TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 4 out of 5 by from Turbo Tax Review The software was relatively easy to use. Don't know why I had to enter $0 for advance child support, since that subject doesn't affect us; possibly a bug.
Date published: 2022-04-17
Rated 2 out of 5 by from Turbotax is very helpful A lady named Barbara was awesome answering my questions and helping me. Very kind and helpful. Later when I was paying though I think I was overcharged but the lady helping me then I really couldn't understand that you can raise the charge after I start? I was so sick and tired and had to finish so I just paid and got done. It was confusing, I paid $132.00 to get a $31.00 return. I used you last year for free but you don't do that anymore. As much as I like your help I will have to change next year. I have very little money coming in, just disability and a small pension. Sorry to leave you.
Date published: 2022-04-17
Rated 5 out of 5 by from Quick & Helpful I had an issue with one small section - so I opted to have TurboTax call me. They called within 5 minutes and they helped me understand what to do in order to move forward with filing correctly. Very easy!
Date published: 2022-04-17
Rated 5 out of 5 by from Excellent as always I work in a couple of states, one that does not have an income tax. I find it all very confusing but TurboTax makes it easy. I've been using it for years now. I could not deal with the Georgia State return. TurboTax gives me confidence in the accuracy of my filings.
Date published: 2022-04-17
Rated 1 out of 5 by from A Nightmare to Install I spent 3 hours trying to get TurboTax to install on a machine. Neither the CD nor the downloaded files would execute - No error message I spent another hour finding that tons of people on the internet had the exact same problem. Several remedies were suggested,. NONE of them worked. Finally, in desperation, I gave up and ttried installing it on a different machine. On THAT one it instantly installed with no problem. What gives? There is NO WAY it should be THIS hard to install!!!!!!
Date published: 2022-04-17
Rated 1 out of 5 by from Turbotax is getting worse every single year A bug in Turbotax prevented me from e-filing because it couldn't tell that 155 was less then 300 in 12b... And the price is higher this year to boot.
Date published: 2022-04-17
Rated 1 out of 5 by from TERRIBLE SERVICE they boast about the service being free and here i am paying an additional 186 to file my taxes, turbo tax is awful and completely misleading
Date published: 2022-04-17
Rated 4 out of 5 by from Turbo Tax makes it easy It is so easy to file this way! I know there are places to do it for a lot less money, but the ease of everything makes it worth it to me.
Date published: 2022-04-17
Rated 5 out of 5 by from easy to use very easy way to fie taxes. if you want a way to maximize your return. this way is the best
Date published: 2022-04-17
Rated 5 out of 5 by from Outstanding We have used turbo tax as long as I can remember, and We keep returning to turbo tax for our tax preparation. Simply, it is the best.
Date published: 2022-04-17
All TurboTax® Offerings Reviews - Page 1124
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Turbo Tax Review The software was relatively easy to use. Don't know why I had to enter $0 for advance child support, since that subject doesn't affect us; possibly a bug.
Date published: 2022-04-17
Rated 2 out of 5 by from Turbotax is very helpful A lady named Barbara was awesome answering my questions and helping me. Very kind and helpful. Later when I was paying though I think I was overcharged but the lady helping me then I really couldn't understand that you can raise the charge after I start? I was so sick and tired and had to finish so I just paid and got done. It was confusing, I paid $132.00 to get a $31.00 return. I used you last year for free but you don't do that anymore. As much as I like your help I will have to change next year. I have very little money coming in, just disability and a small pension. Sorry to leave you.
Date published: 2022-04-17
Rated 5 out of 5 by from Quick & Helpful I had an issue with one small section - so I opted to have TurboTax call me. They called within 5 minutes and they helped me understand what to do in order to move forward with filing correctly. Very easy!
Date published: 2022-04-17
Rated 5 out of 5 by from Excellent as always I work in a couple of states, one that does not have an income tax. I find it all very confusing but TurboTax makes it easy. I've been using it for years now. I could not deal with the Georgia State return. TurboTax gives me confidence in the accuracy of my filings.
Date published: 2022-04-17
Rated 1 out of 5 by from A Nightmare to Install I spent 3 hours trying to get TurboTax to install on a machine. Neither the CD nor the downloaded files would execute - No error message I spent another hour finding that tons of people on the internet had the exact same problem. Several remedies were suggested,. NONE of them worked. Finally, in desperation, I gave up and ttried installing it on a different machine. On THAT one it instantly installed with no problem. What gives? There is NO WAY it should be THIS hard to install!!!!!!
Date published: 2022-04-17
Rated 1 out of 5 by from Turbotax is getting worse every single year A bug in Turbotax prevented me from e-filing because it couldn't tell that 155 was less then 300 in 12b... And the price is higher this year to boot.
Date published: 2022-04-17
Rated 1 out of 5 by from TERRIBLE SERVICE they boast about the service being free and here i am paying an additional 186 to file my taxes, turbo tax is awful and completely misleading
Date published: 2022-04-17
Rated 4 out of 5 by from Turbo Tax makes it easy It is so easy to file this way! I know there are places to do it for a lot less money, but the ease of everything makes it worth it to me.
Date published: 2022-04-17
Rated 5 out of 5 by from easy to use very easy way to fie taxes. if you want a way to maximize your return. this way is the best
Date published: 2022-04-17
Rated 5 out of 5 by from Outstanding We have used turbo tax as long as I can remember, and We keep returning to turbo tax for our tax preparation. Simply, it is the best.
Date published: 2022-04-17
All TurboTax® Offerings Reviews - Page 1124