TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281681 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Turbo Tax Deluxe Is Awesome! My experience with Turbo Tax Online Deluxe was great! I have never prepared my taxes on my own, and I was very leery of my ability to self prepare correctly and accurately. TurboTax Online Deluxe walked me right through it in such an easy guided way (and even giving options to clarify requested items). Their systems check, and double check to make sure your information is correct. It was such a smooth process to where it just felt like you were filling out a questionnaire!
Date published: 2021-02-28
Rated 5 out of 5 by from Turbo Tax Is Awesome Just so easy to use and takes all of the worry out of my taxes each year!
Date published: 2021-02-28
Rated 3 out of 5 by from 3 stars this yr. Previous yrs were 5 star service Had multiple issues screen sharing this year. The issues was mostly on Intuits end-considering they hired a lot of likely old and tech-inexperienced new CPA's due to Covid. I had to wait over a week just to get a tax review appointment- which I wasn't even able to screen share with them. Afterwards, I kept getting transferred to all the wrong people on the phone. Last guy I spoke with didn't even have enthusiasm in helping. If you hate your job, just quit. You'd be doing yourself and everyone else a favor. I got frustrated and just did whatever corrections I saw fit and sent in my taxes. Prior years I had EXTREMELY better service. This year was highly disappointing. I'll still continue to do taxes with Turbotax, but wow, what a let down.
Date published: 2021-02-28
Rated 5 out of 5 by from Super Easy to Use I have been using Turbo Tax for several years and I love it!
Date published: 2021-02-28
Rated 5 out of 5 by from TurboTax is great! Thanks it was easy and the live help was great! Way to go
Date published: 2021-02-28
Rated 2 out of 5 by from turbo Tax is so so confusing. It list banking institutions from previous year, but they all have to be deleted because the new numbers are not entered. A new field with the same institution is created instead. Also, when Turbo tax downloads the information from those institutions should be displayed and they are not.
Date published: 2021-02-28
Rated 5 out of 5 by from Used TT for several years I always use TT because it works well, is pretty easy to fill out, and handles e-filing for me.
Date published: 2021-02-28
Rated 5 out of 5 by from Easy and quick Very simple to use and helpful with questions for tax situations
Date published: 2021-02-28
Rated 3 out of 5 by from Too Slow response time is too slow ?????????????? @@@@@@@@@@@
Date published: 2021-02-28
Rated 5 out of 5 by from Turbo Tax Ease of Use My family has used Turbo Tax for a few years. We like that they have special offers for us Military families! The website is also very user friendly and the import functions are extremely handy!
Date published: 2021-02-28
All TurboTax® Offerings Reviews - Page 11118
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax Deluxe Is Awesome! My experience with Turbo Tax Online Deluxe was great! I have never prepared my taxes on my own, and I was very leery of my ability to self prepare correctly and accurately. TurboTax Online Deluxe walked me right through it in such an easy guided way (and even giving options to clarify requested items). Their systems check, and double check to make sure your information is correct. It was such a smooth process to where it just felt like you were filling out a questionnaire!
Date published: 2021-02-28
Rated 5 out of 5 by from Turbo Tax Is Awesome Just so easy to use and takes all of the worry out of my taxes each year!
Date published: 2021-02-28
Rated 3 out of 5 by from 3 stars this yr. Previous yrs were 5 star service Had multiple issues screen sharing this year. The issues was mostly on Intuits end-considering they hired a lot of likely old and tech-inexperienced new CPA's due to Covid. I had to wait over a week just to get a tax review appointment- which I wasn't even able to screen share with them. Afterwards, I kept getting transferred to all the wrong people on the phone. Last guy I spoke with didn't even have enthusiasm in helping. If you hate your job, just quit. You'd be doing yourself and everyone else a favor. I got frustrated and just did whatever corrections I saw fit and sent in my taxes. Prior years I had EXTREMELY better service. This year was highly disappointing. I'll still continue to do taxes with Turbotax, but wow, what a let down.
Date published: 2021-02-28
Rated 5 out of 5 by from Super Easy to Use I have been using Turbo Tax for several years and I love it!
Date published: 2021-02-28
Rated 5 out of 5 by from TurboTax is great! Thanks it was easy and the live help was great! Way to go
Date published: 2021-02-28
Rated 2 out of 5 by from turbo Tax is so so confusing. It list banking institutions from previous year, but they all have to be deleted because the new numbers are not entered. A new field with the same institution is created instead. Also, when Turbo tax downloads the information from those institutions should be displayed and they are not.
Date published: 2021-02-28
Rated 5 out of 5 by from Used TT for several years I always use TT because it works well, is pretty easy to fill out, and handles e-filing for me.
Date published: 2021-02-28
Rated 5 out of 5 by from Easy and quick Very simple to use and helpful with questions for tax situations
Date published: 2021-02-28
Rated 3 out of 5 by from Too Slow response time is too slow ?????????????? @@@@@@@@@@@
Date published: 2021-02-28
Rated 5 out of 5 by from Turbo Tax Ease of Use My family has used Turbo Tax for a few years. We like that they have special offers for us Military families! The website is also very user friendly and the import functions are extremely handy!
Date published: 2021-02-28
All TurboTax® Offerings Reviews - Page 11118