TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 3 out of 5 by from Tax Experts need to be retrained On February 2nd we spoke with Turbo Tax expert who gave us incorrect information why I had to mail my Arizona Tax Return. He told us Arizona was not ready to accept efile. Good thing I was persistent to call back today, February 21, 2023 to get better understanding as to why Arizona efile was delayed. The new expert John told us the issue was caused by 1040PTC-Property Tax Refund form. He had me delete the form and then everything was back to normal, so I was able to efile both the Federal and Arizona State form
Date published: 2023-02-21
Rated 5 out of 5 by from Easy Do-It-Yourself Taxes I usually go to a tax preparer, but decided to do my own taxes this year to save some money. It was super easy with TurboTax. I appreciated the step by step guidance and having the info sidebar pop up when I was unsure of something. Overall, the entire process only took me about an hour (mostly because I quadruple checked the information). I chose to do the TurboTax Plus just to have some extra security and still save over $50 on my taxes compared to seeing a preparer. In the end, I was able to get a pretty nice return this year, and plan on using TurboTax again next year!
Date published: 2023-02-21
Rated 5 out of 5 by from Been a great experience thank you They are great to have, has always helped me with any issues.
Date published: 2023-02-21
Rated 5 out of 5 by from My go to Tax experts Turbo tax is really user friendly, and I have never had a bad ride with them. Turbotax is 'Turbotastic!"
Date published: 2023-02-21
Rated 5 out of 5 by from Very much enjoy TurboTax I've used TurboTax for the past 7 years. Highly recommend to anyone filing their taxes themselves. It explains steps along the way and makes filing taxes less stressful.
Date published: 2023-02-21
Rated 3 out of 5 by from 2023 FILING PAGES WOULD NOT LOAD. HAD TO TRY OVER AND OVER AGAIN TO GET THE PAGE TO LOAD. COULDN'T FIND A WAY TO VHANGE MY EMAIL ADDRESS OR PHONE NUMBER THAT SHOWED WHEN I FILED. I CHANGED MY PHONE NUMBER IN MY INFO SECTION, BUT IT DIDN'T SHOW UP WHEN I FILED.
Date published: 2023-02-21
Rated 5 out of 5 by from Stress free tax prep Fast, easy and great live tax advice. TurboTax makes one of the most stressful things easy and with minimal stress
Date published: 2023-02-21
Rated 2 out of 5 by from Nice format, but gets more expensive every year They lobby so we have to keep filing our taxes. The government knows how much we owe, the only reason we go through all this is so Turbotax keeps making money
Date published: 2023-02-21
Rated 5 out of 5 by from Turbo Tax is Awesome Excellent customer service, well trained agent , very friendly and helpful with every question.
Date published: 2023-02-21
Rated 5 out of 5 by from Love the ease It was an amazing experience. Fast, effective, and efficient service at your fingertips.
Date published: 2023-02-21
All TurboTax® Offerings Reviews - Page 11321
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Tax Experts need to be retrained On February 2nd we spoke with Turbo Tax expert who gave us incorrect information why I had to mail my Arizona Tax Return. He told us Arizona was not ready to accept efile. Good thing I was persistent to call back today, February 21, 2023 to get better understanding as to why Arizona efile was delayed. The new expert John told us the issue was caused by 1040PTC-Property Tax Refund form. He had me delete the form and then everything was back to normal, so I was able to efile both the Federal and Arizona State form
Date published: 2023-02-21
Rated 5 out of 5 by from Easy Do-It-Yourself Taxes I usually go to a tax preparer, but decided to do my own taxes this year to save some money. It was super easy with TurboTax. I appreciated the step by step guidance and having the info sidebar pop up when I was unsure of something. Overall, the entire process only took me about an hour (mostly because I quadruple checked the information). I chose to do the TurboTax Plus just to have some extra security and still save over $50 on my taxes compared to seeing a preparer. In the end, I was able to get a pretty nice return this year, and plan on using TurboTax again next year!
Date published: 2023-02-21
Rated 5 out of 5 by from Been a great experience thank you They are great to have, has always helped me with any issues.
Date published: 2023-02-21
Rated 5 out of 5 by from My go to Tax experts Turbo tax is really user friendly, and I have never had a bad ride with them. Turbotax is 'Turbotastic!"
Date published: 2023-02-21
Rated 5 out of 5 by from Very much enjoy TurboTax I've used TurboTax for the past 7 years. Highly recommend to anyone filing their taxes themselves. It explains steps along the way and makes filing taxes less stressful.
Date published: 2023-02-21
Rated 3 out of 5 by from 2023 FILING PAGES WOULD NOT LOAD. HAD TO TRY OVER AND OVER AGAIN TO GET THE PAGE TO LOAD. COULDN'T FIND A WAY TO VHANGE MY EMAIL ADDRESS OR PHONE NUMBER THAT SHOWED WHEN I FILED. I CHANGED MY PHONE NUMBER IN MY INFO SECTION, BUT IT DIDN'T SHOW UP WHEN I FILED.
Date published: 2023-02-21
Rated 5 out of 5 by from Stress free tax prep Fast, easy and great live tax advice. TurboTax makes one of the most stressful things easy and with minimal stress
Date published: 2023-02-21
Rated 2 out of 5 by from Nice format, but gets more expensive every year They lobby so we have to keep filing our taxes. The government knows how much we owe, the only reason we go through all this is so Turbotax keeps making money
Date published: 2023-02-21
Rated 5 out of 5 by from Turbo Tax is Awesome Excellent customer service, well trained agent , very friendly and helpful with every question.
Date published: 2023-02-21
Rated 5 out of 5 by from Love the ease It was an amazing experience. Fast, effective, and efficient service at your fingertips.
Date published: 2023-02-21
All TurboTax® Offerings Reviews - Page 11321