TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281604 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Awesome TurboTax Very easy to read and understand... easy to file, Thanks
Date published: 2021-02-27
Rated 2 out of 5 by from Turbo Tax Everything was overall pretty easy I think its a little crazy that I am being charged to pay with my own federal money.
Date published: 2021-02-27
Rated 5 out of 5 by from TurboTax is awesome I just want to say thank you for TurboTax for helping me do my taxes thank you again
Date published: 2021-02-27
Rated 5 out of 5 by from TurboTax is great TurboTax was great this is my second year using them I think I'm going to use them next year as well thank you so much for making it very easy thank you
Date published: 2021-02-27
Rated 5 out of 5 by from Love TurboTax Love that TurboTax was so easy. I had no idea how my Social Security benefits would be taxed.
Date published: 2021-02-27
Rated 5 out of 5 by from Point and click easy Smooth and easy to use. Would use it again next year.
Date published: 2021-02-27
Rated 5 out of 5 by from TurboTax is great I have always found it easy to use turbo tax to file
Date published: 2021-02-27
Rated 3 out of 5 by from Too many repeats Overall the product is good. However, I had trouble at the end when filing. It kept sending me back for reviews, even though things were OKAY.
Date published: 2021-02-27
Rated 3 out of 5 by from Error Details are not understandable/confusing - I entered 1099-NEC for my spouse. Was told I couldn't enter for my spouse, even though this is who the form was for. - Entered 1099-NEC. Error message at end of tax filing indicated that there were multiple links - one to Schedule C, or to form 89xx, or to schedule F... and that I needed to remove one of the links. I didn't add these links, the software did, and since I did not add them, I had no idea how to remove them. HELP for this section was of no use, only provided generic information. - This window has a drag-corner to enlarge this window. Doesn't work. Frustrating to have to try and enter information in a review window when only a couple lines of my comments can be read. - Income screen - after all information was entered, there's a double pane on the input section...one with an Add/Edit button, which I tried clicking and went absolutely nowhere, and a pane below which contained the input information and I could make changes there. VERY CONFUSING. - Multiple screen interrupting the process to try to get me to enhance the level of TurboTax that I'm working with. I get it... this is a 'for profit' business, but please, stop nickle and diming at every opportunity. A simple command button on the top indicating to 'Select the product' is enough. If I want to upgrade, LET ME initiate it.
Date published: 2021-02-27
Rated 2 out of 5 by from turbotax free(?) online Have been a satisfied customer of Turbotax for many years. Felt this year that I was forced to upgrade to a pay version because of something very simple. This may have been an employers change of coding on a W2, but it still felt forced. This should have been a simple redo just like last year.
Date published: 2021-02-27
All TurboTax® Offerings Reviews - Page 11159
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Awesome TurboTax Very easy to read and understand... easy to file, Thanks
Date published: 2021-02-27
Rated 2 out of 5 by from Turbo Tax Everything was overall pretty easy I think its a little crazy that I am being charged to pay with my own federal money.
Date published: 2021-02-27
Rated 5 out of 5 by from TurboTax is awesome I just want to say thank you for TurboTax for helping me do my taxes thank you again
Date published: 2021-02-27
Rated 5 out of 5 by from TurboTax is great TurboTax was great this is my second year using them I think I'm going to use them next year as well thank you so much for making it very easy thank you
Date published: 2021-02-27
Rated 5 out of 5 by from Love TurboTax Love that TurboTax was so easy. I had no idea how my Social Security benefits would be taxed.
Date published: 2021-02-27
Rated 5 out of 5 by from Point and click easy Smooth and easy to use. Would use it again next year.
Date published: 2021-02-27
Rated 5 out of 5 by from TurboTax is great I have always found it easy to use turbo tax to file
Date published: 2021-02-27
Rated 3 out of 5 by from Too many repeats Overall the product is good. However, I had trouble at the end when filing. It kept sending me back for reviews, even though things were OKAY.
Date published: 2021-02-27
Rated 3 out of 5 by from Error Details are not understandable/confusing - I entered 1099-NEC for my spouse. Was told I couldn't enter for my spouse, even though this is who the form was for. - Entered 1099-NEC. Error message at end of tax filing indicated that there were multiple links - one to Schedule C, or to form 89xx, or to schedule F... and that I needed to remove one of the links. I didn't add these links, the software did, and since I did not add them, I had no idea how to remove them. HELP for this section was of no use, only provided generic information. - This window has a drag-corner to enlarge this window. Doesn't work. Frustrating to have to try and enter information in a review window when only a couple lines of my comments can be read. - Income screen - after all information was entered, there's a double pane on the input section...one with an Add/Edit button, which I tried clicking and went absolutely nowhere, and a pane below which contained the input information and I could make changes there. VERY CONFUSING. - Multiple screen interrupting the process to try to get me to enhance the level of TurboTax that I'm working with. I get it... this is a 'for profit' business, but please, stop nickle and diming at every opportunity. A simple command button on the top indicating to 'Select the product' is enough. If I want to upgrade, LET ME initiate it.
Date published: 2021-02-27
Rated 2 out of 5 by from turbotax free(?) online Have been a satisfied customer of Turbotax for many years. Felt this year that I was forced to upgrade to a pay version because of something very simple. This may have been an employers change of coding on a W2, but it still felt forced. This should have been a simple redo just like last year.
Date published: 2021-02-27
All TurboTax® Offerings Reviews - Page 11159