TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294016 reviews)
Star ratings are from 2022
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Rated 4 out of 5 by from Turbo Tax for business needs some more explanation It is a good product, but some of the support that is present in the personal product needs to be present in the corporate version. Also, some subcategories on business expenses would be nice, so that people can refresh their memories from what expenses they had last year.
Date published: 2022-03-31
Rated 3 out of 5 by from Turbotax unexpected mandatory fees I love turbotax and been using it for years but I don't like the expected and mandatory fees. Since I have a child and received a child tax credit I shouldn't have to pay the $100 fee. very upset. should have an option to opt out.
Date published: 2022-03-31
Rated 1 out of 5 by from horrible My US Bank discount wouldn't apply to my account even though the "upgrade" option showed the discounts. I decided I'd upgrade one level up, then downgrade to see if the discount would be applied. It did get applied but I was unable to downgrade resulting in $25 extra to file my taxes (Deluxe - $75, Self employed - $99). The only way I could downgrade was by deleting my entire return and starting over. A return With over 100 stock transactions, 3 W2s, Property taxes.. Basically 6-8 hours of work entering information in. Turbo Tax, THIS is a joke for not letting people downgrade and keep their info. Last year I'm using Turbo tax, or any Intuit software. Credit Karma? Nah, Credit sesame Turbo Tax? Nah, Tax act.
Date published: 2022-03-31
Rated 5 out of 5 by from rad great loved it ill be back next year thanks again best wishes
Date published: 2022-03-31
Rated 4 out of 5 by from Great Product Easy to manage and support, help is very nice. Reviewing documents help from have a problem down the road with the IRS.
Date published: 2022-03-31
Rated 5 out of 5 by from great experiance it was easy to use. one question was answered quickly and was the correct info
Date published: 2022-03-31
Rated 3 out of 5 by from I need Turbotax business for MAC I like doing my business taxes with Turbotax because it is easy to follow, however there is no version for MAC users which is very frustrating. Please develop a new version for MAC!
Date published: 2022-03-31
Rated 5 out of 5 by from Extremely Helpful My experience was great and I received great support from 2 support agents.
Date published: 2022-03-31
Rated 5 out of 5 by from Awesome I file with TurboTax every year I don't use any other way to do my taxes
Date published: 2022-03-31
Rated 2 out of 5 by from Turbo Tax Deluxe I was very frustrated because it made me file a schedule C for a business I don't have - the whole reason why I teach for someone else (private music lessons) is so that I don't have to be a business - it did not help me fill out the forms and left everything blank to come up as errors later. VERY FRUSTRATING and I have no idea if I did it correctly. THANK YOU FOR FINALLY adding a place to enter PINS (we've had PINS for years due to Turbotax allowing Identity theft but I always had to search for the place on the form - it did not specifically ask but at least it shows up as an item to enter now.
Date published: 2022-03-31
All TurboTax® Offerings Reviews - Page 11073
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Turbo Tax for business needs some more explanation It is a good product, but some of the support that is present in the personal product needs to be present in the corporate version. Also, some subcategories on business expenses would be nice, so that people can refresh their memories from what expenses they had last year.
Date published: 2022-03-31
Rated 3 out of 5 by from Turbotax unexpected mandatory fees I love turbotax and been using it for years but I don't like the expected and mandatory fees. Since I have a child and received a child tax credit I shouldn't have to pay the $100 fee. very upset. should have an option to opt out.
Date published: 2022-03-31
Rated 1 out of 5 by from horrible My US Bank discount wouldn't apply to my account even though the "upgrade" option showed the discounts. I decided I'd upgrade one level up, then downgrade to see if the discount would be applied. It did get applied but I was unable to downgrade resulting in $25 extra to file my taxes (Deluxe - $75, Self employed - $99). The only way I could downgrade was by deleting my entire return and starting over. A return With over 100 stock transactions, 3 W2s, Property taxes.. Basically 6-8 hours of work entering information in. Turbo Tax, THIS is a joke for not letting people downgrade and keep their info. Last year I'm using Turbo tax, or any Intuit software. Credit Karma? Nah, Credit sesame Turbo Tax? Nah, Tax act.
Date published: 2022-03-31
Rated 5 out of 5 by from rad great loved it ill be back next year thanks again best wishes
Date published: 2022-03-31
Rated 4 out of 5 by from Great Product Easy to manage and support, help is very nice. Reviewing documents help from have a problem down the road with the IRS.
Date published: 2022-03-31
Rated 5 out of 5 by from great experiance it was easy to use. one question was answered quickly and was the correct info
Date published: 2022-03-31
Rated 3 out of 5 by from I need Turbotax business for MAC I like doing my business taxes with Turbotax because it is easy to follow, however there is no version for MAC users which is very frustrating. Please develop a new version for MAC!
Date published: 2022-03-31
Rated 5 out of 5 by from Extremely Helpful My experience was great and I received great support from 2 support agents.
Date published: 2022-03-31
Rated 5 out of 5 by from Awesome I file with TurboTax every year I don't use any other way to do my taxes
Date published: 2022-03-31
Rated 2 out of 5 by from Turbo Tax Deluxe I was very frustrated because it made me file a schedule C for a business I don't have - the whole reason why I teach for someone else (private music lessons) is so that I don't have to be a business - it did not help me fill out the forms and left everything blank to come up as errors later. VERY FRUSTRATING and I have no idea if I did it correctly. THANK YOU FOR FINALLY adding a place to enter PINS (we've had PINS for years due to Turbotax allowing Identity theft but I always had to search for the place on the form - it did not specifically ask but at least it shows up as an item to enter now.
Date published: 2022-03-31
All TurboTax® Offerings Reviews - Page 11073