TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294016 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from TurboTax Awesome It was very quick, easy and successful process that I will continue to come back every year.
Date published: 2022-04-02
Rated 5 out of 5 by from Turbo Tax is Awesome! Very user friendly and comprehensive software! Highly recommend!
Date published: 2022-04-02
Rated 3 out of 5 by from Turbo Tax Still Requires System Work As the Title suggests, the links between screens needs work. I still use the program because the tax information is very good; but it ends right there.
Date published: 2022-04-02
Rated 4 out of 5 by from Turbo Tax was very helpful They walk you through the process step by step. If it's something that you are unsure about, you can click on the highlighted icons to get an answer or feedback.
Date published: 2022-04-02
Rated 4 out of 5 by from TurboTax Premier I get this product every year to ease my burden in preparing taxes. pros: downloading invenstment and income info. Cons: very difficult to get into the actual forms to investigate entries, and many questions go unanswered aboout topics I want to get info on. I also got Shield last year...and was unable to reach anyone when I had IRS issues. Never that one again.
Date published: 2022-04-02
Rated 2 out of 5 by from TurboTax is expensive and not that easy Honestly, not that easy to use and pretty frustrating. You get charged so many fees and they make it difficult to see what you're paying until the very end. You can't switch to the free version without restarting and then they don't allow you to use the free version for small details.
Date published: 2022-04-02
Rated 5 out of 5 by from Easy to use I have used Turbo Tax for years and love the ease of use and guidance through the process
Date published: 2022-04-02
Rated 5 out of 5 by from Filing with confidence I've been using TurboTax since the late 80's on a Tandy Desktop, no less... and I've never had a difficult filing in 37 years. I recommend the Audit Defense, just to be on the safe side.
Date published: 2022-04-02
Rated 5 out of 5 by from YEET Yup. Just did my taxes. Think I'll go have a beer now.
Date published: 2022-04-02
Rated 3 out of 5 by from Turbo Tax is unnecessarily difficult to use Although I am trained to use Tax Slayer, used Turbo Tax last year and therefore not a novice in using tax prep software, I find Turbo Tax frustrating to use. It is easy to trigger something that makes you go back to an earlier section and check info you already entered. I don't know why to submit a 1040 one needs to enter drivers license info. I don't trust Turbo Tax for MI returns. I did MI by hand rather than pay $49 for a return I didn't trust. It is not just me. My son found similar problems and used telephone help extensively.
Date published: 2022-04-02
All TurboTax® Offerings Reviews - Page 11279
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax Awesome It was very quick, easy and successful process that I will continue to come back every year.
Date published: 2022-04-02
Rated 5 out of 5 by from Turbo Tax is Awesome! Very user friendly and comprehensive software! Highly recommend!
Date published: 2022-04-02
Rated 3 out of 5 by from Turbo Tax Still Requires System Work As the Title suggests, the links between screens needs work. I still use the program because the tax information is very good; but it ends right there.
Date published: 2022-04-02
Rated 4 out of 5 by from Turbo Tax was very helpful They walk you through the process step by step. If it's something that you are unsure about, you can click on the highlighted icons to get an answer or feedback.
Date published: 2022-04-02
Rated 4 out of 5 by from TurboTax Premier I get this product every year to ease my burden in preparing taxes. pros: downloading invenstment and income info. Cons: very difficult to get into the actual forms to investigate entries, and many questions go unanswered aboout topics I want to get info on. I also got Shield last year...and was unable to reach anyone when I had IRS issues. Never that one again.
Date published: 2022-04-02
Rated 2 out of 5 by from TurboTax is expensive and not that easy Honestly, not that easy to use and pretty frustrating. You get charged so many fees and they make it difficult to see what you're paying until the very end. You can't switch to the free version without restarting and then they don't allow you to use the free version for small details.
Date published: 2022-04-02
Rated 5 out of 5 by from Easy to use I have used Turbo Tax for years and love the ease of use and guidance through the process
Date published: 2022-04-02
Rated 5 out of 5 by from Filing with confidence I've been using TurboTax since the late 80's on a Tandy Desktop, no less... and I've never had a difficult filing in 37 years. I recommend the Audit Defense, just to be on the safe side.
Date published: 2022-04-02
Rated 5 out of 5 by from YEET Yup. Just did my taxes. Think I'll go have a beer now.
Date published: 2022-04-02
Rated 3 out of 5 by from Turbo Tax is unnecessarily difficult to use Although I am trained to use Tax Slayer, used Turbo Tax last year and therefore not a novice in using tax prep software, I find Turbo Tax frustrating to use. It is easy to trigger something that makes you go back to an earlier section and check info you already entered. I don't know why to submit a 1040 one needs to enter drivers license info. I don't trust Turbo Tax for MI returns. I did MI by hand rather than pay $49 for a return I didn't trust. It is not just me. My son found similar problems and used telephone help extensively.
Date published: 2022-04-02
All TurboTax® Offerings Reviews - Page 11279