TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 4 out of 5 by from its Great , easy to do step by step Easy to use, except "help" pretty much isn't help full and you cant actually get real-life help either. You are on your own
Date published: 2021-02-26
Rated 5 out of 5 by from Awesome It was easy to complete and they asked all the right questions
Date published: 2021-02-26
Rated 5 out of 5 by from Turbo Tax is excellent I got live help from the experts which was very helpful.
Date published: 2021-02-26
Rated 5 out of 5 by from turbotax was great they were very helpful with the questions that i had
Date published: 2021-02-26
Rated 5 out of 5 by from great to work with i had some issues with crediting of estimates but turbo tax advisors walked me thru it both efficiently and courteously
Date published: 2021-02-26
Rated 5 out of 5 by from AWESOME GREAT EASY AND SIMPLE HOPE I DID IT CORRECTLY GREAT SERVICES WILL DO IT AGAIN
Date published: 2021-02-26
Rated 4 out of 5 by from works well There were some unclear spots but overall it went pretty smooth
Date published: 2021-02-26
Rated 5 out of 5 by from Easy process for filing taxes For the past few years, I have been using Turbo and it is always smooth process.
Date published: 2021-02-26
Rated 5 out of 5 by from Awesome good experience it was easy and I was sattisfied with the results
Date published: 2021-02-26
Rated 4 out of 5 by from Had problems with Turbo Tax this year. I ran into problems with Turbo Tax this year. I made calls to speak with a specialist on two different occasions. The specialists were great. Between the two of us we found workarounds however they did not rectify the situations. There were glitches in the software that the specialists hadn't seen before. In the case of Pennsylvania state taxes I will need to manually complete the 2020 form(s). Turbo Tax keeps pulling in my short term investment capital gains and treating them as income. We live in Illinois but my wife had $4,000+ of wages earned in Pennsylvania. Turbo Tax calculated that we owed PA state taxes on the capital gains, and then treated the PA state tax as a credit against my Illinois state taxes. This was incorrect. The other issue I had involved Charitable Donations. The software would not accept the Charity Names I entered. It kept blanking out the field and then stating that Charity Name was a required field. The specialist I worked with (Cheryn) was great and found another path to go into Donations. Going in the "back way" worked but didn't fix the problem encountered going in the preferred way.
Date published: 2021-02-26
All TurboTax® Offerings Reviews - Page 11163
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from its Great , easy to do step by step Easy to use, except "help" pretty much isn't help full and you cant actually get real-life help either. You are on your own
Date published: 2021-02-26
Rated 5 out of 5 by from Awesome It was easy to complete and they asked all the right questions
Date published: 2021-02-26
Rated 5 out of 5 by from Turbo Tax is excellent I got live help from the experts which was very helpful.
Date published: 2021-02-26
Rated 5 out of 5 by from turbotax was great they were very helpful with the questions that i had
Date published: 2021-02-26
Rated 5 out of 5 by from great to work with i had some issues with crediting of estimates but turbo tax advisors walked me thru it both efficiently and courteously
Date published: 2021-02-26
Rated 5 out of 5 by from AWESOME GREAT EASY AND SIMPLE HOPE I DID IT CORRECTLY GREAT SERVICES WILL DO IT AGAIN
Date published: 2021-02-26
Rated 4 out of 5 by from works well There were some unclear spots but overall it went pretty smooth
Date published: 2021-02-26
Rated 5 out of 5 by from Easy process for filing taxes For the past few years, I have been using Turbo and it is always smooth process.
Date published: 2021-02-26
Rated 5 out of 5 by from Awesome good experience it was easy and I was sattisfied with the results
Date published: 2021-02-26
Rated 4 out of 5 by from Had problems with Turbo Tax this year. I ran into problems with Turbo Tax this year. I made calls to speak with a specialist on two different occasions. The specialists were great. Between the two of us we found workarounds however they did not rectify the situations. There were glitches in the software that the specialists hadn't seen before. In the case of Pennsylvania state taxes I will need to manually complete the 2020 form(s). Turbo Tax keeps pulling in my short term investment capital gains and treating them as income. We live in Illinois but my wife had $4,000+ of wages earned in Pennsylvania. Turbo Tax calculated that we owed PA state taxes on the capital gains, and then treated the PA state tax as a credit against my Illinois state taxes. This was incorrect. The other issue I had involved Charitable Donations. The software would not accept the Charity Names I entered. It kept blanking out the field and then stating that Charity Name was a required field. The specialist I worked with (Cheryn) was great and found another path to go into Donations. Going in the "back way" worked but didn't fix the problem encountered going in the preferred way.
Date published: 2021-02-26
All TurboTax® Offerings Reviews - Page 11163