TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281641 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Been using Turbotax for years and love it! Turbotax gives me full confidence in completing my taxes myself. Excellent resources that help you understand the complexities of the tax laws. Helpful hints galore.
Date published: 2021-05-16
Rated 1 out of 5 by from Forces me to choose paid product I don't wan or ne It worked well the first year but now automatically forces me to use turbotax live without any way to opt out of the extra $80 charge when I don't need live service. I have a simple return with the same info as last year! No live advice needed. And no response from customer service line or from the so called live chat. I may make a complaint. I did not use live and don't want to pay extra when you advertise free filling!
Date published: 2021-05-16
Rated 4 out of 5 by from Turbo Tax Shirley expert from Texas was very helpful. I became stuck in a “do loop” whereas the program kept on bringing up an issue that I could not move forward until resolved. I was on the phone with Shirley for quite some time she was baffled by the program not allowing us to move forward until she came up with a brilliant idea which resolved the issue. I would not have been able to file without her help. Thank you Shirley
Date published: 2021-05-16
Rated 4 out of 5 by from it's good experts are did a good job, i've used turbo tax for several years
Date published: 2021-05-16
Rated 5 out of 5 by from AWASOME!!!!!!!!! I totally love Turbo Tax Deluxe!!!!! could not have done my taxes without you guys. love ya
Date published: 2021-05-16
Rated 4 out of 5 by from First year with a problem I have been using TurboTax for many years. This the first year I ever had an issue. During the final check of my state return, it kept returning me to start my state return again. This was a process that I was not able to finalize. I hope the state review was okay. After 1 correction on my federal, that return was fine.
Date published: 2021-05-16
Rated 5 out of 5 by from Turbo tax is great Made doing taxes a wonderful thing and not dont cost as much as a professional tax person
Date published: 2021-05-16
Rated 5 out of 5 by from 2020 Tax I am very happy by using Turbo Tax for my yearly Tax Return
Date published: 2021-05-16
Rated 4 out of 5 by from Almost Everything Works Well Have been using Turbotax since 1988. Generally the software worked great. I had three glitches, two where the boxes on the 1099 forms did not match the Turbotax worksheet. I did not note the names of the forms, sorry. the third problem was my insurance was in a 1095-B, and Turbotax appeared to only accept a 1095-A. One other glitch was that somewhere between the federal and state forms, Turbotax decided I had sold my house, and the state form demanded to know the address of the sold house. There was no sold house, but I was unable to proceed until I filled in the address box, stating that "no house was sold." As I played brinksmanship and completed my taxes the day before the deadline, I really appreciated that it almost worked.
Date published: 2021-05-16
Rated 5 out of 5 by from Turbo Tax is Awesome Easy to use and the software is up to date on all tax information such as deductions that you may qualify for. Very thorough
Date published: 2021-05-16
All TurboTax® Offerings Reviews - Page 1115
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Been using Turbotax for years and love it! Turbotax gives me full confidence in completing my taxes myself. Excellent resources that help you understand the complexities of the tax laws. Helpful hints galore.
Date published: 2021-05-16
Rated 1 out of 5 by from Forces me to choose paid product I don't wan or ne It worked well the first year but now automatically forces me to use turbotax live without any way to opt out of the extra $80 charge when I don't need live service. I have a simple return with the same info as last year! No live advice needed. And no response from customer service line or from the so called live chat. I may make a complaint. I did not use live and don't want to pay extra when you advertise free filling!
Date published: 2021-05-16
Rated 4 out of 5 by from Turbo Tax Shirley expert from Texas was very helpful. I became stuck in a “do loop” whereas the program kept on bringing up an issue that I could not move forward until resolved. I was on the phone with Shirley for quite some time she was baffled by the program not allowing us to move forward until she came up with a brilliant idea which resolved the issue. I would not have been able to file without her help. Thank you Shirley
Date published: 2021-05-16
Rated 4 out of 5 by from it's good experts are did a good job, i've used turbo tax for several years
Date published: 2021-05-16
Rated 5 out of 5 by from AWASOME!!!!!!!!! I totally love Turbo Tax Deluxe!!!!! could not have done my taxes without you guys. love ya
Date published: 2021-05-16
Rated 4 out of 5 by from First year with a problem I have been using TurboTax for many years. This the first year I ever had an issue. During the final check of my state return, it kept returning me to start my state return again. This was a process that I was not able to finalize. I hope the state review was okay. After 1 correction on my federal, that return was fine.
Date published: 2021-05-16
Rated 5 out of 5 by from Turbo tax is great Made doing taxes a wonderful thing and not dont cost as much as a professional tax person
Date published: 2021-05-16
Rated 5 out of 5 by from 2020 Tax I am very happy by using Turbo Tax for my yearly Tax Return
Date published: 2021-05-16
Rated 4 out of 5 by from Almost Everything Works Well Have been using Turbotax since 1988. Generally the software worked great. I had three glitches, two where the boxes on the 1099 forms did not match the Turbotax worksheet. I did not note the names of the forms, sorry. the third problem was my insurance was in a 1095-B, and Turbotax appeared to only accept a 1095-A. One other glitch was that somewhere between the federal and state forms, Turbotax decided I had sold my house, and the state form demanded to know the address of the sold house. There was no sold house, but I was unable to proceed until I filled in the address box, stating that "no house was sold." As I played brinksmanship and completed my taxes the day before the deadline, I really appreciated that it almost worked.
Date published: 2021-05-16
Rated 5 out of 5 by from Turbo Tax is Awesome Easy to use and the software is up to date on all tax information such as deductions that you may qualify for. Very thorough
Date published: 2021-05-16
All TurboTax® Offerings Reviews - Page 1115