TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
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Rated 2 out of 5 by from Drastic Downturn in User Experience I've used TurboTax for years, and this is--by far--the most frustrating year of doing my taxes through the program. The update/load times were unbelievably slow. When inputting information, the program apparently ran MANY calculations on the back end, and I would spend literal minutes waiting for the program to advance to the next prompt and to update the estimate of my return. The user experience has dramatically declined, and I will seriously consider other vendors next year when doing my taxes.
Date published: 2022-03-20
Rated 3 out of 5 by from Another year of no usability improvements TurboTax churns out the exact same software product year after year with no usability improvements. Pure profit machine with no budget allocated to customer experience advancement. For example, why can't I save my bank account info and driver's license info? Why do I have to re-enter that every year? At least copy what I entered for federal into my state submission. The wizard flows can also be excessively rigid -- if I want to recheck one specific piece of information, don't make me have to go through an entire wizard again just to get to it.
Date published: 2022-03-20
Rated 5 out of 5 by from The Way to Go I have been using TT for a few years now. I was intimidated and unsecure at first. Organize and do it yourself in your space. That's the way to go. Unlimited snacks and beverages!
Date published: 2022-03-20
Rated 3 out of 5 by from payment There was no option for me to put in a code to get my 20% off. The code is 7LG5W8W9TUMR4X
Date published: 2022-03-20
Rated 3 out of 5 by from Needs corrected help area for the software I had issues with screens being blank. their help system is non-existent! took me a week to find how to correct the issue.
Date published: 2022-03-20
Rated 5 out of 5 by from The Turbo Tax staffs are kind and friendly My Turbo Tax Experts made things very easy and very smooth.
Date published: 2022-03-20
Rated 5 out of 5 by from Ethan is awesome! Ethan was really great. He thoroughly explained everything to me. Really great expert. I highly recommend.
Date published: 2022-03-20
Rated 4 out of 5 by from TurboTax 1040 Good! - TurboTax Business Bad! TurboTax 1040 worked fine as usual. TurboTax Business did not work well and many phone calls did not solve the problem.
Date published: 2022-03-20
Rated 5 out of 5 by from Long time Turbo Tax User Step by step makes it easy to use if you are not sure otherwise you can select forms method of entering your info.
Date published: 2022-03-20
Rated 5 out of 5 by from Turbo Tax is Awesome Turbo Tax experts was Awesome. Engaged with Elizabeth and Sarah turbo tax Experts, and they are helping me to do my taxes.
Date published: 2022-03-20
All TurboTax® Offerings Reviews - Page 11171
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Drastic Downturn in User Experience I've used TurboTax for years, and this is--by far--the most frustrating year of doing my taxes through the program. The update/load times were unbelievably slow. When inputting information, the program apparently ran MANY calculations on the back end, and I would spend literal minutes waiting for the program to advance to the next prompt and to update the estimate of my return. The user experience has dramatically declined, and I will seriously consider other vendors next year when doing my taxes.
Date published: 2022-03-20
Rated 3 out of 5 by from Another year of no usability improvements TurboTax churns out the exact same software product year after year with no usability improvements. Pure profit machine with no budget allocated to customer experience advancement. For example, why can't I save my bank account info and driver's license info? Why do I have to re-enter that every year? At least copy what I entered for federal into my state submission. The wizard flows can also be excessively rigid -- if I want to recheck one specific piece of information, don't make me have to go through an entire wizard again just to get to it.
Date published: 2022-03-20
Rated 5 out of 5 by from The Way to Go I have been using TT for a few years now. I was intimidated and unsecure at first. Organize and do it yourself in your space. That's the way to go. Unlimited snacks and beverages!
Date published: 2022-03-20
Rated 3 out of 5 by from payment There was no option for me to put in a code to get my 20% off. The code is 7LG5W8W9TUMR4X
Date published: 2022-03-20
Rated 3 out of 5 by from Needs corrected help area for the software I had issues with screens being blank. their help system is non-existent! took me a week to find how to correct the issue.
Date published: 2022-03-20
Rated 5 out of 5 by from The Turbo Tax staffs are kind and friendly My Turbo Tax Experts made things very easy and very smooth.
Date published: 2022-03-20
Rated 5 out of 5 by from Ethan is awesome! Ethan was really great. He thoroughly explained everything to me. Really great expert. I highly recommend.
Date published: 2022-03-20
Rated 4 out of 5 by from TurboTax 1040 Good! - TurboTax Business Bad! TurboTax 1040 worked fine as usual. TurboTax Business did not work well and many phone calls did not solve the problem.
Date published: 2022-03-20
Rated 5 out of 5 by from Long time Turbo Tax User Step by step makes it easy to use if you are not sure otherwise you can select forms method of entering your info.
Date published: 2022-03-20
Rated 5 out of 5 by from Turbo Tax is Awesome Turbo Tax experts was Awesome. Engaged with Elizabeth and Sarah turbo tax Experts, and they are helping me to do my taxes.
Date published: 2022-03-20
All TurboTax® Offerings Reviews - Page 11171