TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 1 out of 5 by from Turbo Tax hard to use interface this year The new styling of the program made the program less user friendly. We have used this program for the last couple years with out problems.
Date published: 2021-02-26
Rated 5 out of 5 by from Never steer me wrong Turbo Tax "Patience is a Virtue" is a wise saying for I'd file my taxes, with the tough 2020 pandemic and stuff needs to be sacrificed, budgeting, or the last option. I somehow got nearly double from my refund. It will be used for essential and might get me out in some tight situations. Also with Turbo Tax, there are no hidden fees or other fillers, fluffs, or nonsense when it comes to doing it by yourself. I know it sounds like I'm doing this like I got a sponsor from them, I'm not. All of this is simple to use and helps you step by step, even with creating a scenario of how you get the maximum refund. I've been using this to cut the "Block" and get some "Cheese."
Date published: 2021-02-26
Rated 5 out of 5 by from TurboTax is Awesome The Help command was very useful. I didn't have to chat with a representative.
Date published: 2021-02-26
Rated 5 out of 5 by from turbota amazing great very helpful cheap sand free to deal with this my 2nd year with them
Date published: 2021-02-26
Rated 1 out of 5 by from Very expensive Charged me 40fedal 40state 40 for using my taxes to pay 50 just to make sure its done right 170 from my taxes gone this is the last year using this service sorry you been good in the past but now all this fees was never that high sorry not worth it any more
Date published: 2021-02-26
Rated 4 out of 5 by from Turbo tax is Great The questions was very clear and self explanatory for the most part and what I didn't understand the customer service from the support staff was able to assist me with. The customer service was very prompt and efficient.
Date published: 2021-02-26
Rated 5 out of 5 by from Quick and simple Turbotax makes it very simple and straight forward, and any questions you may have there are helpful help buttons.
Date published: 2021-02-26
Rated 5 out of 5 by from Very nice I received all answers to my answers with a ph call.
Date published: 2021-02-26
Rated 5 out of 5 by from turbo tax is awesome! i liked that i called and asked questions and they were answered. and the CPA Jared did not rush to get me off the phone and he researched for me and gave me good answers.
Date published: 2021-02-26
Rated 3 out of 5 by from Has some kinks to work out this year. There were quite a few kinks and issues with TurboTax this year. Many of them had to do with new tax laws associated with the CARES act and Self-Employment Tax Deferral Options. Even though I selected not to defer tax payments, at the end it still had those figures in the form. We had to hunt on the internet for how to work through this. And the answer was very complicated. I do my taxes every year and have used Turbo Tax numerous years. But this year was frustrating.
Date published: 2021-02-26
All TurboTax® Offerings Reviews - Page 11294
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from Turbo Tax hard to use interface this year The new styling of the program made the program less user friendly. We have used this program for the last couple years with out problems.
Date published: 2021-02-26
Rated 5 out of 5 by from Never steer me wrong Turbo Tax "Patience is a Virtue" is a wise saying for I'd file my taxes, with the tough 2020 pandemic and stuff needs to be sacrificed, budgeting, or the last option. I somehow got nearly double from my refund. It will be used for essential and might get me out in some tight situations. Also with Turbo Tax, there are no hidden fees or other fillers, fluffs, or nonsense when it comes to doing it by yourself. I know it sounds like I'm doing this like I got a sponsor from them, I'm not. All of this is simple to use and helps you step by step, even with creating a scenario of how you get the maximum refund. I've been using this to cut the "Block" and get some "Cheese."
Date published: 2021-02-26
Rated 5 out of 5 by from TurboTax is Awesome The Help command was very useful. I didn't have to chat with a representative.
Date published: 2021-02-26
Rated 5 out of 5 by from turbota amazing great very helpful cheap sand free to deal with this my 2nd year with them
Date published: 2021-02-26
Rated 1 out of 5 by from Very expensive Charged me 40fedal 40state 40 for using my taxes to pay 50 just to make sure its done right 170 from my taxes gone this is the last year using this service sorry you been good in the past but now all this fees was never that high sorry not worth it any more
Date published: 2021-02-26
Rated 4 out of 5 by from Turbo tax is Great The questions was very clear and self explanatory for the most part and what I didn't understand the customer service from the support staff was able to assist me with. The customer service was very prompt and efficient.
Date published: 2021-02-26
Rated 5 out of 5 by from Quick and simple Turbotax makes it very simple and straight forward, and any questions you may have there are helpful help buttons.
Date published: 2021-02-26
Rated 5 out of 5 by from Very nice I received all answers to my answers with a ph call.
Date published: 2021-02-26
Rated 5 out of 5 by from turbo tax is awesome! i liked that i called and asked questions and they were answered. and the CPA Jared did not rush to get me off the phone and he researched for me and gave me good answers.
Date published: 2021-02-26
Rated 3 out of 5 by from Has some kinks to work out this year. There were quite a few kinks and issues with TurboTax this year. Many of them had to do with new tax laws associated with the CARES act and Self-Employment Tax Deferral Options. Even though I selected not to defer tax payments, at the end it still had those figures in the form. We had to hunt on the internet for how to work through this. And the answer was very complicated. I do my taxes every year and have used Turbo Tax numerous years. But this year was frustrating.
Date published: 2021-02-26
All TurboTax® Offerings Reviews - Page 11294