TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
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Rated 1 out of 5 by from Too Expensive Turbo tax use to have good pricing.. now the pricing is ridiculous.
Date published: 2023-02-20
Rated 3 out of 5 by from Still good - but online version has more features Been using TurboTax forever and have always enjoyed it. What I am disappointed with is the feature parity between the on-line version and the locally installed version. There are some things ( crypto import for example ) that are only available with the on-line version. I missed that when I purchased as I assumed that both version ( online/local ) had the same features.
Date published: 2023-02-20
Rated 5 out of 5 by from Turbo tax is easy and helpful...did not need extra Did not talk to anyone. Was able to do on my own. Just do not like doing this review.
Date published: 2023-02-20
Rated 2 out of 5 by from 2.5 hours on hold for full service I’ve used turbo tax every year for the past several years. This year, their policy was to make folks using the full service sit on the phone silently while their tax specialist typed away entering details. I waited 2.5 hours and every 15 min or so she would ask me a question like “where is this information?…oh I found it on the bottom of your Fidelity statement”. This was frustrating and could have easily been done using messages. I asked multiple times if I could communicate over messages and she said that wasn’t the policy.
Date published: 2023-02-20
Rated 1 out of 5 by from Extra $40 charge is wrong My experience was great with Turbo Tax Deluxe was great until we got to the fee section. I understand that there is a $20 fee to e-file my state tax. I was thrilled that I got a $10 credit because I bought the software at Costco. Was very upset when all of a sudden there is an additional $40 charge for Intuit, so 3rd party that I never agree to use. I paid for Turbo Tax, why do I have to pay an additional fee to someone else. Disappointed.
Date published: 2023-02-20
Rated 5 out of 5 by from College Student Turbo tax was easy to follow and its free, I'm a first year college student with limited income, I will let my friends know about Turbo Tax
Date published: 2023-02-20
Rated 4 out of 5 by from Works well Fast and easy setup, especially if you're a returning user
Date published: 2023-02-20
Rated 5 out of 5 by from TurboTax is great Easy, user friendly and saves time by being able to complete it at home.
Date published: 2023-02-20
Rated 5 out of 5 by from Turbo Tax is amazing I have been a customer for 8 years and am very happy with your service.
Date published: 2023-02-20
Rated 5 out of 5 by from TurboTax is great TurboTax is very easy to use, as it walks you through the process of completing and filing Federal and State tax returns
Date published: 2023-02-20
All TurboTax® Offerings Reviews - Page 11345
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Too Expensive Turbo tax use to have good pricing.. now the pricing is ridiculous.
Date published: 2023-02-20
Rated 3 out of 5 by from Still good - but online version has more features Been using TurboTax forever and have always enjoyed it. What I am disappointed with is the feature parity between the on-line version and the locally installed version. There are some things ( crypto import for example ) that are only available with the on-line version. I missed that when I purchased as I assumed that both version ( online/local ) had the same features.
Date published: 2023-02-20
Rated 5 out of 5 by from Turbo tax is easy and helpful...did not need extra Did not talk to anyone. Was able to do on my own. Just do not like doing this review.
Date published: 2023-02-20
Rated 2 out of 5 by from 2.5 hours on hold for full service I’ve used turbo tax every year for the past several years. This year, their policy was to make folks using the full service sit on the phone silently while their tax specialist typed away entering details. I waited 2.5 hours and every 15 min or so she would ask me a question like “where is this information?…oh I found it on the bottom of your Fidelity statement”. This was frustrating and could have easily been done using messages. I asked multiple times if I could communicate over messages and she said that wasn’t the policy.
Date published: 2023-02-20
Rated 1 out of 5 by from Extra $40 charge is wrong My experience was great with Turbo Tax Deluxe was great until we got to the fee section. I understand that there is a $20 fee to e-file my state tax. I was thrilled that I got a $10 credit because I bought the software at Costco. Was very upset when all of a sudden there is an additional $40 charge for Intuit, so 3rd party that I never agree to use. I paid for Turbo Tax, why do I have to pay an additional fee to someone else. Disappointed.
Date published: 2023-02-20
Rated 5 out of 5 by from College Student Turbo tax was easy to follow and its free, I'm a first year college student with limited income, I will let my friends know about Turbo Tax
Date published: 2023-02-20
Rated 4 out of 5 by from Works well Fast and easy setup, especially if you're a returning user
Date published: 2023-02-20
Rated 5 out of 5 by from TurboTax is great Easy, user friendly and saves time by being able to complete it at home.
Date published: 2023-02-20
Rated 5 out of 5 by from Turbo Tax is amazing I have been a customer for 8 years and am very happy with your service.
Date published: 2023-02-20
Rated 5 out of 5 by from TurboTax is great TurboTax is very easy to use, as it walks you through the process of completing and filing Federal and State tax returns
Date published: 2023-02-20
All TurboTax® Offerings Reviews - Page 11345