TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
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Rated 5 out of 5 by from Leaps and bounds better than they have been very user friendly and importing information saves tons of time, however price reflects the major improvements. Tends to now be the same price if not more than going in to have a pro do it.
Date published: 2023-02-22
Rated 2 out of 5 by from Not flexible enough I pay a lot for intuits other product (quickbooks self employed) and they are both too restrictive to do simple things (like remove a business vehicle from the filing)
Date published: 2023-02-22
Rated 5 out of 5 by from Thank you I am self-employed and Turbo Tax live made me feel comfortable enough to keep doing my own taxes every year.
Date published: 2023-02-22
Rated 5 out of 5 by from 5 STARS! Linda M. was a wonderful help today. I was a little anxious about doing my taxes correctly and the screen sharing option made it super simple.
Date published: 2023-02-22
Rated 1 out of 5 by from Bad experience this year with TurboTax Many problems this year starting with this year's product would not pull up my prior return and complete a lot of the information. Basically had to start from scratch. Called and staff was unable to help me. Second encounter, when filing my returns I received notification that I was going to be charged $40 for transmitting my federal return. Called and was told this has always been there. That is not a true statement. Federal has always been free, but there was a charge for State except for the first return was free. This year that was taken away and a $10 credit was given. So there was a charge of $10 for the first return and $20 for each additional return. When I did transmit, there was no mention of the $40 charge for federal return and it only charged me the $10. The explanation within the program was not accurate nor did the representative know what she was talking about
Date published: 2023-02-22
Rated 5 out of 5 by from step by step made my first time filing for myself super easy! thanks
Date published: 2023-02-22
Rated 5 out of 5 by from Clarity The tax process was easy to navigate. Until I hit a hurdle, then I got great help with a tax professional you supplied. We resolved my concern with clarity which makes me/us confident that we understood the hurdle to a resolution amicable for both. The tax consultant was very polite, kind, and professional in every way with a great bedside manor. Please acknowledge Margret for her excellent representation of Turbo Tax.....10-4
Date published: 2023-02-22
Rated 3 out of 5 by from TurboTax I got an audit for 2021. TurboTax never had a problem before and now I have to redo my taxes and pay $9,721.84!!! I’m not happy…
Date published: 2023-02-22
Rated 2 out of 5 by from Import doesn't work as implied. I have been using TT for many years and each year is gets worse. There more and more features that don't work one way but may work a different way. For example, when I use the interview method and it asks if I want to import Quicken data I say yes but it doesn't work. I finally figured out if get out of the interview mode and go to the file menu I could get it imported. Also I couldn't find any reasonable help manual. All I could find is community input which is just everybody else complaining about what doesn't work or suggesting something that is way off base from what I need. I might be time to switch to somebody else's product.
Date published: 2023-02-22
Rated 5 out of 5 by from Savings on tax liability TurboTax 2022 helped me save money on my tax liability which made it worth the price paid for the product. Very thorough scan of the tax return credits and expenses.
Date published: 2023-02-22
All TurboTax® Offerings Reviews - Page 11112
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Leaps and bounds better than they have been very user friendly and importing information saves tons of time, however price reflects the major improvements. Tends to now be the same price if not more than going in to have a pro do it.
Date published: 2023-02-22
Rated 2 out of 5 by from Not flexible enough I pay a lot for intuits other product (quickbooks self employed) and they are both too restrictive to do simple things (like remove a business vehicle from the filing)
Date published: 2023-02-22
Rated 5 out of 5 by from Thank you I am self-employed and Turbo Tax live made me feel comfortable enough to keep doing my own taxes every year.
Date published: 2023-02-22
Rated 5 out of 5 by from 5 STARS! Linda M. was a wonderful help today. I was a little anxious about doing my taxes correctly and the screen sharing option made it super simple.
Date published: 2023-02-22
Rated 1 out of 5 by from Bad experience this year with TurboTax Many problems this year starting with this year's product would not pull up my prior return and complete a lot of the information. Basically had to start from scratch. Called and staff was unable to help me. Second encounter, when filing my returns I received notification that I was going to be charged $40 for transmitting my federal return. Called and was told this has always been there. That is not a true statement. Federal has always been free, but there was a charge for State except for the first return was free. This year that was taken away and a $10 credit was given. So there was a charge of $10 for the first return and $20 for each additional return. When I did transmit, there was no mention of the $40 charge for federal return and it only charged me the $10. The explanation within the program was not accurate nor did the representative know what she was talking about
Date published: 2023-02-22
Rated 5 out of 5 by from step by step made my first time filing for myself super easy! thanks
Date published: 2023-02-22
Rated 5 out of 5 by from Clarity The tax process was easy to navigate. Until I hit a hurdle, then I got great help with a tax professional you supplied. We resolved my concern with clarity which makes me/us confident that we understood the hurdle to a resolution amicable for both. The tax consultant was very polite, kind, and professional in every way with a great bedside manor. Please acknowledge Margret for her excellent representation of Turbo Tax.....10-4
Date published: 2023-02-22
Rated 3 out of 5 by from TurboTax I got an audit for 2021. TurboTax never had a problem before and now I have to redo my taxes and pay $9,721.84!!! I’m not happy…
Date published: 2023-02-22
Rated 2 out of 5 by from Import doesn't work as implied. I have been using TT for many years and each year is gets worse. There more and more features that don't work one way but may work a different way. For example, when I use the interview method and it asks if I want to import Quicken data I say yes but it doesn't work. I finally figured out if get out of the interview mode and go to the file menu I could get it imported. Also I couldn't find any reasonable help manual. All I could find is community input which is just everybody else complaining about what doesn't work or suggesting something that is way off base from what I need. I might be time to switch to somebody else's product.
Date published: 2023-02-22
Rated 5 out of 5 by from Savings on tax liability TurboTax 2022 helped me save money on my tax liability which made it worth the price paid for the product. Very thorough scan of the tax return credits and expenses.
Date published: 2023-02-22
All TurboTax® Offerings Reviews - Page 11112