TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from Easy peasy when doing simple taxes! Very great navigation when doing taxes which makes it comfortable to do your taxes at home! Explains each question so it's easy to answer which makes it easy to file!
Date published: 2021-02-26
Rated 5 out of 5 by from Yay Turbo tax! Diane was awesome and walked me thru my return during a trying time for me. Thank you Diane!!!
Date published: 2021-02-26
Rated 1 out of 5 by from Hidden Charges everywhere The software is easy to use but after entering everything in tells you it is no longer free because some forms are not included. I literally had nothing but a W2 to input so I am confused by when anyone could use the free version if my submission did not qualify. They also tried to charge another $40 for paying with my refund. Nowhere did it mention the extra charge when I checked this box and I had to go back to the very beginning to unselect this option. Extremely predator practices.
Date published: 2021-02-26
Rated 5 out of 5 by from Awesome Awesome platform to file taxes. Great help on step by step filling
Date published: 2021-02-26
Rated 5 out of 5 by from Awesome Easy and quick great service I would recommend them
Date published: 2021-02-26
Rated 3 out of 5 by from Turbo Tax Could Use Some Work The site could use lots of improvements. The review should allow you to go back to where you entered the info, if errors pop up. There should be a lot more explanation about why the error popped in the first place. When you start where you left off, it should ask, do you want to start from the beginning of the section or EXACTLY where you left off.
Date published: 2021-02-26
Rated 3 out of 5 by from That was a lot of signatures The software was great right up until the wrap up. I had to follow a 25 step process to intervene with the software just to advance to the wrap up. This is the first time using Turbo Tax, and may be the last.
Date published: 2021-02-26
Rated 5 out of 5 by from Awesome It was very simple and easy. I would recommend this service to family and friends.
Date published: 2021-02-26
Rated 5 out of 5 by from First Time Filing Taxes, LOVED IT It was my first time filing my taxes, TurboTax made is so easy for me to do. I appreciate this service and will definitely be using TurboTax for now on.
Date published: 2021-02-26
Rated 3 out of 5 by from It's somewhat convenient I had purchased the downloadable pc version on Amazon and almost forgot about it. So as I was ready to finish my web filing, I went to download my pc version and it was not a good experience. I tried to link/merge my information and it didn't work well. I was able to upload my 2019 paperwork but I still had to enter a lot more information that I didn't need when using the web version. After so much frustration and TIME spent trying to resolve, I went back into the web version and ended up paying for the services. It is unfortunate that I spent money on a pc download to try to save money and I ended up spending even more money -ironic! It was weird that if I had ordered a CD version in advance, I would have been able to use the activation key but the download version's key did not work.
Date published: 2021-02-26
All TurboTax® Offerings Reviews - Page 11079
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Easy peasy when doing simple taxes! Very great navigation when doing taxes which makes it comfortable to do your taxes at home! Explains each question so it's easy to answer which makes it easy to file!
Date published: 2021-02-26
Rated 5 out of 5 by from Yay Turbo tax! Diane was awesome and walked me thru my return during a trying time for me. Thank you Diane!!!
Date published: 2021-02-26
Rated 1 out of 5 by from Hidden Charges everywhere The software is easy to use but after entering everything in tells you it is no longer free because some forms are not included. I literally had nothing but a W2 to input so I am confused by when anyone could use the free version if my submission did not qualify. They also tried to charge another $40 for paying with my refund. Nowhere did it mention the extra charge when I checked this box and I had to go back to the very beginning to unselect this option. Extremely predator practices.
Date published: 2021-02-26
Rated 5 out of 5 by from Awesome Awesome platform to file taxes. Great help on step by step filling
Date published: 2021-02-26
Rated 5 out of 5 by from Awesome Easy and quick great service I would recommend them
Date published: 2021-02-26
Rated 3 out of 5 by from Turbo Tax Could Use Some Work The site could use lots of improvements. The review should allow you to go back to where you entered the info, if errors pop up. There should be a lot more explanation about why the error popped in the first place. When you start where you left off, it should ask, do you want to start from the beginning of the section or EXACTLY where you left off.
Date published: 2021-02-26
Rated 3 out of 5 by from That was a lot of signatures The software was great right up until the wrap up. I had to follow a 25 step process to intervene with the software just to advance to the wrap up. This is the first time using Turbo Tax, and may be the last.
Date published: 2021-02-26
Rated 5 out of 5 by from Awesome It was very simple and easy. I would recommend this service to family and friends.
Date published: 2021-02-26
Rated 5 out of 5 by from First Time Filing Taxes, LOVED IT It was my first time filing my taxes, TurboTax made is so easy for me to do. I appreciate this service and will definitely be using TurboTax for now on.
Date published: 2021-02-26
Rated 3 out of 5 by from It's somewhat convenient I had purchased the downloadable pc version on Amazon and almost forgot about it. So as I was ready to finish my web filing, I went to download my pc version and it was not a good experience. I tried to link/merge my information and it didn't work well. I was able to upload my 2019 paperwork but I still had to enter a lot more information that I didn't need when using the web version. After so much frustration and TIME spent trying to resolve, I went back into the web version and ended up paying for the services. It is unfortunate that I spent money on a pc download to try to save money and I ended up spending even more money -ironic! It was weird that if I had ordered a CD version in advance, I would have been able to use the activation key but the download version's key did not work.
Date published: 2021-02-26
All TurboTax® Offerings Reviews - Page 11079