TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
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TurboTaxTurboTax Customer Ratings & Reviews
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Rated 4 out of 5 by from Very convenient and easy to use but expensive I have been using Turbo Tax for 8 years now. I appreciate the fluidity of their platform and the help along the way when needed. Online chat is always accessible and agent are readily available. What made this 4 out of 5 stars was that only with max package you get everything you really need is so expensive, while the basic is suitable, but risky. I will return to using the basic edition and I hope that basic can include a little more since we will have to pay a feee regardless. The alleged "discount" didn't really affect the final price after taxes and fees, max package cost $203. I also was told I was ineligible to use my refund to pay this fee, so this made things really tough for me financially. This left a bad taste in my mouth. Otherwise the agent I asked a plethora of questions was extremely patient and helpful in the online chat. He broke things down and made sure we were understanding each other. The turbo tax agents have always been pleasant.
Date published: 2023-02-21
Rated 5 out of 5 by from ALMOST FUN Three years in a row and Turbo Tax made it simple!
Date published: 2023-02-21
Rated 5 out of 5 by from I recommend Turbo Tax to all my family & friends I have used Turbo Tax for many years, and have felt confident in the step by step questions and instructions to help me complete our taxes. The information along the way is also very beneficial.
Date published: 2023-02-21
Rated 5 out of 5 by from Easy to use with a little assistance got hung up on 1099 info, but great assistance from your assistant
Date published: 2023-02-21
Rated 5 out of 5 by from quick and easy with lots of support along the way easiest way to do my taxes knowing I'm going to get my full refund I deserve.
Date published: 2023-02-21
Rated 5 out of 5 by from great experince easy to use quick process, and supported me through me filing my taxes.
Date published: 2023-02-21
Rated 5 out of 5 by from Turbo Tax has been very helpful... Turbo Tax is fast and reliable. We have been using it for the past 8 years.
Date published: 2023-02-21
Rated 3 out of 5 by from Changes in TurboTax I have been using this program for 20 plus years. This year ya'll threw in an additional $39 fee to receive my refund!!I I a very disappointed and will probably use a different software package in the future.
Date published: 2023-02-21
Rated 2 out of 5 by from TurboTax is good but not perfect. This year businesses are sending out 1099-NEC instead of 1099-MISC. Not a big deal unless you inputted all your data then changed forms from a MISC to a NEC. I did this because I anticipated getting a 1099-MISC but instead got a 1099-NEC. When I changed forms, Turbo Tax lost all my stored data! To make matters worse, TurboTax does not provide accountant support like they have in previous years, unless you pay extra for it. All I wanted to know is if I could simply input my data with a 1099-MISC instead of the NEC so I would not have to start from zero inputting all my expense and previous years depreciation. No one could help me!
Date published: 2023-02-21
Rated 5 out of 5 by from Step-by-step tax prep Very easy to follow software screens. I like the drop-down menus to get further explanations on tax items.
Date published: 2023-02-21
All TurboTax® Offerings Reviews - Page 11173
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Very convenient and easy to use but expensive I have been using Turbo Tax for 8 years now. I appreciate the fluidity of their platform and the help along the way when needed. Online chat is always accessible and agent are readily available. What made this 4 out of 5 stars was that only with max package you get everything you really need is so expensive, while the basic is suitable, but risky. I will return to using the basic edition and I hope that basic can include a little more since we will have to pay a feee regardless. The alleged "discount" didn't really affect the final price after taxes and fees, max package cost $203. I also was told I was ineligible to use my refund to pay this fee, so this made things really tough for me financially. This left a bad taste in my mouth. Otherwise the agent I asked a plethora of questions was extremely patient and helpful in the online chat. He broke things down and made sure we were understanding each other. The turbo tax agents have always been pleasant.
Date published: 2023-02-21
Rated 5 out of 5 by from ALMOST FUN Three years in a row and Turbo Tax made it simple!
Date published: 2023-02-21
Rated 5 out of 5 by from I recommend Turbo Tax to all my family & friends I have used Turbo Tax for many years, and have felt confident in the step by step questions and instructions to help me complete our taxes. The information along the way is also very beneficial.
Date published: 2023-02-21
Rated 5 out of 5 by from Easy to use with a little assistance got hung up on 1099 info, but great assistance from your assistant
Date published: 2023-02-21
Rated 5 out of 5 by from quick and easy with lots of support along the way easiest way to do my taxes knowing I'm going to get my full refund I deserve.
Date published: 2023-02-21
Rated 5 out of 5 by from great experince easy to use quick process, and supported me through me filing my taxes.
Date published: 2023-02-21
Rated 5 out of 5 by from Turbo Tax has been very helpful... Turbo Tax is fast and reliable. We have been using it for the past 8 years.
Date published: 2023-02-21
Rated 3 out of 5 by from Changes in TurboTax I have been using this program for 20 plus years. This year ya'll threw in an additional $39 fee to receive my refund!!I I a very disappointed and will probably use a different software package in the future.
Date published: 2023-02-21
Rated 2 out of 5 by from TurboTax is good but not perfect. This year businesses are sending out 1099-NEC instead of 1099-MISC. Not a big deal unless you inputted all your data then changed forms from a MISC to a NEC. I did this because I anticipated getting a 1099-MISC but instead got a 1099-NEC. When I changed forms, Turbo Tax lost all my stored data! To make matters worse, TurboTax does not provide accountant support like they have in previous years, unless you pay extra for it. All I wanted to know is if I could simply input my data with a 1099-MISC instead of the NEC so I would not have to start from zero inputting all my expense and previous years depreciation. No one could help me!
Date published: 2023-02-21
Rated 5 out of 5 by from Step-by-step tax prep Very easy to follow software screens. I like the drop-down menus to get further explanations on tax items.
Date published: 2023-02-21
All TurboTax® Offerings Reviews - Page 11173