TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294016 reviews)
Star ratings are from 2022
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Rated 3 out of 5 by from Not as great as it used to be Have always used Turbo Tax, but it seems this year, even though I did the guided return, at the end it kept saying it needed more information, which wasnt asked when I was on that form. And the fact that I paid the Estimated Tax that was figured for 2021, I still got hit with an underpayment penalty. I don't know. May have to switch for 2022.
Date published: 2022-03-31
Rated 5 out of 5 by from Turbo Tax for the win! We have used Turbo Tax for the last 6 years. The last two we have been able to use the free edition. What more could you want? Taxes are e-filed and no tax preparer bill!
Date published: 2022-03-31
Rated 5 out of 5 by from Turbo Tax Experience*** I worked with two people today at Turbo Tax and both individuals were a pleasure to work with. I was able to file in one day, and the process was smooth and reassuring. Thank you, Turbo Tax & Peggy!!
Date published: 2022-03-31
Rated 4 out of 5 by from 8th year with turbo tax good job, turbo tax forced me to type fifty characters
Date published: 2022-03-31
Rated 5 out of 5 by from Every Year Really enjoy using TT every year. Best decision to do it myself with the guidance and help along the way
Date published: 2022-03-31
Rated 5 out of 5 by from Turbo tax is great Turbo tax is easy to use and quick. I have used it for the last few years and will continue each year.
Date published: 2022-03-31
Rated 5 out of 5 by from Turbo Tax Is Awesome And Easy To File! Turbo Tax is the easiest and best way to file! I recommend to E-file.
Date published: 2022-03-31
Rated 5 out of 5 by from Works excellent! Get it done on a smart phone Get it done on a smart phone! If you got your info TurboTax guides you right through the process as simple as eating apple pie!
Date published: 2022-03-31
Rated 4 out of 5 by from Very good I didn't use the chat but did use help boxes. Those were very helpful. For the most part it was easy to use with the step by step process.
Date published: 2022-03-31
Rated 1 out of 5 by from HAD MORE THAN A FEW PROBLEMS I purchased a disk from Costco. Although directions for downloading were clearly labeled on the product, the website was anything but cooperative. It is programmed for direct purchases online and not at all helpful with a prepurchase package download. After fighting with the website for 15 minutes or more I somehow managed to get it to download. BTW although I am not a wizz at computers, I am fairly savy especially with Turbo tax since I have used it for over 20 years. Now as for using the product, repeatedly throughout the question and answer session the program refused to type in my answers. Finally I had to resort to the actual forms and type the information in there myself. And guess what, when i returned to the q & a the information I had typed on the forms magically appeared. As you know this is a stressful time taxes are so much fun. These added screwups only add to that stress. I have encountered this problem with your product minorly in past years but not like this. I consider this to be a subpar product with poor editing and you should be ashamed to have sent this product to market.
Date published: 2022-03-31
All TurboTax® Offerings Reviews - Page 11280
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Not as great as it used to be Have always used Turbo Tax, but it seems this year, even though I did the guided return, at the end it kept saying it needed more information, which wasnt asked when I was on that form. And the fact that I paid the Estimated Tax that was figured for 2021, I still got hit with an underpayment penalty. I don't know. May have to switch for 2022.
Date published: 2022-03-31
Rated 5 out of 5 by from Turbo Tax for the win! We have used Turbo Tax for the last 6 years. The last two we have been able to use the free edition. What more could you want? Taxes are e-filed and no tax preparer bill!
Date published: 2022-03-31
Rated 5 out of 5 by from Turbo Tax Experience*** I worked with two people today at Turbo Tax and both individuals were a pleasure to work with. I was able to file in one day, and the process was smooth and reassuring. Thank you, Turbo Tax & Peggy!!
Date published: 2022-03-31
Rated 4 out of 5 by from 8th year with turbo tax good job, turbo tax forced me to type fifty characters
Date published: 2022-03-31
Rated 5 out of 5 by from Every Year Really enjoy using TT every year. Best decision to do it myself with the guidance and help along the way
Date published: 2022-03-31
Rated 5 out of 5 by from Turbo tax is great Turbo tax is easy to use and quick. I have used it for the last few years and will continue each year.
Date published: 2022-03-31
Rated 5 out of 5 by from Turbo Tax Is Awesome And Easy To File! Turbo Tax is the easiest and best way to file! I recommend to E-file.
Date published: 2022-03-31
Rated 5 out of 5 by from Works excellent! Get it done on a smart phone Get it done on a smart phone! If you got your info TurboTax guides you right through the process as simple as eating apple pie!
Date published: 2022-03-31
Rated 4 out of 5 by from Very good I didn't use the chat but did use help boxes. Those were very helpful. For the most part it was easy to use with the step by step process.
Date published: 2022-03-31
Rated 1 out of 5 by from HAD MORE THAN A FEW PROBLEMS I purchased a disk from Costco. Although directions for downloading were clearly labeled on the product, the website was anything but cooperative. It is programmed for direct purchases online and not at all helpful with a prepurchase package download. After fighting with the website for 15 minutes or more I somehow managed to get it to download. BTW although I am not a wizz at computers, I am fairly savy especially with Turbo tax since I have used it for over 20 years. Now as for using the product, repeatedly throughout the question and answer session the program refused to type in my answers. Finally I had to resort to the actual forms and type the information in there myself. And guess what, when i returned to the q & a the information I had typed on the forms magically appeared. As you know this is a stressful time taxes are so much fun. These added screwups only add to that stress. I have encountered this problem with your product minorly in past years but not like this. I consider this to be a subpar product with poor editing and you should be ashamed to have sent this product to market.
Date published: 2022-03-31
All TurboTax® Offerings Reviews - Page 11280