TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 4 out of 5 by from A great product overall but no customer service! I have used Turbotax successfully for many years and would not use any other product for taxes: however, I had some frustrating problems with Turbotax that cost me time. The system would not update the $300 charity provision when choosing the standard deduction. Had to go online and read ideas from other users to get this to work as it was impossible to reach Turbotax support either on the phone (computer could not understand my email verbally) or online (prevented me from getting to a live person). What's up with customer service???? A second problem occurred when I tried to email my federal and state tax returns. I finally figured out I needed to run an update after spending an hour reading about how to correct this problem. I still love the product and will use it again, but PLEASE bring back your customer service help as you have made it impossible to reach a live service agent online or on the phone when the problems are the result of Turbotax errors.
Date published: 2021-04-01
Rated 5 out of 5 by from TurboTax is useful Handy, useful do it by yourself software. Helpful, friendly, flexible live experts. It could even be better if display most recent updates of IRS rules, where applicable, and as specific things to fix as possible for "Need Reviews" items.
Date published: 2021-04-01
Rated 5 out of 5 by from Super easy and convenient! I like doing things myself and Turbo Tax helped with that.
Date published: 2021-04-01
Rated 5 out of 5 by from love it! Used for many, many years. Can't do without! Thanks.
Date published: 2021-04-01
Rated 5 out of 5 by from Great!!! I loved that it transported everything for me, just had to answer a few questions and it did everything for me.
Date published: 2021-04-01
Rated 5 out of 5 by from Turbo tax is awesome The best thing ever, really easy to follow steps. I was able to do my own taxes, and it was free.
Date published: 2021-04-01
Rated 4 out of 5 by from Turbo Tax is a Great Tool I've been using Turbo Tax for years, from time to time when they change things its difficult to figure out where the entry should be when Its not the same as the previous year.
Date published: 2021-04-01
Rated 5 out of 5 by from TurboTax is what my doctor ordered ! Very easy to use. Strait forward. Secure. Fast delivery.
Date published: 2021-04-01
Rated 5 out of 5 by from Easy I'm a college student and it was easy to file my own taxes.
Date published: 2021-04-01
Rated 5 out of 5 by from Without Turbo Tax, I'd be lost! Turbo Tax Online Free Edition is wonderful. I am guided through each section on both federal and state levels, there are frequent explanations for everything needed on the forms, and I'll continue utilizing their services for years to come. Thank you, Turbo Tax!!
Date published: 2021-04-01
All TurboTax® Offerings Reviews - Page 1118
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from A great product overall but no customer service! I have used Turbotax successfully for many years and would not use any other product for taxes: however, I had some frustrating problems with Turbotax that cost me time. The system would not update the $300 charity provision when choosing the standard deduction. Had to go online and read ideas from other users to get this to work as it was impossible to reach Turbotax support either on the phone (computer could not understand my email verbally) or online (prevented me from getting to a live person). What's up with customer service???? A second problem occurred when I tried to email my federal and state tax returns. I finally figured out I needed to run an update after spending an hour reading about how to correct this problem. I still love the product and will use it again, but PLEASE bring back your customer service help as you have made it impossible to reach a live service agent online or on the phone when the problems are the result of Turbotax errors.
Date published: 2021-04-01
Rated 5 out of 5 by from TurboTax is useful Handy, useful do it by yourself software. Helpful, friendly, flexible live experts. It could even be better if display most recent updates of IRS rules, where applicable, and as specific things to fix as possible for "Need Reviews" items.
Date published: 2021-04-01
Rated 5 out of 5 by from Super easy and convenient! I like doing things myself and Turbo Tax helped with that.
Date published: 2021-04-01
Rated 5 out of 5 by from love it! Used for many, many years. Can't do without! Thanks.
Date published: 2021-04-01
Rated 5 out of 5 by from Great!!! I loved that it transported everything for me, just had to answer a few questions and it did everything for me.
Date published: 2021-04-01
Rated 5 out of 5 by from Turbo tax is awesome The best thing ever, really easy to follow steps. I was able to do my own taxes, and it was free.
Date published: 2021-04-01
Rated 4 out of 5 by from Turbo Tax is a Great Tool I've been using Turbo Tax for years, from time to time when they change things its difficult to figure out where the entry should be when Its not the same as the previous year.
Date published: 2021-04-01
Rated 5 out of 5 by from TurboTax is what my doctor ordered ! Very easy to use. Strait forward. Secure. Fast delivery.
Date published: 2021-04-01
Rated 5 out of 5 by from Easy I'm a college student and it was easy to file my own taxes.
Date published: 2021-04-01
Rated 5 out of 5 by from Without Turbo Tax, I'd be lost! Turbo Tax Online Free Edition is wonderful. I am guided through each section on both federal and state levels, there are frequent explanations for everything needed on the forms, and I'll continue utilizing their services for years to come. Thank you, Turbo Tax!!
Date published: 2021-04-01
All TurboTax® Offerings Reviews - Page 1118