TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281626 reviews)
Star ratings are from 2021
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Rated 2 out of 5 by from seems dated No one to help or chat with. Feels outdated in execution.
Date published: 2021-02-27
Rated 5 out of 5 by from Very good site. Very easy to use. They make it very easy. Was simple to use.
Date published: 2021-02-27
Rated 5 out of 5 by from What an excellent service This was an easy way to file taxes. I especially appreciated that each time I had to sign in again I was able to go right back to where I was. I filed on a smartphone so I had to leave a few times to find information. I used the free app but if I had any questions I would certainly pay for assistance.
Date published: 2021-02-27
Rated 5 out of 5 by from Easiest thing I've done in 2020 Well, it's been a difficult year. With just a few types and clicks 2020 is done and done. Turbo Tax is so easy I could have had my 3rd grader do it. Thank you for making one thing about 2020 easy
Date published: 2021-02-27
Rated 1 out of 5 by from Roadblock after roadblock This is my second year using turbotax for business and personal. Personal, is a stellar A+ product. The Business end of things are horrible! Both years I spent hours and hours trying to figure out one issue or error when there is no error after another. There is so little support for the business desktop, it took awhile for me to find any support number. I diligently went through the community message boards looking for a resolution to only see that it was not resolved. It wouldn't let me e- file and kept looping back to the "we need one more check" and flagging things that it considered incorrect like my company name etc. Support was at a loss but it wasn't their fault and they tried everything they could and I have no complaints whatsoever about their service. I decided to try e filing the federal alone and it worked. But it still gave me issues with the state return. I had to print and mail it. ALSO, I first downloaded the Home & Business product, just to realize that I couldn't use it as an s corp and was out $80. Turbotax, get your stuff together on the business end or don't even bother putting the product out. You also need to same support and infrastructure as your personal tax products. I would throw my money at you, if you also had the option for a tax expert to do your business taxes for you, like you do on the personal. Let your own CPA's deal with your buggy program and age them 5 years with the stress involved. If I could, I would invoice you for the cost of my lost time, no refund for the wrong program, and emotional distress due to being enraged for so long of my day.
Date published: 2021-02-27
Rated 5 out of 5 by from Love Turbo Tax My family has been using Turbo Tax for 30 years and have never had a single problem with it. I highly recommend it for anyone who wants to be in control of their own taxes. I think even the best CPA's use it! Costs way less than hiring someone!
Date published: 2021-02-27
Rated 5 out of 5 by from Turbo Tax ws great! I had a great experience with Turbo Tax. The ease of completing my taxes was very easy. And the best part was being able to complete it as I had the time, instead of during one setting.
Date published: 2021-02-27
Rated 5 out of 5 by from Turbo Tax is quick and efficient Website works in a good flow once you have all your information and forms.
Date published: 2021-02-27
Rated 5 out of 5 by from Turbo Tax is awesome!! I have been using Turbo Tax for three years now and I love it! Super easy and affordable. I have never experience any hiccups or audits.
Date published: 2021-02-27
Rated 5 out of 5 by from Recommend TurboTax to everyone! Two thumbs up, live chat with Stephanie! Very helpful and best customer service ever! Highly recommend your services!!!
Date published: 2021-02-27
All TurboTax® Offerings Reviews - Page 11143
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from seems dated No one to help or chat with. Feels outdated in execution.
Date published: 2021-02-27
Rated 5 out of 5 by from Very good site. Very easy to use. They make it very easy. Was simple to use.
Date published: 2021-02-27
Rated 5 out of 5 by from What an excellent service This was an easy way to file taxes. I especially appreciated that each time I had to sign in again I was able to go right back to where I was. I filed on a smartphone so I had to leave a few times to find information. I used the free app but if I had any questions I would certainly pay for assistance.
Date published: 2021-02-27
Rated 5 out of 5 by from Easiest thing I've done in 2020 Well, it's been a difficult year. With just a few types and clicks 2020 is done and done. Turbo Tax is so easy I could have had my 3rd grader do it. Thank you for making one thing about 2020 easy
Date published: 2021-02-27
Rated 1 out of 5 by from Roadblock after roadblock This is my second year using turbotax for business and personal. Personal, is a stellar A+ product. The Business end of things are horrible! Both years I spent hours and hours trying to figure out one issue or error when there is no error after another. There is so little support for the business desktop, it took awhile for me to find any support number. I diligently went through the community message boards looking for a resolution to only see that it was not resolved. It wouldn't let me e- file and kept looping back to the "we need one more check" and flagging things that it considered incorrect like my company name etc. Support was at a loss but it wasn't their fault and they tried everything they could and I have no complaints whatsoever about their service. I decided to try e filing the federal alone and it worked. But it still gave me issues with the state return. I had to print and mail it. ALSO, I first downloaded the Home & Business product, just to realize that I couldn't use it as an s corp and was out $80. Turbotax, get your stuff together on the business end or don't even bother putting the product out. You also need to same support and infrastructure as your personal tax products. I would throw my money at you, if you also had the option for a tax expert to do your business taxes for you, like you do on the personal. Let your own CPA's deal with your buggy program and age them 5 years with the stress involved. If I could, I would invoice you for the cost of my lost time, no refund for the wrong program, and emotional distress due to being enraged for so long of my day.
Date published: 2021-02-27
Rated 5 out of 5 by from Love Turbo Tax My family has been using Turbo Tax for 30 years and have never had a single problem with it. I highly recommend it for anyone who wants to be in control of their own taxes. I think even the best CPA's use it! Costs way less than hiring someone!
Date published: 2021-02-27
Rated 5 out of 5 by from Turbo Tax ws great! I had a great experience with Turbo Tax. The ease of completing my taxes was very easy. And the best part was being able to complete it as I had the time, instead of during one setting.
Date published: 2021-02-27
Rated 5 out of 5 by from Turbo Tax is quick and efficient Website works in a good flow once you have all your information and forms.
Date published: 2021-02-27
Rated 5 out of 5 by from Turbo Tax is awesome!! I have been using Turbo Tax for three years now and I love it! Super easy and affordable. I have never experience any hiccups or audits.
Date published: 2021-02-27
Rated 5 out of 5 by from Recommend TurboTax to everyone! Two thumbs up, live chat with Stephanie! Very helpful and best customer service ever! Highly recommend your services!!!
Date published: 2021-02-27
All TurboTax® Offerings Reviews - Page 11143