TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 1 out of 5 by from Ok No very clear on some items need to be more specific
Date published: 2023-02-20
Rated 5 out of 5 by from EASY FAST AND ACCURATE EASY TO FOLLOW ALONG AND UNDERSTAND. WILL DEFINITLY USE THIS AGAIN
Date published: 2023-02-20
Rated 1 out of 5 by from Ok No very clear on some items need to be more specific
Date published: 2023-02-20
Rated 3 out of 5 by from Generally good but restrictive The program doesn't let you look at forms or details until after you pay. It should give you the option up front to go ahead and pay so you have move capabilities along the interview path. Also, it's too cutesy. Would like it to be more professional and combine more questions on one screen instead of having to watch it change screens a million times. The program does not handle mineral lease bonus payments at all. They come on a 1099-Misc as Rent, but it's not rent. TurboTax wants to walk you down a long path as if you're renting a residence or equipment to someone.
Date published: 2023-02-20
Rated 5 out of 5 by from Chat help was great I used the chat help and Don was incredibly helpful, patient, and informative.
Date published: 2023-02-20
Rated 5 out of 5 by from Easy! Walks you through everything!! Fast, easy and worry free because everything is double checked thoroughly and completely. Live Help is always there and I’ve had nothing but a great experience using that feature.
Date published: 2023-02-20
Rated 5 out of 5 by from turbo tax is amazing Turbo Tax was easy to navigate through even being my first time using turbo tax myself.
Date published: 2023-02-20
Rated 4 out of 5 by from turbo tax is great Normally i have zero trouble with turbo tax however this year because i have affordable care act insurance its being really difficult its not as plain as just putting your w2s if that could be fixed or better explained it would be great.
Date published: 2023-02-20
Rated 3 out of 5 by from Turbo Tax is too expensive. Speed and efficiency is great. But it's way too expensive. I had to buy the Max for almost $100 just to file and then was charged an additional $150 for federal and state filing. AND knew none of this until the very end. This should be upfront so people can decide if they want to continue or not.
Date published: 2023-02-20
Rated 2 out of 5 by from Always a hidden fee! If you plan to file for free, you better not have a 401K! They make you use Deluxe, this year for $44, then when you think you're all done & pay through your refund, you get hit with another $39 for paying with your refund! RIP OFF in my opinion.
Date published: 2023-02-20
All TurboTax® Offerings Reviews - Page 11301
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Ok No very clear on some items need to be more specific
Date published: 2023-02-20
Rated 5 out of 5 by from EASY FAST AND ACCURATE EASY TO FOLLOW ALONG AND UNDERSTAND. WILL DEFINITLY USE THIS AGAIN
Date published: 2023-02-20
Rated 1 out of 5 by from Ok No very clear on some items need to be more specific
Date published: 2023-02-20
Rated 3 out of 5 by from Generally good but restrictive The program doesn't let you look at forms or details until after you pay. It should give you the option up front to go ahead and pay so you have move capabilities along the interview path. Also, it's too cutesy. Would like it to be more professional and combine more questions on one screen instead of having to watch it change screens a million times. The program does not handle mineral lease bonus payments at all. They come on a 1099-Misc as Rent, but it's not rent. TurboTax wants to walk you down a long path as if you're renting a residence or equipment to someone.
Date published: 2023-02-20
Rated 5 out of 5 by from Chat help was great I used the chat help and Don was incredibly helpful, patient, and informative.
Date published: 2023-02-20
Rated 5 out of 5 by from Easy! Walks you through everything!! Fast, easy and worry free because everything is double checked thoroughly and completely. Live Help is always there and I’ve had nothing but a great experience using that feature.
Date published: 2023-02-20
Rated 5 out of 5 by from turbo tax is amazing Turbo Tax was easy to navigate through even being my first time using turbo tax myself.
Date published: 2023-02-20
Rated 4 out of 5 by from turbo tax is great Normally i have zero trouble with turbo tax however this year because i have affordable care act insurance its being really difficult its not as plain as just putting your w2s if that could be fixed or better explained it would be great.
Date published: 2023-02-20
Rated 3 out of 5 by from Turbo Tax is too expensive. Speed and efficiency is great. But it's way too expensive. I had to buy the Max for almost $100 just to file and then was charged an additional $150 for federal and state filing. AND knew none of this until the very end. This should be upfront so people can decide if they want to continue or not.
Date published: 2023-02-20
Rated 2 out of 5 by from Always a hidden fee! If you plan to file for free, you better not have a 401K! They make you use Deluxe, this year for $44, then when you think you're all done & pay through your refund, you get hit with another $39 for paying with your refund! RIP OFF in my opinion.
Date published: 2023-02-20
All TurboTax® Offerings Reviews - Page 11301