TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from heather was awesome Heather guided me thru ever step I needed to get my taxes done
Date published: 2021-02-26
Rated 5 out of 5 by from Safe, secure, efficient As always, a great experience. Thankful to have this option for single working mom.
Date published: 2021-02-26
Rated 5 out of 5 by from TurboTax was easy to use I like how quick they let u know when rejected return needs correction and tells u what needs to be corrected.
Date published: 2021-02-26
Rated 5 out of 5 by from Great Product The user interface makes it easy for me to understand and file on my own, something that means a lot to me.
Date published: 2021-02-26
Rated 5 out of 5 by from TurboTax is Awesome It is a great tax place i love how you can do everything yourself.
Date published: 2021-02-26
Rated 5 out of 5 by from TurboTax is a great tool for doing your taxes TurboTax is truly an expert system that makes doing your taxes very easy, no need to pay a CPA!
Date published: 2021-02-26
Rated 3 out of 5 by from Great program, sometimes too confusing I've been using TurboTax for more than 15 years. It's a great program and makes doing your taxes a lot faster than it used to be (pen and paper). However, even some fairly common quirks related to doing taxes are made unnecessarily more complicated by TurboTax. For instance, I have a home mortgage taken out before 2018 that we refinanced in 2020 with the same lender (just for a better rate). Seems like a fairly straightforward and common issue. The questions TurboTax asked were so confusing and convoluted that I couldn't figure out how to navigate through (I thought I tried all the possible options). I ended up having to get live help. The person who helped me was great and let me know that I would need to bend the system in order to report my mortgage interest correctly but it seems like this could have been built into the program. As another example, a few years ago (2014) I made a fairly large mistake using TurboTax to try and report the sale of stock from an ESPP. The option to adjust the cost basis for the stock sale was buried under layers of questions and was impossible for me to find. I discovered this error two years later when TurboTax made the reporting of ESPP stock sales easier to enter. I had to go back and amend my return from 2014. In summary, over the years I have learned how to use TurboTax to correctly complete my taxes but there are still several areas where the program takes something that should be simple to explain (or enter) and makes it so complex/complicated/confusing that mistakes are easy to make. I always have to double check the final output from the program and I often find a mistake.
Date published: 2021-02-26
Rated 5 out of 5 by from User friendly Very easy to use and user friendly. A few glitches along the way but I received excellent help when needed.
Date published: 2021-02-26
Rated 5 out of 5 by from Turbo Tax is Amazing I had the most amazing experience with Frank and Gregory they helped me so much through this tedious process
Date published: 2021-02-26
Rated 5 out of 5 by from Great It was simple, clear and the explanations were concise and understandable
Date published: 2021-02-26
All TurboTax® Offerings Reviews - Page 11240
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from heather was awesome Heather guided me thru ever step I needed to get my taxes done
Date published: 2021-02-26
Rated 5 out of 5 by from Safe, secure, efficient As always, a great experience. Thankful to have this option for single working mom.
Date published: 2021-02-26
Rated 5 out of 5 by from TurboTax was easy to use I like how quick they let u know when rejected return needs correction and tells u what needs to be corrected.
Date published: 2021-02-26
Rated 5 out of 5 by from Great Product The user interface makes it easy for me to understand and file on my own, something that means a lot to me.
Date published: 2021-02-26
Rated 5 out of 5 by from TurboTax is Awesome It is a great tax place i love how you can do everything yourself.
Date published: 2021-02-26
Rated 5 out of 5 by from TurboTax is a great tool for doing your taxes TurboTax is truly an expert system that makes doing your taxes very easy, no need to pay a CPA!
Date published: 2021-02-26
Rated 3 out of 5 by from Great program, sometimes too confusing I've been using TurboTax for more than 15 years. It's a great program and makes doing your taxes a lot faster than it used to be (pen and paper). However, even some fairly common quirks related to doing taxes are made unnecessarily more complicated by TurboTax. For instance, I have a home mortgage taken out before 2018 that we refinanced in 2020 with the same lender (just for a better rate). Seems like a fairly straightforward and common issue. The questions TurboTax asked were so confusing and convoluted that I couldn't figure out how to navigate through (I thought I tried all the possible options). I ended up having to get live help. The person who helped me was great and let me know that I would need to bend the system in order to report my mortgage interest correctly but it seems like this could have been built into the program. As another example, a few years ago (2014) I made a fairly large mistake using TurboTax to try and report the sale of stock from an ESPP. The option to adjust the cost basis for the stock sale was buried under layers of questions and was impossible for me to find. I discovered this error two years later when TurboTax made the reporting of ESPP stock sales easier to enter. I had to go back and amend my return from 2014. In summary, over the years I have learned how to use TurboTax to correctly complete my taxes but there are still several areas where the program takes something that should be simple to explain (or enter) and makes it so complex/complicated/confusing that mistakes are easy to make. I always have to double check the final output from the program and I often find a mistake.
Date published: 2021-02-26
Rated 5 out of 5 by from User friendly Very easy to use and user friendly. A few glitches along the way but I received excellent help when needed.
Date published: 2021-02-26
Rated 5 out of 5 by from Turbo Tax is Amazing I had the most amazing experience with Frank and Gregory they helped me so much through this tedious process
Date published: 2021-02-26
Rated 5 out of 5 by from Great It was simple, clear and the explanations were concise and understandable
Date published: 2021-02-26
All TurboTax® Offerings Reviews - Page 11240