-20
Rated 2 out of 5 by
AdamChicago from
2.5 hours on hold for full service
I’ve used turbo tax every year for the past several years. This year, their policy was to make folks using the full service sit on the phone silently while their tax specialist typed away entering details. I waited 2.5 hours and every 15 min or so she would ask me a question like “where is this information?…oh I found it on the bottom of your Fidelity statement”. This was frustrating and could have easily been done using messages. I asked multiple times if I could communicate over messages and she said that wasn’t the policy.
Date published: 2023-02-20
Rated 1 out of 5 by
AMRIDER from
Extra $40 charge is wrong
My experience was great with Turbo Tax Deluxe was great until we got to the fee section. I understand that there is a $20 fee to e-file my state tax. I was thrilled that I got a $10 credit because I bought the software at Costco. Was very upset when all of a sudden there is an additional $40 charge for Intuit, so 3rd party that I never agree to use. I paid for Turbo Tax, why do I have to pay an additional fee to someone else. Disappointed.
Date published: 2023-02-20
Rated 5 out of 5 by
lucas1033 from
College Student
Turbo tax was easy to follow and its free, I'm a first year college student with limited income, I will let my friends know about Turbo Tax
Date published: 2023-02-20
Rated 4 out of 5 by
Y It from
Works well
Fast and easy setup, especially if you're a returning user
Date published: 2023-02-20
Rated 5 out of 5 by
RobinLau1021 from
TurboTax is great
Easy, user friendly and saves time by being able to complete it at home.
Date published: 2023-02-20
Rated 5 out of 5 by
NickieColorado from
Turbo Tax is amazing
I have been a customer for 8 years and am very happy with your service.
Date published: 2023-02-20
Rated 5 out of 5 by
HessJ from
TurboTax is great
TurboTax is very easy to use, as it walks you through the process of completing and filing Federal and State tax returns
All TurboTax® Offerings Reviews - Page 11345
Date published: 2023-02-20
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 1 out of 5 by
Use another tax service from
Too Expensive
Turbo tax use to have good pricing.. now the pricing is ridiculous.
Date published: 2023-02-20
Rated 3 out of 5 by
JfryLVPA from
Still good - but online version has more features
Been using TurboTax forever and have always enjoyed it. What I am disappointed with is the feature parity between the on-line version and the locally installed version. There are some things ( crypto import for example ) that are only available with the on-line version. I missed that when I purchased as I assumed that both version ( online/local ) had the same features.
Date published: 2023-02-20
Rated 5 out of 5 by
Pre23 from
Turbo tax is easy and helpful...did not need extra
Did not talk to anyone. Was able to do on my own. Just do not like doing this review.
Date published: 2023-02-20
Rated 2 out of 5 by
AdamChicago from
2.5 hours on hold for full service
I’ve used turbo tax every year for the past several years. This year, their policy was to make folks using the full service sit on the phone silently while their tax specialist typed away entering details. I waited 2.5 hours and every 15 min or so she would ask me a question like “where is this information?…oh I found it on the bottom of your Fidelity statement”. This was frustrating and could have easily been done using messages. I asked multiple times if I could communicate over messages and she said that wasn’t the policy.
Date published: 2023-02-20
Rated 1 out of 5 by
AMRIDER from
Extra $40 charge is wrong
My experience was great with Turbo Tax Deluxe was great until we got to the fee section. I understand that there is a $20 fee to e-file my state tax. I was thrilled that I got a $10 credit because I bought the software at Costco. Was very upset when all of a sudden there is an additional $40 charge for Intuit, so 3rd party that I never agree to use. I paid for Turbo Tax, why do I have to pay an additional fee to someone else. Disappointed.
Date published: 2023-02-20
Rated 5 out of 5 by
lucas1033 from
College Student
Turbo tax was easy to follow and its free, I'm a first year college student with limited income, I will let my friends know about Turbo Tax
Date published: 2023-02-20
Rated 4 out of 5 by
Y It from
Works well
Fast and easy setup, especially if you're a returning user
Date published: 2023-02-20
Rated 5 out of 5 by
RobinLau1021 from
TurboTax is great
Easy, user friendly and saves time by being able to complete it at home.
Date published: 2023-02-20
Rated 5 out of 5 by
NickieColorado from
Turbo Tax is amazing
I have been a customer for 8 years and am very happy with your service.
Date published: 2023-02-20
Rated 5 out of 5 by
HessJ from
TurboTax is great
TurboTax is very easy to use, as it walks you through the process of completing and filing Federal and State tax returns
All TurboTax® Offerings Reviews - Page 11345
Date published: 2023-02-20