TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Turbo tax is so smooth and easy Turbo tax takes some of the anxiety out of tax filing; they guide you through all possible income and deductions. I used customer support and talked live to a gentleman who was able to answer all questions, was very professional.
Date published: 2023-02-21
Rated 5 out of 5 by from Turbotax is awesome When I have some problems, Ashley helps me. Also, this is my 7th year and will continue.
Date published: 2023-02-21
Rated 5 out of 5 by from I LOVE TURBO TAX THE SELF-EMPLOYED PACKAGE EXPEDIENT AND EFFICIENT PROCESS!
Date published: 2023-02-21
Rated 5 out of 5 by from Love how easy It was really easy for me to file my taxes and with little to no hassle
Date published: 2023-02-21
Rated 4 out of 5 by from Turbo Tax was great Very easy to use. Have been using Turbo Tax for years.
Date published: 2023-02-21
Rated 5 out of 5 by from Turbo Tax is very user friendly! TurboTax is a very fast and easy way to file taxes. The online chat had no wait time and answered my question very quickly!
Date published: 2023-02-21
Rated 5 out of 5 by from turbo tax good. should be free though ............................................................................................................................................................................................................................................................................................................
Date published: 2023-02-21
Rated 2 out of 5 by from Need to be more transparent upfront The sneaky charges I dont like or trying through the whole process of trying to upgrade.
Date published: 2023-02-21
Rated 3 out of 5 by from The program is OK, the filing process needs work I've used TurboTax for the last few years. The program is fine.. They all seem about the same. There always seems to be an issue with filing/paying for the product. Turbotax locks up the account so payment cannot be made, and returns can't be filed. You get a vague error message saying there's a small problem processing the payment, call customer care. The customer care reps have no clue what the issue is, and don't know what to do or who to escalate to. This year I got lucky and get the rep to escalate to the right person pretty quickly. Last year I was on the phone multiple times for a very long time. It seems like Intuit hires people to work from home as customer care reps. They seem to have a lack of knowledge about how to fix very common issues, as a quick Google search will show that the payment issue has been going on for years.
Date published: 2023-02-21
Rated 5 out of 5 by from Good Job, TurboTax TurboTax is easy to use, well organized, helpful and very reasonably priced.
Date published: 2023-02-21
All TurboTax® Offerings Reviews - Page 11306
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo tax is so smooth and easy Turbo tax takes some of the anxiety out of tax filing; they guide you through all possible income and deductions. I used customer support and talked live to a gentleman who was able to answer all questions, was very professional.
Date published: 2023-02-21
Rated 5 out of 5 by from Turbotax is awesome When I have some problems, Ashley helps me. Also, this is my 7th year and will continue.
Date published: 2023-02-21
Rated 5 out of 5 by from I LOVE TURBO TAX THE SELF-EMPLOYED PACKAGE EXPEDIENT AND EFFICIENT PROCESS!
Date published: 2023-02-21
Rated 5 out of 5 by from Love how easy It was really easy for me to file my taxes and with little to no hassle
Date published: 2023-02-21
Rated 4 out of 5 by from Turbo Tax was great Very easy to use. Have been using Turbo Tax for years.
Date published: 2023-02-21
Rated 5 out of 5 by from Turbo Tax is very user friendly! TurboTax is a very fast and easy way to file taxes. The online chat had no wait time and answered my question very quickly!
Date published: 2023-02-21
Rated 5 out of 5 by from turbo tax good. should be free though ............................................................................................................................................................................................................................................................................................................
Date published: 2023-02-21
Rated 2 out of 5 by from Need to be more transparent upfront The sneaky charges I dont like or trying through the whole process of trying to upgrade.
Date published: 2023-02-21
Rated 3 out of 5 by from The program is OK, the filing process needs work I've used TurboTax for the last few years. The program is fine.. They all seem about the same. There always seems to be an issue with filing/paying for the product. Turbotax locks up the account so payment cannot be made, and returns can't be filed. You get a vague error message saying there's a small problem processing the payment, call customer care. The customer care reps have no clue what the issue is, and don't know what to do or who to escalate to. This year I got lucky and get the rep to escalate to the right person pretty quickly. Last year I was on the phone multiple times for a very long time. It seems like Intuit hires people to work from home as customer care reps. They seem to have a lack of knowledge about how to fix very common issues, as a quick Google search will show that the payment issue has been going on for years.
Date published: 2023-02-21
Rated 5 out of 5 by from Good Job, TurboTax TurboTax is easy to use, well organized, helpful and very reasonably priced.
Date published: 2023-02-21
All TurboTax® Offerings Reviews - Page 11306