TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281613 reviews)
Star ratings are from 2021
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Rated 2 out of 5 by from well... It SUPER FRUSTRATED and swearing not to ever use TurboTax again but after I finally was able to reach Michael, a live person, he walked me through everything and was great. The software was not letting me sign in and I was on an infinite loop. Then when I tried to contact customer service it just resent the reset password info to my phone/email. I was so, so angry! But eventually I was able to get through to Michael, and even though he said that he had never seen this issue before he was able to walk me through the solution and stayed with me until we were able to get the taxes submitted. Mostly I'm just upset now because even though I'd used the download that I'd purchased at Target I had to re-pay in order to proceed with e-filing. So, if it weren't for Michael, I would have given 0-1 star. But you do have great customer service people so...
Date published: 2021-02-27
Rated 5 out of 5 by from Thank you Turbo Tax!!! Zero hassle!! The format is easy to understand and follow! If you think you cant do this yourself, YOU CAN!!
Date published: 2021-02-27
Rated 4 out of 5 by from Turbo Tax is my choice and has been been for years Each year Turbo Tax seems to get more difficult. Probably because IRS make so many changes to confuse old people.
Date published: 2021-02-27
Rated 5 out of 5 by from Turbo tax is the best way to go Ever since i've started filing my taxes i used turbo tax
Date published: 2021-02-27
Rated 5 out of 5 by from Easy to use and super helpful I like how easy they make it for the user to file their own taxes. Super helpful and accurate.
Date published: 2021-02-27
Rated 5 out of 5 by from TurboTax is so EASY! Everything was super simple and easy to follow. Anyone can use TurboTax!
Date published: 2021-02-27
Rated 5 out of 5 by from TurboTax Rocks! TurboTax is easy to use and the experts on the helpline were outstanding. TurboTax makes the whole experience a lot easier and gives tremendous peace of mind.
Date published: 2021-02-27
Rated 4 out of 5 by from Very Great tool ! Great!! I first saw the advertisement on youtube but I did not know what is was. Then my brorher talked about that tool for filling taxes. I just walked through ! Very simple! accurate answers! Helpful in so many ways! Thanks!
Date published: 2021-02-27
Rated 4 out of 5 by from Easy to Follow Instructions I used a CPA last year and my refund sucked, I went back to using Turbo Tax and I finally have something coming back that is worth looking forward too.
Date published: 2021-02-27
Rated 5 out of 5 by from Turbo tax was awesome Very easy to understand.... Simplified it. Quickly finished my tax return.
Date published: 2021-02-27
All TurboTax® Offerings Reviews - Page 11103
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from well... It SUPER FRUSTRATED and swearing not to ever use TurboTax again but after I finally was able to reach Michael, a live person, he walked me through everything and was great. The software was not letting me sign in and I was on an infinite loop. Then when I tried to contact customer service it just resent the reset password info to my phone/email. I was so, so angry! But eventually I was able to get through to Michael, and even though he said that he had never seen this issue before he was able to walk me through the solution and stayed with me until we were able to get the taxes submitted. Mostly I'm just upset now because even though I'd used the download that I'd purchased at Target I had to re-pay in order to proceed with e-filing. So, if it weren't for Michael, I would have given 0-1 star. But you do have great customer service people so...
Date published: 2021-02-27
Rated 5 out of 5 by from Thank you Turbo Tax!!! Zero hassle!! The format is easy to understand and follow! If you think you cant do this yourself, YOU CAN!!
Date published: 2021-02-27
Rated 4 out of 5 by from Turbo Tax is my choice and has been been for years Each year Turbo Tax seems to get more difficult. Probably because IRS make so many changes to confuse old people.
Date published: 2021-02-27
Rated 5 out of 5 by from Turbo tax is the best way to go Ever since i've started filing my taxes i used turbo tax
Date published: 2021-02-27
Rated 5 out of 5 by from Easy to use and super helpful I like how easy they make it for the user to file their own taxes. Super helpful and accurate.
Date published: 2021-02-27
Rated 5 out of 5 by from TurboTax is so EASY! Everything was super simple and easy to follow. Anyone can use TurboTax!
Date published: 2021-02-27
Rated 5 out of 5 by from TurboTax Rocks! TurboTax is easy to use and the experts on the helpline were outstanding. TurboTax makes the whole experience a lot easier and gives tremendous peace of mind.
Date published: 2021-02-27
Rated 4 out of 5 by from Very Great tool ! Great!! I first saw the advertisement on youtube but I did not know what is was. Then my brorher talked about that tool for filling taxes. I just walked through ! Very simple! accurate answers! Helpful in so many ways! Thanks!
Date published: 2021-02-27
Rated 4 out of 5 by from Easy to Follow Instructions I used a CPA last year and my refund sucked, I went back to using Turbo Tax and I finally have something coming back that is worth looking forward too.
Date published: 2021-02-27
Rated 5 out of 5 by from Turbo tax was awesome Very easy to understand.... Simplified it. Quickly finished my tax return.
Date published: 2021-02-27
All TurboTax® Offerings Reviews - Page 11103