TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294016 reviews)
Star ratings are from 2022
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Rated 2 out of 5 by from Stop Trying To Get Me To Sign Up For other Service Turbotax worked fairly well for me this year and once I got my W-2s in order I was able to complete everything in about 1 hour for free. However It seems like every year there is some new service that they are trying to get you to sign up for, this year it was whatever that one is that says they will get me my tax return deposit 5 days faster. For some people that may be great, but to have the option for a normal DD like I did last year be behind a semitransparent grey button labeled along the lines of "other options" is just annoying at the least. Please stop trying to make certain buttons difficult to see in order to push products/ services people do not want/ need.
Date published: 2022-03-30
Rated 5 out of 5 by from Turbo Tax is Great Very easy to use and makes the chore of doing taxes much more pleasant.
Date published: 2022-03-30
Rated 4 out of 5 by from First Time user of TurboTax Premier I was very happy with my experience. I called support several times and everyone was helpful. I would suggest a better way to manually enter consolidated brokerage statements. Overall, I liked the interface and the software.
Date published: 2022-03-30
Rated 2 out of 5 by from Due to ANNUAL Issues with IP PIN this application EVERY YEAR you allow 5 digits in the IP PIN field and IT TAKES SEVERAL ATTEMPTS TO FIGURE OUT why YOU DON'T ALLOW THE 6-DIGIT ip pin TO BE ACCEPTED.
Date published: 2022-03-30
Rated 5 out of 5 by from Awesome Great customer service and very responsive. The agent walked me through everything and very quick
Date published: 2022-03-30
Rated 5 out of 5 by from Turbo Tax is my trusted tax app Turbo Tax is easy to use 'step-by-step' method for filing taxes.
Date published: 2022-03-30
Rated 5 out of 5 by from Turbo Tax Review Turbo Tax is slow to boot up. Turbo Tax help section is useful. Turbo Tax has improved over the years. When ready to file it would be helpful to be able to separately choose Federal and State (e.g., Efile or Print File) at the first window so that one does not need to go through the entire process again if filing Efile for one file and Print File for the other.
Date published: 2022-03-30
Rated 4 out of 5 by from It was easier than expected, Got it all done in less time than expected. Thank you for time saver
Date published: 2022-03-30
Rated 5 out of 5 by from Very helpful I got a full service done with Carissa, and not only was she extremely patient, but she also answered every question I asked and was very nice. I would 100% recommend TurboTax to anyone who gets easily overwhelmed with taxes.
Date published: 2022-03-30
Rated 5 out of 5 by from Turbo Texas is awesome I had a good experience with a turboTexas Miss Paulette providing me with service
Date published: 2022-03-30
All TurboTax® Offerings Reviews - Page 11223
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Stop Trying To Get Me To Sign Up For other Service Turbotax worked fairly well for me this year and once I got my W-2s in order I was able to complete everything in about 1 hour for free. However It seems like every year there is some new service that they are trying to get you to sign up for, this year it was whatever that one is that says they will get me my tax return deposit 5 days faster. For some people that may be great, but to have the option for a normal DD like I did last year be behind a semitransparent grey button labeled along the lines of "other options" is just annoying at the least. Please stop trying to make certain buttons difficult to see in order to push products/ services people do not want/ need.
Date published: 2022-03-30
Rated 5 out of 5 by from Turbo Tax is Great Very easy to use and makes the chore of doing taxes much more pleasant.
Date published: 2022-03-30
Rated 4 out of 5 by from First Time user of TurboTax Premier I was very happy with my experience. I called support several times and everyone was helpful. I would suggest a better way to manually enter consolidated brokerage statements. Overall, I liked the interface and the software.
Date published: 2022-03-30
Rated 2 out of 5 by from Due to ANNUAL Issues with IP PIN this application EVERY YEAR you allow 5 digits in the IP PIN field and IT TAKES SEVERAL ATTEMPTS TO FIGURE OUT why YOU DON'T ALLOW THE 6-DIGIT ip pin TO BE ACCEPTED.
Date published: 2022-03-30
Rated 5 out of 5 by from Awesome Great customer service and very responsive. The agent walked me through everything and very quick
Date published: 2022-03-30
Rated 5 out of 5 by from Turbo Tax is my trusted tax app Turbo Tax is easy to use 'step-by-step' method for filing taxes.
Date published: 2022-03-30
Rated 5 out of 5 by from Turbo Tax Review Turbo Tax is slow to boot up. Turbo Tax help section is useful. Turbo Tax has improved over the years. When ready to file it would be helpful to be able to separately choose Federal and State (e.g., Efile or Print File) at the first window so that one does not need to go through the entire process again if filing Efile for one file and Print File for the other.
Date published: 2022-03-30
Rated 4 out of 5 by from It was easier than expected, Got it all done in less time than expected. Thank you for time saver
Date published: 2022-03-30
Rated 5 out of 5 by from Very helpful I got a full service done with Carissa, and not only was she extremely patient, but she also answered every question I asked and was very nice. I would 100% recommend TurboTax to anyone who gets easily overwhelmed with taxes.
Date published: 2022-03-30
Rated 5 out of 5 by from Turbo Texas is awesome I had a good experience with a turboTexas Miss Paulette providing me with service
Date published: 2022-03-30
All TurboTax® Offerings Reviews - Page 11223