TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281681 reviews)
Star ratings are from 2021
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Rated 4 out of 5 by from Comprehensive but some quirks Full depth of tax situations and fairly easy to use. They have tax advisors but what I needed was help on their software bugs! There was no one to talk to for that and I was just advised that the calculation error wasn't an issue since the particular line wouldn't be used in my return.
Date published: 2021-02-28
Rated 1 out of 5 by from way too expensive I went into this thinking I was able to get my taxes done for free or at a low cost. I am a college student. Now I had to use up some of the refund to pay the $230 fee. I am paying more money to pay for the state tax returns than I am even getting back from the state taxes. It's ludicrious. I was under the impression I would be paying $90 to upgrade, instead I had to pay $90 for Federal and an additional $50 per state. I won't use this site again.
Date published: 2021-02-28
Rated 5 out of 5 by from Turbo Tax Wonderful Turbo Tax was easy to use and provided good explanations where needed
Date published: 2021-02-28
Rated 4 out of 5 by from Easy to File Turbotax always makes it easy. There was an issue with the iPad app I was using, and it wouldn't resolve until I logged in via chrome web browser.
Date published: 2021-02-28
Rated 1 out of 5 by from great product I needed help and got the nicest and very knowledgeable person to help.
Date published: 2021-02-28
Rated 2 out of 5 by from Advertised to be free. But isn't free. Love the format, but you advertise your free for people with low income. In the end its not. $80 dollars (40 for Federal, 40 for State). This is alot when someone needs every penny. I could have started over with another tax software, but by the time you complete the taxes, you find out its not actually free. Just don't like advertising that isn't what it says.
Date published: 2021-02-28
Rated 5 out of 5 by from Turbo tax is so easy I have been using turbo tax for years.. I appreciate the input and ideas on how to maximize my return
Date published: 2021-02-28
Rated 5 out of 5 by from Easy to use! This database is very easy for the non-tax person to get through
Date published: 2021-02-28
Rated 4 out of 5 by from Quick to fix any problem you have It was good. Took a while to finish return online.
Date published: 2021-02-28
Rated 5 out of 5 by from Very Helpful Very easy and helpful to complete your taxes with TurboTax!!!
Date published: 2021-02-28
All TurboTax® Offerings Reviews - Page 11255
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Comprehensive but some quirks Full depth of tax situations and fairly easy to use. They have tax advisors but what I needed was help on their software bugs! There was no one to talk to for that and I was just advised that the calculation error wasn't an issue since the particular line wouldn't be used in my return.
Date published: 2021-02-28
Rated 1 out of 5 by from way too expensive I went into this thinking I was able to get my taxes done for free or at a low cost. I am a college student. Now I had to use up some of the refund to pay the $230 fee. I am paying more money to pay for the state tax returns than I am even getting back from the state taxes. It's ludicrious. I was under the impression I would be paying $90 to upgrade, instead I had to pay $90 for Federal and an additional $50 per state. I won't use this site again.
Date published: 2021-02-28
Rated 5 out of 5 by from Turbo Tax Wonderful Turbo Tax was easy to use and provided good explanations where needed
Date published: 2021-02-28
Rated 4 out of 5 by from Easy to File Turbotax always makes it easy. There was an issue with the iPad app I was using, and it wouldn't resolve until I logged in via chrome web browser.
Date published: 2021-02-28
Rated 1 out of 5 by from great product I needed help and got the nicest and very knowledgeable person to help.
Date published: 2021-02-28
Rated 2 out of 5 by from Advertised to be free. But isn't free. Love the format, but you advertise your free for people with low income. In the end its not. $80 dollars (40 for Federal, 40 for State). This is alot when someone needs every penny. I could have started over with another tax software, but by the time you complete the taxes, you find out its not actually free. Just don't like advertising that isn't what it says.
Date published: 2021-02-28
Rated 5 out of 5 by from Turbo tax is so easy I have been using turbo tax for years.. I appreciate the input and ideas on how to maximize my return
Date published: 2021-02-28
Rated 5 out of 5 by from Easy to use! This database is very easy for the non-tax person to get through
Date published: 2021-02-28
Rated 4 out of 5 by from Quick to fix any problem you have It was good. Took a while to finish return online.
Date published: 2021-02-28
Rated 5 out of 5 by from Very Helpful Very easy and helpful to complete your taxes with TurboTax!!!
Date published: 2021-02-28
All TurboTax® Offerings Reviews - Page 11255