TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 1 out of 5 by from Turbotax is losing every year. This is it for me. I have been coming to this site for years. I once enjoyed the cheap fees and how easy it was to use. I also enjoyed the fact that I felt that if I filed with TT they would make sure I actually got my full refund. Not only did they not ensure I had a full refund (I had to research myself to find out I wasnt getting this, the info I provided should have told them this) they charged me an extra 40 dollars to file a separate out of state tax sheet AND 40 dollars just to pay their fee. This is getting ridiculous. I most likely wont be coming back.
Date published: 2021-02-18
Rated 2 out of 5 by from Great service but There is way to undo mistakes. Enjoyed using the service was easy to use. I got through all the steps and was still waiting on my 1099 forms to come in but I had assumed that I could start entering my other information then wait to fill out the rest later. A screen prompted me to pay so I paid for the service and then logged out. 2 Weeks later I log back in to enter my 1099s and it's saying that I had completely filed my taxes and that I had printed them back 2 weeks ago. So I called customer service (the lady was super nice and helpful) but she did not have enough power to just let me go back into the return I had started to enter my 1099s. This is odd to me because I was not under the impression that I was entirely finishing my taxes and that I could back in later to edit them when I had the forms. So now I have to wait until the 26th to do some amendment form when I didn't even file them in the first place. For a system that is supposed to be user-friendly, this is very not user-friendly. It should be stated somewhere that once you pay you will not be able to go back in and edit them or something.
Date published: 2021-02-18
Rated 5 out of 5 by from SUPER EASY TO USE TurboTax is user friendly and makes you feel at ease that everything was done properly to maximize refund.
Date published: 2021-02-18
Rated 5 out of 5 by from Turbotax is great I have used Turbotax for like 8 years now and Its has always been easy and simple to use I love the service!!!!!
Date published: 2021-02-18
Rated 5 out of 5 by from So easy to use! TurboTax is quick and easy to use. It also makes it really easy for me to understand some of the tax-related language that might otherwise be hard to follow along with.
Date published: 2021-02-18
Rated 2 out of 5 by from Box 14 in NJ is a PROBLEM EVERY YEAR. When I was ready to file and after I paid the filing fee, AND after I have been told there were no mistakes found, I hit TRANSMIT and then I got a message that there was something needed to be reviewed that they didn't know before they would need. Program should have known this before I paid filing fee and before I hit Transmit!
Date published: 2021-02-18
Rated 5 out of 5 by from Turbotax is a breeze Turbotax helps me get the most out of my returns and it makes filing so easy.
Date published: 2021-02-18
Rated 2 out of 5 by from Charged me TWICE to file my taxes!!!! The system kept telling me there was an error in my taxes! I had to delete my state and do it again!!! Charged me the $40 TWICE!
Date published: 2021-02-18
Rated 5 out of 5 by from Ease and Simplicity I was nervous to do my taxes myself, but the program is intuitive and easy to follow along! My dad is a CPA, do not tell him I used a company that is easy to use and faster than him. SHHHHH
Date published: 2021-02-18
Rated 5 out of 5 by from love TurboTax It is so easy. I have used it for several years and will continue to do so!
Date published: 2021-02-18
All TurboTax® Offerings Reviews - Page 11156
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from Turbotax is losing every year. This is it for me. I have been coming to this site for years. I once enjoyed the cheap fees and how easy it was to use. I also enjoyed the fact that I felt that if I filed with TT they would make sure I actually got my full refund. Not only did they not ensure I had a full refund (I had to research myself to find out I wasnt getting this, the info I provided should have told them this) they charged me an extra 40 dollars to file a separate out of state tax sheet AND 40 dollars just to pay their fee. This is getting ridiculous. I most likely wont be coming back.
Date published: 2021-02-18
Rated 2 out of 5 by from Great service but There is way to undo mistakes. Enjoyed using the service was easy to use. I got through all the steps and was still waiting on my 1099 forms to come in but I had assumed that I could start entering my other information then wait to fill out the rest later. A screen prompted me to pay so I paid for the service and then logged out. 2 Weeks later I log back in to enter my 1099s and it's saying that I had completely filed my taxes and that I had printed them back 2 weeks ago. So I called customer service (the lady was super nice and helpful) but she did not have enough power to just let me go back into the return I had started to enter my 1099s. This is odd to me because I was not under the impression that I was entirely finishing my taxes and that I could back in later to edit them when I had the forms. So now I have to wait until the 26th to do some amendment form when I didn't even file them in the first place. For a system that is supposed to be user-friendly, this is very not user-friendly. It should be stated somewhere that once you pay you will not be able to go back in and edit them or something.
Date published: 2021-02-18
Rated 5 out of 5 by from SUPER EASY TO USE TurboTax is user friendly and makes you feel at ease that everything was done properly to maximize refund.
Date published: 2021-02-18
Rated 5 out of 5 by from Turbotax is great I have used Turbotax for like 8 years now and Its has always been easy and simple to use I love the service!!!!!
Date published: 2021-02-18
Rated 5 out of 5 by from So easy to use! TurboTax is quick and easy to use. It also makes it really easy for me to understand some of the tax-related language that might otherwise be hard to follow along with.
Date published: 2021-02-18
Rated 2 out of 5 by from Box 14 in NJ is a PROBLEM EVERY YEAR. When I was ready to file and after I paid the filing fee, AND after I have been told there were no mistakes found, I hit TRANSMIT and then I got a message that there was something needed to be reviewed that they didn't know before they would need. Program should have known this before I paid filing fee and before I hit Transmit!
Date published: 2021-02-18
Rated 5 out of 5 by from Turbotax is a breeze Turbotax helps me get the most out of my returns and it makes filing so easy.
Date published: 2021-02-18
Rated 2 out of 5 by from Charged me TWICE to file my taxes!!!! The system kept telling me there was an error in my taxes! I had to delete my state and do it again!!! Charged me the $40 TWICE!
Date published: 2021-02-18
Rated 5 out of 5 by from Ease and Simplicity I was nervous to do my taxes myself, but the program is intuitive and easy to follow along! My dad is a CPA, do not tell him I used a company that is easy to use and faster than him. SHHHHH
Date published: 2021-02-18
Rated 5 out of 5 by from love TurboTax It is so easy. I have used it for several years and will continue to do so!
Date published: 2021-02-18
All TurboTax® Offerings Reviews - Page 11156