TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

TurboTaxTurboTax Customer Ratings & Reviews
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Own a business
Student
Rated 2 out of 5 by from Buggy and worse than before This year's turbotax was buggy and frustrating to use. It kept prompting me to review fields in forms that I had already auto-imported using TurboTax'x own auto-import feature. Fields that were meant to be left empty had irritating orange tooltips around them that wouldn't go away unless you hit a tiny "X" on them. This was super confusing. The worst part was at the review step - TurboTax made me completely refill out my W2 for some reason, and after wasting time doing this, I discovered that it had doubled my W2s from the same employer! So rediculous. It also made me enter information from my 2019 state tax return manually - which makes no sense because I've been doing my taxes on TurboTax for years and it already has my information! Y'all need to step up your product game here - after this year's experience I'm keen to explore other options next year.
Date published: 2021-02-26
Rated 5 out of 5 by from It's a great service. So easy... It's a great and easy service. A child could do this.
Date published: 2021-02-26
Rated 5 out of 5 by from Makes Tax Returns Easy Appreciate plain language interpretations of complicated tax regulatuins. Thank you Turbotax!!
Date published: 2021-02-26
Rated 5 out of 5 by from awesome program Great experience easy to understand program and use. Thanks
Date published: 2021-02-26
Rated 4 out of 5 by from Easy as pie Simple as 123 Im not as smart as most people wnen it com3s to the internet and all its glory But Turbo Tax you rock
Date published: 2021-02-26
Rated 5 out of 5 by from good awesome,awesome,awesome,awesome,awesome,awesome,awesome
Date published: 2021-02-26
Rated 5 out of 5 by from So Easy to use Had no issues with both state and federal, Love the free help in answering a question I had and it was from a real person not a computer, all for FREE. I will be using Turbo Tax every year to file!!!
Date published: 2021-02-26
Rated 5 out of 5 by from TurboTax was extremely easy to use It was easy to use, was walked through any confusions, computer double-checked for errors and felt extremely responsive.
Date published: 2021-02-26
Rated 5 out of 5 by from Great Service! Very easy to use and forgiving! I had and internet malfunction due to inclement weather during my data input but all my data was saved when I returned. Awesome!
Date published: 2021-02-26
Rated 5 out of 5 by from Turbo Tax is Great!!!! I've used Turbo-tax for seven years and have always enjoyed the experience.
Date published: 2021-02-26
All TurboTax® Offerings Reviews - Page 11171
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from Buggy and worse than before This year's turbotax was buggy and frustrating to use. It kept prompting me to review fields in forms that I had already auto-imported using TurboTax'x own auto-import feature. Fields that were meant to be left empty had irritating orange tooltips around them that wouldn't go away unless you hit a tiny "X" on them. This was super confusing. The worst part was at the review step - TurboTax made me completely refill out my W2 for some reason, and after wasting time doing this, I discovered that it had doubled my W2s from the same employer! So rediculous. It also made me enter information from my 2019 state tax return manually - which makes no sense because I've been doing my taxes on TurboTax for years and it already has my information! Y'all need to step up your product game here - after this year's experience I'm keen to explore other options next year.
Date published: 2021-02-26
Rated 5 out of 5 by from It's a great service. So easy... It's a great and easy service. A child could do this.
Date published: 2021-02-26
Rated 5 out of 5 by from Makes Tax Returns Easy Appreciate plain language interpretations of complicated tax regulatuins. Thank you Turbotax!!
Date published: 2021-02-26
Rated 5 out of 5 by from awesome program Great experience easy to understand program and use. Thanks
Date published: 2021-02-26
Rated 4 out of 5 by from Easy as pie Simple as 123 Im not as smart as most people wnen it com3s to the internet and all its glory But Turbo Tax you rock
Date published: 2021-02-26
Rated 5 out of 5 by from good awesome,awesome,awesome,awesome,awesome,awesome,awesome
Date published: 2021-02-26
Rated 5 out of 5 by from So Easy to use Had no issues with both state and federal, Love the free help in answering a question I had and it was from a real person not a computer, all for FREE. I will be using Turbo Tax every year to file!!!
Date published: 2021-02-26
Rated 5 out of 5 by from TurboTax was extremely easy to use It was easy to use, was walked through any confusions, computer double-checked for errors and felt extremely responsive.
Date published: 2021-02-26
Rated 5 out of 5 by from Great Service! Very easy to use and forgiving! I had and internet malfunction due to inclement weather during my data input but all my data was saved when I returned. Awesome!
Date published: 2021-02-26
Rated 5 out of 5 by from Turbo Tax is Great!!!! I've used Turbo-tax for seven years and have always enjoyed the experience.
Date published: 2021-02-26
All TurboTax® Offerings Reviews - Page 11171