TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.
(4.6/5
| 294018 reviews)
Star ratings are from 2022
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Rated 4 out of 5 by
DTucker50505050 from
Fast and Easy
I have used turbo tax for several years now and it is always fast and easy.
Date published: 2022-02-28
Rated 5 out of 5 by
Chelle2010 from
TurboTax made it so easy!
I liked the expert help LIVE it was very useful and the expert stayed on the phone with me until I was completely done.
Date published: 2022-02-28
Rated 5 out of 5 by
Tiffanycook014 from
Super easy and fast
The steps are easy to follow and the info tabs explain everything well when I have questios or need clarity.
Date published: 2022-02-28
Rated 3 out of 5 by
anonymous3554778 from
Not worth the money
I had a very uncommon and specific tax situation. The first Turbo Tax tax expert I reached out to did not really know how to help, which is fine. I know it is uncommon, but would have been nice to maybe be referred to someone who did. Ultimately, I got a friend who is a CPA and does taxes for a living to help me. While he did not fully know the answer either, we investigated and figured out that we needed to override the automatic import of the federal return into the state return -- basically, I have income that is taxable at the federal level but not at the state level. We reached out to Turbo Tax again and the "expert" did not really know how to override it. Again, fine, but refer us to someone who does. Instead, we were hung up on (no goodbye, nothing) and yet the expert was still viewing my screen and we had to manually end it. We also requested a call back while the expert was still viewing the screen and did not receive one. We ended up filing my state return through the state's website and only filing federal through Turbo Tax. Ultimately, Turbo Tax's tax "experts" should be trained to 1. frankly acknowledge if they do not know the answer rather than circumlocuting it, and 2. there should be someone higher up who can answer more uncommon questions related to the software and/or tax questions, who the "experts" should be trained to refer customers to if needed. Additionally, if there is no ability to override the automatic input from federal into state, there should be. It just assumed that I did not have income that is only federally taxable rather than directly asking the question as it did on my state's website. I have used Turbo Tax for 7 years and had no trouble, but now that I have income from a source that is more complicated to report Turbo Tax was not the best software and certainly not worth paying close to $100 for "experts" who were less than helpful.
Date published: 2022-02-28
Rated 5 out of 5 by
Drey100 from
Easy to use
Quick and easy didn't much time at all plus its free
Date published: 2022-02-28
Rated 5 out of 5 by
Dexter22 from
TurboTax is the best
I have used TurboTax now for over 30 years I only had one issue with IRS in that time and TurboTax was right there to help.
Date published: 2022-02-28
Rated 5 out of 5 by
Cris1212 from
Pretty good service and useful.
Nice and simple to work with. Lots of guides & help.
Date published: 2022-02-28
Rated 5 out of 5 by
Robertson77 from
Turbotax is easy
Turbotax is easy and fast to do. I love how they keep your documents on file so it's even faster the next year you have to do them.
Date published: 2022-02-28
Rated 5 out of 5 by
johoijk from
awesome
very fast and accurate i love how it just walks you through the process
Date published: 2022-02-28
Rated 5 out of 5 by
Ashluck from
Actually free
It was easy and fast. Took less than 20 minutes and I'll have my money soon!
All TurboTax® Offerings Reviews - Page 11102
Date published: 2022-02-28
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 4 out of 5 by
DTucker50505050 from
Fast and Easy
I have used turbo tax for several years now and it is always fast and easy.
Date published: 2022-02-28
Rated 5 out of 5 by
Chelle2010 from
TurboTax made it so easy!
I liked the expert help LIVE it was very useful and the expert stayed on the phone with me until I was completely done.
Date published: 2022-02-28
Rated 5 out of 5 by
Tiffanycook014 from
Super easy and fast
The steps are easy to follow and the info tabs explain everything well when I have questios or need clarity.
Date published: 2022-02-28
Rated 3 out of 5 by
anonymous3554778 from
Not worth the money
I had a very uncommon and specific tax situation. The first Turbo Tax tax expert I reached out to did not really know how to help, which is fine. I know it is uncommon, but would have been nice to maybe be referred to someone who did. Ultimately, I got a friend who is a CPA and does taxes for a living to help me. While he did not fully know the answer either, we investigated and figured out that we needed to override the automatic import of the federal return into the state return -- basically, I have income that is taxable at the federal level but not at the state level. We reached out to Turbo Tax again and the "expert" did not really know how to override it. Again, fine, but refer us to someone who does. Instead, we were hung up on (no goodbye, nothing) and yet the expert was still viewing my screen and we had to manually end it. We also requested a call back while the expert was still viewing the screen and did not receive one. We ended up filing my state return through the state's website and only filing federal through Turbo Tax. Ultimately, Turbo Tax's tax "experts" should be trained to 1. frankly acknowledge if they do not know the answer rather than circumlocuting it, and 2. there should be someone higher up who can answer more uncommon questions related to the software and/or tax questions, who the "experts" should be trained to refer customers to if needed. Additionally, if there is no ability to override the automatic input from federal into state, there should be. It just assumed that I did not have income that is only federally taxable rather than directly asking the question as it did on my state's website. I have used Turbo Tax for 7 years and had no trouble, but now that I have income from a source that is more complicated to report Turbo Tax was not the best software and certainly not worth paying close to $100 for "experts" who were less than helpful.
Date published: 2022-02-28
Rated 5 out of 5 by
Drey100 from
Easy to use
Quick and easy didn't much time at all plus its free
Date published: 2022-02-28
Rated 5 out of 5 by
Dexter22 from
TurboTax is the best
I have used TurboTax now for over 30 years I only had one issue with IRS in that time and TurboTax was right there to help.
Date published: 2022-02-28
Rated 5 out of 5 by
Cris1212 from
Pretty good service and useful.
Nice and simple to work with. Lots of guides & help.
Date published: 2022-02-28
Rated 5 out of 5 by
Robertson77 from
Turbotax is easy
Turbotax is easy and fast to do. I love how they keep your documents on file so it's even faster the next year you have to do them.
Date published: 2022-02-28
Rated 5 out of 5 by
johoijk from
awesome
very fast and accurate i love how it just walks you through the process
Date published: 2022-02-28
Rated 5 out of 5 by
Ashluck from
Actually free
It was easy and fast. Took less than 20 minutes and I'll have my money soon!
All TurboTax® Offerings Reviews - Page 11102
Date published: 2022-02-28