TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 1 out of 5 by from Probably the last year I use this. Really not happy, I was told I needed to upgrade to deluxe to claim a 40$ tax credit related to school for one of my dependents... like really? Then at the end it gives you the option to pay with your federal refund only to charge you 40$ for it a few minutes later... Cost's me 120$ to do my taxes on this website... Like why in the name of all that is good would I keep using this website that charges me THE SAME AMOUNT IT WOULD COST TO GO TO SOMEONE.... When I AM THE ONE who is doing all the work manually entering all my information..
Date published: 2021-02-26
Rated 4 out of 5 by from I've used turbtax since the 90s I'm a long-time user and have been pleased. I usually have one glitch per year. This year there was no way to fill in info from a 1099-s. The program guided me to an alternative way to file this long term cap gain and hopefully the irs computers will recognize it filed on a form 8949.
Date published: 2021-02-26
Rated 5 out of 5 by from I had a great experience with Turbo Tax It was really easy and excuse the pun, intuitive! I’ll be using it next year.
Date published: 2021-02-26
Rated 5 out of 5 by from Great, easy return So fast and easy, piece of cake! would definitely recommend turbotax, walks you though every step.
Date published: 2021-02-26
Rated 5 out of 5 by from User Friendly I was pleasantly surprised with how easily it led me through what I'd expected to be software full of CPA terminology. Au contraire, my 15 year old grandson could have completed it.
Date published: 2021-02-26
Rated 2 out of 5 by from fees and advertising - not worth it Turbo Tax used to be so easy and reasonable. They've gotten greedy. $90 to have someone guide you through but not give you advice? Won't be doing that again. Then they keep pushing you to pay more, more, more...want this add MORE! For what I paid today, I could have gone to an actual accountant, actually it would have been less. I am really disappointed in TurboTax. I guess if you have simple, just do this but I think it's best to just find someone reasonably priced, there are a lot of accountants that are willing to file EVERTHING for around $150 and not what I just paid and I don't even have a house, investments, kids...all I did was move to another state.
Date published: 2021-02-26
Rated 5 out of 5 by from Turbo is Easy Turbo is really easy and if I have any questions I can ask an expert. Thank you TURBO TAX
Date published: 2021-02-26
Rated 4 out of 5 by from Drop in Quality Disappointed with the changes made. It was easier looking at everything, addresses, etc.
Date published: 2021-02-26
Rated 5 out of 5 by from i love turbo tax this was a super easy free filing experience,i just really love the simplicity
Date published: 2021-02-26
Rated 5 out of 5 by from Simple TurboTax The software walked me through the information and completed the appropriate forms. The only issue I had was not being able to upload my 2019 TurboTax return pdf.
Date published: 2021-02-26
All TurboTax® Offerings Reviews - Page 11126
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from Probably the last year I use this. Really not happy, I was told I needed to upgrade to deluxe to claim a 40$ tax credit related to school for one of my dependents... like really? Then at the end it gives you the option to pay with your federal refund only to charge you 40$ for it a few minutes later... Cost's me 120$ to do my taxes on this website... Like why in the name of all that is good would I keep using this website that charges me THE SAME AMOUNT IT WOULD COST TO GO TO SOMEONE.... When I AM THE ONE who is doing all the work manually entering all my information..
Date published: 2021-02-26
Rated 4 out of 5 by from I've used turbtax since the 90s I'm a long-time user and have been pleased. I usually have one glitch per year. This year there was no way to fill in info from a 1099-s. The program guided me to an alternative way to file this long term cap gain and hopefully the irs computers will recognize it filed on a form 8949.
Date published: 2021-02-26
Rated 5 out of 5 by from I had a great experience with Turbo Tax It was really easy and excuse the pun, intuitive! I’ll be using it next year.
Date published: 2021-02-26
Rated 5 out of 5 by from Great, easy return So fast and easy, piece of cake! would definitely recommend turbotax, walks you though every step.
Date published: 2021-02-26
Rated 5 out of 5 by from User Friendly I was pleasantly surprised with how easily it led me through what I'd expected to be software full of CPA terminology. Au contraire, my 15 year old grandson could have completed it.
Date published: 2021-02-26
Rated 2 out of 5 by from fees and advertising - not worth it Turbo Tax used to be so easy and reasonable. They've gotten greedy. $90 to have someone guide you through but not give you advice? Won't be doing that again. Then they keep pushing you to pay more, more, more...want this add MORE! For what I paid today, I could have gone to an actual accountant, actually it would have been less. I am really disappointed in TurboTax. I guess if you have simple, just do this but I think it's best to just find someone reasonably priced, there are a lot of accountants that are willing to file EVERTHING for around $150 and not what I just paid and I don't even have a house, investments, kids...all I did was move to another state.
Date published: 2021-02-26
Rated 5 out of 5 by from Turbo is Easy Turbo is really easy and if I have any questions I can ask an expert. Thank you TURBO TAX
Date published: 2021-02-26
Rated 4 out of 5 by from Drop in Quality Disappointed with the changes made. It was easier looking at everything, addresses, etc.
Date published: 2021-02-26
Rated 5 out of 5 by from i love turbo tax this was a super easy free filing experience,i just really love the simplicity
Date published: 2021-02-26
Rated 5 out of 5 by from Simple TurboTax The software walked me through the information and completed the appropriate forms. The only issue I had was not being able to upload my 2019 TurboTax return pdf.
Date published: 2021-02-26
All TurboTax® Offerings Reviews - Page 11126