TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281619 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Easy Easy and fast! Good for college students and really self-explanatory. I loved that there is an option to request help.
Date published: 2021-02-27
Rated 1 out of 5 by from Dont buy the disk software from a store. If youre doing your taxes dont buy the disk from a store. It is super complicated we had nothing but problems, it was very slow, and on top of the money you already paid for it they charge you 20-40 more dollars at the end to "E-File". You're 100% better off doing it online completely. I have to give credit where it is due, the 2 reps we talked to on the phone were probably some of the best customer service reps I have ever dealt with! They helped/walked us through the process step by step and patiently stayed on the phone until the problems were fixed.
Date published: 2021-02-27
Rated 4 out of 5 by from Great...til you see the charges at the end Awesome, great service until you go to the end expecting to pay the $40. Add this fee, then this fee, then this one. Be more transparent with your fees upfront.
Date published: 2021-02-27
Rated 5 out of 5 by from Great Work! Easy to use not too pushy on the upsell got me all my taxes back and helped me get my tax return information from 2018 and 2019 will be using this for a late file on those years in a few weeks thank you for the awesome help you guys really proud of you!!!
Date published: 2021-02-27
Rated 5 out of 5 by from Turbo tax, Angel was a tremendous help. Angel helped explain the answer all the questions that I had especially filing the 1099-R form, which I never had to file before.
Date published: 2021-02-27
Rated 5 out of 5 by from easy, quick Super easy, user friendly. I like the prompts and questions it asked to get the best result.
Date published: 2021-02-27
Rated 1 out of 5 by from Charged for deluxe for job change? In early 2020 I decided to switch to a different workplace and had to take my 401k out. I had to file a 1099-r which is a “Deluxe” feature from TurboTax that charges $40.
Date published: 2021-02-27
Rated 5 out of 5 by from COOL was easy to do my taxes and free with turbo tax, thank you.
Date published: 2021-02-27
Rated 4 out of 5 by from TurboTax is soo easy! The whole process is so easy. I have never done my own taxes before and this was the best experience! I never thought it would be this easy. Thanks turbotax!
Date published: 2021-02-27
Rated 5 out of 5 by from Easy simple to follow and get it done! Its really easy to use! If you ever get stuck they have experts waiting to help and its always on point on getting you the information you need to keep going until the end!
Date published: 2021-02-27
All TurboTax® Offerings Reviews - Page 11157
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Easy Easy and fast! Good for college students and really self-explanatory. I loved that there is an option to request help.
Date published: 2021-02-27
Rated 1 out of 5 by from Dont buy the disk software from a store. If youre doing your taxes dont buy the disk from a store. It is super complicated we had nothing but problems, it was very slow, and on top of the money you already paid for it they charge you 20-40 more dollars at the end to "E-File". You're 100% better off doing it online completely. I have to give credit where it is due, the 2 reps we talked to on the phone were probably some of the best customer service reps I have ever dealt with! They helped/walked us through the process step by step and patiently stayed on the phone until the problems were fixed.
Date published: 2021-02-27
Rated 4 out of 5 by from Great...til you see the charges at the end Awesome, great service until you go to the end expecting to pay the $40. Add this fee, then this fee, then this one. Be more transparent with your fees upfront.
Date published: 2021-02-27
Rated 5 out of 5 by from Great Work! Easy to use not too pushy on the upsell got me all my taxes back and helped me get my tax return information from 2018 and 2019 will be using this for a late file on those years in a few weeks thank you for the awesome help you guys really proud of you!!!
Date published: 2021-02-27
Rated 5 out of 5 by from Turbo tax, Angel was a tremendous help. Angel helped explain the answer all the questions that I had especially filing the 1099-R form, which I never had to file before.
Date published: 2021-02-27
Rated 5 out of 5 by from easy, quick Super easy, user friendly. I like the prompts and questions it asked to get the best result.
Date published: 2021-02-27
Rated 1 out of 5 by from Charged for deluxe for job change? In early 2020 I decided to switch to a different workplace and had to take my 401k out. I had to file a 1099-r which is a “Deluxe” feature from TurboTax that charges $40.
Date published: 2021-02-27
Rated 5 out of 5 by from COOL was easy to do my taxes and free with turbo tax, thank you.
Date published: 2021-02-27
Rated 4 out of 5 by from TurboTax is soo easy! The whole process is so easy. I have never done my own taxes before and this was the best experience! I never thought it would be this easy. Thanks turbotax!
Date published: 2021-02-27
Rated 5 out of 5 by from Easy simple to follow and get it done! Its really easy to use! If you ever get stuck they have experts waiting to help and its always on point on getting you the information you need to keep going until the end!
Date published: 2021-02-27
All TurboTax® Offerings Reviews - Page 11157