TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

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Rated 2 out of 5 by from Difficult to Use and Surprise Fee at the End I have been doing my own taxes for years, which has become almost impossible due to the increased complexity of tax regulations. After incurring some penalties, I decided to use Turbotax for my 2020 Federal and State taxes. The 1120-S was a breeze, but when it came to my personal taxes, I found the questions confusing and the info provided lacking. In one case I couldn't change the input which took me about 20 minutes to resolve due to lack of clarity in the instructions. Then, after the returns were complete, Turbotax said I had to pay an additional fee if I wanted to get my refund electronically. Next year I may go back to doing my taxes again or hire a CPA.
Date published: 2021-05-16
Rated 5 out of 5 by from Easy to use Easy to use and very intuitive. I would highly recommend the product to anyone.
Date published: 2021-05-16
Rated 2 out of 5 by from Still lots of room to improve I can't wrap my head around how the personal Turbotax can be so easy and borderline enjoy-able, yet the Business version lacks that same ease of use. It was less of a struggle over last year but still pretty cringe-worthy, especially on the state end. For all the work you do to get us to pay to file our tax returns, the least you can do is to dumb it all down so we aren't terrified we're going to make mistakes.
Date published: 2021-05-16
Rated 5 out of 5 by from Turbo ls as good as it is going to get. I do not like the re-sign in procedure. I do not like how the program just locks up and you can not continue. I do not like when the disk version has a problem and will not load you have no recourse but to find on-line and buy in again, making the program as expensive as one of the personal services. but I am sure they live up to their shiny promises.
Date published: 2021-05-16
Rated 5 out of 5 by from Turbo Tax Turbo Tax form was very easy to understand to get it done right!
Date published: 2021-05-16
Rated 5 out of 5 by from Awesome!! Many thanks,, very helpful, informative, practical and quick.
Date published: 2021-05-16
Rated 5 out of 5 by from Excellent Partner We've used Turbo Tax for 10 years and found it to be an excellent partner to help us complete our tax returns correctly and quickly!
Date published: 2021-05-16
Rated 5 out of 5 by from Turbo Tax is awesome very easy and very quick to use i highly recommend it
Date published: 2021-05-16
Rated 3 out of 5 by from mostly a very good product MUCH struggled with a personal home sale in 2020 which was a rental at one time also and I had to read a few IRS publications, BUT I'm so glad that you have that info/use on TT Deluxe. Also, notations for military personnel are very useful and helpful
Date published: 2021-05-16
Rated 5 out of 5 by from Great Easy-to-use Product Everything is easy to follow - something important to me because I'm always nervous working on my taxes. The information/help files are also easy to follow.
Date published: 2021-05-16
All TurboTax® Offerings Reviews - Page 1126
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Difficult to Use and Surprise Fee at the End I have been doing my own taxes for years, which has become almost impossible due to the increased complexity of tax regulations. After incurring some penalties, I decided to use Turbotax for my 2020 Federal and State taxes. The 1120-S was a breeze, but when it came to my personal taxes, I found the questions confusing and the info provided lacking. In one case I couldn't change the input which took me about 20 minutes to resolve due to lack of clarity in the instructions. Then, after the returns were complete, Turbotax said I had to pay an additional fee if I wanted to get my refund electronically. Next year I may go back to doing my taxes again or hire a CPA.
Date published: 2021-05-16
Rated 5 out of 5 by from Easy to use Easy to use and very intuitive. I would highly recommend the product to anyone.
Date published: 2021-05-16
Rated 2 out of 5 by from Still lots of room to improve I can't wrap my head around how the personal Turbotax can be so easy and borderline enjoy-able, yet the Business version lacks that same ease of use. It was less of a struggle over last year but still pretty cringe-worthy, especially on the state end. For all the work you do to get us to pay to file our tax returns, the least you can do is to dumb it all down so we aren't terrified we're going to make mistakes.
Date published: 2021-05-16
Rated 5 out of 5 by from Turbo ls as good as it is going to get. I do not like the re-sign in procedure. I do not like how the program just locks up and you can not continue. I do not like when the disk version has a problem and will not load you have no recourse but to find on-line and buy in again, making the program as expensive as one of the personal services. but I am sure they live up to their shiny promises.
Date published: 2021-05-16
Rated 5 out of 5 by from Turbo Tax Turbo Tax form was very easy to understand to get it done right!
Date published: 2021-05-16
Rated 5 out of 5 by from Awesome!! Many thanks,, very helpful, informative, practical and quick.
Date published: 2021-05-16
Rated 5 out of 5 by from Excellent Partner We've used Turbo Tax for 10 years and found it to be an excellent partner to help us complete our tax returns correctly and quickly!
Date published: 2021-05-16
Rated 5 out of 5 by from Turbo Tax is awesome very easy and very quick to use i highly recommend it
Date published: 2021-05-16
Rated 3 out of 5 by from mostly a very good product MUCH struggled with a personal home sale in 2020 which was a rental at one time also and I had to read a few IRS publications, BUT I'm so glad that you have that info/use on TT Deluxe. Also, notations for military personnel are very useful and helpful
Date published: 2021-05-16
Rated 5 out of 5 by from Great Easy-to-use Product Everything is easy to follow - something important to me because I'm always nervous working on my taxes. The information/help files are also easy to follow.
Date published: 2021-05-16
All TurboTax® Offerings Reviews - Page 1126