TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281651 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Easy to use! Easy to use and expert help was quickly available.
Date published: 2021-02-26
Rated 4 out of 5 by from 4 YEARS AND KEEP GOING It just makes it easier especially when investing with Robinhood. I keep coming as it has everything I need.
Date published: 2021-02-26
Rated 4 out of 5 by from Good to use although poor Customer service I loved using this last year. I had a lot of trouble with it this year, for some reason. I kept missing areas to complete. Then, when I called a "tax expert" a couple times, only 1 out of 3 seemed to know what they were doing.
Date published: 2021-02-26
Rated 5 out of 5 by from Fast, easy, and great tax advice from the staff! All sections were easy to follow and everything was explained in detail. I have use Turbotax for years and it gets better every time I file!
Date published: 2021-02-26
Rated 5 out of 5 by from FAST AND HELPFUL they saved all my data, asked the right questions, and were quick to use
Date published: 2021-02-26
Rated 5 out of 5 by from EXCELLENT VERY USER FRIENDLY, EXCELLENT! I HIGHLY RECOMMEND IT!
Date published: 2021-02-26
Rated 3 out of 5 by from Turbo Tax Business: Meh The "help" within Turbo Tax for business is weak at best. I had to spend 99% of my time doing research. Even a place (better than the "community") to research what I have to believe are very common topics, with caveats that the information is not legal advice, would be useful. I remember decades ago the help via CD was better than what is going on now, which is strange and sad.
Date published: 2021-02-26
Rated 5 out of 5 by from Really amazing and helpful first time filing taxes and wanted to do it with the most hassle-free platform. TurboTax Live Premier is that platform. Had an issues that could not be resolved but managed to get it done with the help of a tax expert via chat. Took almost 2 hours but the expert was patience and helpful throughout. Really happy with this subscription and did not mind paying extra.
Date published: 2021-02-26
Rated 5 out of 5 by from explains services well I used simple free file. It was hassle free. Quick and easy process.
Date published: 2021-02-26
Rated 3 out of 5 by from TurboTax so so! Using the app was a little confusing. Should have used someone else
Date published: 2021-02-26
All TurboTax® Offerings Reviews - Page 11260
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Easy to use! Easy to use and expert help was quickly available.
Date published: 2021-02-26
Rated 4 out of 5 by from 4 YEARS AND KEEP GOING It just makes it easier especially when investing with Robinhood. I keep coming as it has everything I need.
Date published: 2021-02-26
Rated 4 out of 5 by from Good to use although poor Customer service I loved using this last year. I had a lot of trouble with it this year, for some reason. I kept missing areas to complete. Then, when I called a "tax expert" a couple times, only 1 out of 3 seemed to know what they were doing.
Date published: 2021-02-26
Rated 5 out of 5 by from Fast, easy, and great tax advice from the staff! All sections were easy to follow and everything was explained in detail. I have use Turbotax for years and it gets better every time I file!
Date published: 2021-02-26
Rated 5 out of 5 by from FAST AND HELPFUL they saved all my data, asked the right questions, and were quick to use
Date published: 2021-02-26
Rated 5 out of 5 by from EXCELLENT VERY USER FRIENDLY, EXCELLENT! I HIGHLY RECOMMEND IT!
Date published: 2021-02-26
Rated 3 out of 5 by from Turbo Tax Business: Meh The "help" within Turbo Tax for business is weak at best. I had to spend 99% of my time doing research. Even a place (better than the "community") to research what I have to believe are very common topics, with caveats that the information is not legal advice, would be useful. I remember decades ago the help via CD was better than what is going on now, which is strange and sad.
Date published: 2021-02-26
Rated 5 out of 5 by from Really amazing and helpful first time filing taxes and wanted to do it with the most hassle-free platform. TurboTax Live Premier is that platform. Had an issues that could not be resolved but managed to get it done with the help of a tax expert via chat. Took almost 2 hours but the expert was patience and helpful throughout. Really happy with this subscription and did not mind paying extra.
Date published: 2021-02-26
Rated 5 out of 5 by from explains services well I used simple free file. It was hassle free. Quick and easy process.
Date published: 2021-02-26
Rated 3 out of 5 by from TurboTax so so! Using the app was a little confusing. Should have used someone else
Date published: 2021-02-26
All TurboTax® Offerings Reviews - Page 11260