TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 2 out of 5 by from Mostly worked, but frustrating state returns The Federal Returns work generally well, although there are instances when I wanted to review the filings and it would bring up a small window with a PDF in it, but I could not expand the window, nor simply save the PDF. I eventually started just using the File menu and save as PDF. The state forms were a little more confusing, particularly as I had income in 3 states. Fortunately, TX did not have a state income tax, but still complicated matters. TurboTax made a decision early on for a VA tax return about filing separately, rather than jointly, and this caused all kinds of issues, even when later on it decided I should file jointly, but didn't seem to make all appropriate adjustments to the return.
Date published: 2021-04-01
Rated 5 out of 5 by from 5 star The. Best I have ever experienced very user friendly one love
Date published: 2021-04-01
Rated 5 out of 5 by from Fast Great and quick to use. Answered all my questions in the FAQ.
Date published: 2021-04-01
Rated 5 out of 5 by from Makes doing your taxes a whole lot easier! I do my taxes every year myself, using T.T makes it so much more easier for something I dread every year! I didn't need to contact customer service but felt good knowing they were there if I needed them!
Date published: 2021-04-01
Rated 5 out of 5 by from Done Smooth work. I use it every tax year - have for more than ten years.
Date published: 2021-04-01
Rated 3 out of 5 by from Several Added Fees: should have just gone to a CPA It REALLY annoys me that TurboTax charges a $40 fee to receive your federal refund in your bank account and then a separate $40 fee to to subtract your TurboTax fees from your federal return. I have used TurboTax for the last 8 years and I will not be using them next year!
Date published: 2021-04-01
Rated 5 out of 5 by from TurboTax makes this difficult time a little easier I always enjoy working with Turbo Tax. With all of the changes for 2020 due to Covid, it was reassuring to know TurboTax was up to date with all of the required tax breaks and benefits. It made filing much easier, and I didn't stress nearly as much as I thought I would! I would highly recommend TurboTax to any of my friends or colleagues that is looking for an easy way to file!
Date published: 2021-04-01
Rated 5 out of 5 by from Super This way of doing taxes beats the heck out of the way we did it in the seventies
Date published: 2021-04-01
Rated 4 out of 5 by from Turbo Tax One of Best We have used Turbo Tax very successfully for. many years
Date published: 2021-04-01
Rated 5 out of 5 by from Y'all are dope So there was an issue that popped up (obviously because of pandemic things) with some of the papers printed from the state. I had a very very lovely service woman who helped me through the process and made sure I was all set. Very quick, very easy process. This is my 3rd or 4th year filing with you guys and will definitely be a continued user for years to come. Best filing system in my opinion.
Date published: 2021-04-01
All TurboTax® Offerings Reviews - Page 1109
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from Mostly worked, but frustrating state returns The Federal Returns work generally well, although there are instances when I wanted to review the filings and it would bring up a small window with a PDF in it, but I could not expand the window, nor simply save the PDF. I eventually started just using the File menu and save as PDF. The state forms were a little more confusing, particularly as I had income in 3 states. Fortunately, TX did not have a state income tax, but still complicated matters. TurboTax made a decision early on for a VA tax return about filing separately, rather than jointly, and this caused all kinds of issues, even when later on it decided I should file jointly, but didn't seem to make all appropriate adjustments to the return.
Date published: 2021-04-01
Rated 5 out of 5 by from 5 star The. Best I have ever experienced very user friendly one love
Date published: 2021-04-01
Rated 5 out of 5 by from Fast Great and quick to use. Answered all my questions in the FAQ.
Date published: 2021-04-01
Rated 5 out of 5 by from Makes doing your taxes a whole lot easier! I do my taxes every year myself, using T.T makes it so much more easier for something I dread every year! I didn't need to contact customer service but felt good knowing they were there if I needed them!
Date published: 2021-04-01
Rated 5 out of 5 by from Done Smooth work. I use it every tax year - have for more than ten years.
Date published: 2021-04-01
Rated 3 out of 5 by from Several Added Fees: should have just gone to a CPA It REALLY annoys me that TurboTax charges a $40 fee to receive your federal refund in your bank account and then a separate $40 fee to to subtract your TurboTax fees from your federal return. I have used TurboTax for the last 8 years and I will not be using them next year!
Date published: 2021-04-01
Rated 5 out of 5 by from TurboTax makes this difficult time a little easier I always enjoy working with Turbo Tax. With all of the changes for 2020 due to Covid, it was reassuring to know TurboTax was up to date with all of the required tax breaks and benefits. It made filing much easier, and I didn't stress nearly as much as I thought I would! I would highly recommend TurboTax to any of my friends or colleagues that is looking for an easy way to file!
Date published: 2021-04-01
Rated 5 out of 5 by from Super This way of doing taxes beats the heck out of the way we did it in the seventies
Date published: 2021-04-01
Rated 4 out of 5 by from Turbo Tax One of Best We have used Turbo Tax very successfully for. many years
Date published: 2021-04-01
Rated 5 out of 5 by from Y'all are dope So there was an issue that popped up (obviously because of pandemic things) with some of the papers printed from the state. I had a very very lovely service woman who helped me through the process and made sure I was all set. Very quick, very easy process. This is my 3rd or 4th year filing with you guys and will definitely be a continued user for years to come. Best filing system in my opinion.
Date published: 2021-04-01
All TurboTax® Offerings Reviews - Page 1109