TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

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Rated 2 out of 5 by from Turbotax wasn't able to help me I've contacted your customer services live chat and online that they weren't able to help me with the package I select. I ordered the Basic version and got charged for Deluxe one. I was told there is nothing they can do about it.
Date published: 2022-04-18
Rated 5 out of 5 by from Easy All of the Info was helpful and easy to understand.
Date published: 2022-04-18
Rated 4 out of 5 by from Turbo is good This is a great the way you keep taxes year to year
Date published: 2022-04-18
Rated 5 out of 5 by from Scary ... The help boxes are excellent. Learned a few things along the way.
Date published: 2022-04-18
Rated 4 out of 5 by from Turbo Tax still works for me! I have used Turbo Tax for years and if I can do it so can you!
Date published: 2022-04-18
Rated 5 out of 5 by from Turbotax makes filing easier! Best tax filing software there is! I wouldn't use anything else to do my taxes!
Date published: 2022-04-18
Rated 4 out of 5 by from I've been using TurboTax for too many years to rem TurboTax has always been relatively easy and I've never had an issue with filing or refunds. I do wish it was easier to see my history showing taxable income and percentage of tax paid.
Date published: 2022-04-18
Rated 5 out of 5 by from TURBO TAX ARE GREAT PLACE GREAT WORK GREAT WORK NICE SERVICES I LIKE DOING MY TAXES WITH THEM
Date published: 2022-04-18
Rated 1 out of 5 by from Failed customer service A fix was promised on 4/15 (already too close to deadline) for addressing the "Gross Sales Price shouldn't be less than zero" issue for MA state return, but the customer service rep has disappeared leaving everyone hanging. One recommendation was to go and modify the actual data from the financial institutions, which should NOT be an option.
Date published: 2022-04-18
Rated 4 out of 5 by from Medical deductions needs work For the most part I was able to use the Step-by-step without any problems, except for the medical deductions. When I entered my medical deductions I found the following problems: 1. I could not enter itemized or single entries for Medical from Step-by-step. I needed to go to Forms. 2. When I do go to Forms, it did not go to the entry I was working on in Schedule A or the Medical Expenses Worksheet. 3. There is no space between "entered",<the amount entered last year>, and "last" where the amount entered last year for medical expenses is shown. For example it shows "entered$15230.50last year" 4. Entering amounts on the form can be tricky. For example, if I type in a 3, it automatically fills in 3 or 3.00, even though I really want to put 3251 or 3251.26. Getting in contact with a live person for tax help or technical support is extremely difficult.
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 1120
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Turbotax wasn't able to help me I've contacted your customer services live chat and online that they weren't able to help me with the package I select. I ordered the Basic version and got charged for Deluxe one. I was told there is nothing they can do about it.
Date published: 2022-04-18
Rated 5 out of 5 by from Easy All of the Info was helpful and easy to understand.
Date published: 2022-04-18
Rated 4 out of 5 by from Turbo is good This is a great the way you keep taxes year to year
Date published: 2022-04-18
Rated 5 out of 5 by from Scary ... The help boxes are excellent. Learned a few things along the way.
Date published: 2022-04-18
Rated 4 out of 5 by from Turbo Tax still works for me! I have used Turbo Tax for years and if I can do it so can you!
Date published: 2022-04-18
Rated 5 out of 5 by from Turbotax makes filing easier! Best tax filing software there is! I wouldn't use anything else to do my taxes!
Date published: 2022-04-18
Rated 4 out of 5 by from I've been using TurboTax for too many years to rem TurboTax has always been relatively easy and I've never had an issue with filing or refunds. I do wish it was easier to see my history showing taxable income and percentage of tax paid.
Date published: 2022-04-18
Rated 5 out of 5 by from TURBO TAX ARE GREAT PLACE GREAT WORK GREAT WORK NICE SERVICES I LIKE DOING MY TAXES WITH THEM
Date published: 2022-04-18
Rated 1 out of 5 by from Failed customer service A fix was promised on 4/15 (already too close to deadline) for addressing the "Gross Sales Price shouldn't be less than zero" issue for MA state return, but the customer service rep has disappeared leaving everyone hanging. One recommendation was to go and modify the actual data from the financial institutions, which should NOT be an option.
Date published: 2022-04-18
Rated 4 out of 5 by from Medical deductions needs work For the most part I was able to use the Step-by-step without any problems, except for the medical deductions. When I entered my medical deductions I found the following problems: 1. I could not enter itemized or single entries for Medical from Step-by-step. I needed to go to Forms. 2. When I do go to Forms, it did not go to the entry I was working on in Schedule A or the Medical Expenses Worksheet. 3. There is no space between "entered",<the amount entered last year>, and "last" where the amount entered last year for medical expenses is shown. For example it shows "entered$15230.50last year" 4. Entering amounts on the form can be tricky. For example, if I type in a 3, it automatically fills in 3 or 3.00, even though I really want to put 3251 or 3251.26. Getting in contact with a live person for tax help or technical support is extremely difficult.
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 1120