TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 1 out of 5 by from Serious issues with Turbo tax this year I keep getting rejected return emails and no assistance with live help. very very disappointed with the service.
Date published: 2021-02-19
Rated 5 out of 5 by from Turbo Tax is Awesome!!! My experience with TurboTax went smoothly. Putting my tax information was very easy. And following the steps.
Date published: 2021-02-19
Rated 1 out of 5 by from What's wrong with Turbo Tax This Year?? Software error- shoddy instructions on how to fix State returns- I have no idea what exactly was the problem, or how to fix it. The "step-by-step" instructions to fix are anything but. This might be my last year using Turbo Tax.
Date published: 2021-02-19
Rated 5 out of 5 by from Trusted Tax Software we used for years I have am comfortable with how turbo tax Privacy policy because I know my data and other personal information is private
Date published: 2021-02-19
Rated 3 out of 5 by from turbo tax need get there it together They filed my state and rejected it because there software was not upgraded. Now I got wait longer to get my return. All they said was sorry are fault. Give me a discount, sorry dont to nothing for me.
Date published: 2021-02-19
Rated 2 out of 5 by from Their software caused me a rejected return! I fieled CA State Return, it just sat there pending for days, TurboTax kept telling me it was a State issue. The State told me that it was not. After a week TurboTax said it was a software issue of theirs. The took my money, had bad software and did not make it right with the customer.
Date published: 2021-02-19
Rated 5 out of 5 by from Easy and fast process! Been using for few years now and I really like all the tips along the way to look for additional deductions and make sure all the proper items are entered
Date published: 2021-02-19
Rated 3 out of 5 by from TurboTax was easy It was very easy to use but would not let me continue if I did not buy the upgraded version
Date published: 2021-02-19
Rated 5 out of 5 by from TurboTax is Awesome User friendly and easy to navigate through the system
Date published: 2021-02-19
Rated 2 out of 5 by from Its Okay, Too Many Ads, Too Many Bugs I've been a loyal TT customer for a few years but the repeated prompting for upgrades is getting to be pretty annoying, especially when I'm already using the Deluxe or Premier tiers. Additionally, the software package this year is buggier than in recent years. I went through both federal and state returns, paid, and was told everything was ready to go only for the e-file to come back with an error about available forms. After a huge Easter egg hunt, I started the state over and it prompted me to pay again... TT only charged me for the federal the first time around - hence why the e-file didn't go through - but for some reason it took me going through the state return all over again for it to realize? Not only did it charge me separately, which is weird enough, but the software seemingly had no checks to identify this as an issue when it came time to file... I had to figure it out myself. I'm an engineer by trade, but I get paid to troubleshoot things, I shouldn't have to troubleshoot things for which I've paid.
Date published: 2021-02-19
All TurboTax® Offerings Reviews - Page 11068
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from Serious issues with Turbo tax this year I keep getting rejected return emails and no assistance with live help. very very disappointed with the service.
Date published: 2021-02-19
Rated 5 out of 5 by from Turbo Tax is Awesome!!! My experience with TurboTax went smoothly. Putting my tax information was very easy. And following the steps.
Date published: 2021-02-19
Rated 1 out of 5 by from What's wrong with Turbo Tax This Year?? Software error- shoddy instructions on how to fix State returns- I have no idea what exactly was the problem, or how to fix it. The "step-by-step" instructions to fix are anything but. This might be my last year using Turbo Tax.
Date published: 2021-02-19
Rated 5 out of 5 by from Trusted Tax Software we used for years I have am comfortable with how turbo tax Privacy policy because I know my data and other personal information is private
Date published: 2021-02-19
Rated 3 out of 5 by from turbo tax need get there it together They filed my state and rejected it because there software was not upgraded. Now I got wait longer to get my return. All they said was sorry are fault. Give me a discount, sorry dont to nothing for me.
Date published: 2021-02-19
Rated 2 out of 5 by from Their software caused me a rejected return! I fieled CA State Return, it just sat there pending for days, TurboTax kept telling me it was a State issue. The State told me that it was not. After a week TurboTax said it was a software issue of theirs. The took my money, had bad software and did not make it right with the customer.
Date published: 2021-02-19
Rated 5 out of 5 by from Easy and fast process! Been using for few years now and I really like all the tips along the way to look for additional deductions and make sure all the proper items are entered
Date published: 2021-02-19
Rated 3 out of 5 by from TurboTax was easy It was very easy to use but would not let me continue if I did not buy the upgraded version
Date published: 2021-02-19
Rated 5 out of 5 by from TurboTax is Awesome User friendly and easy to navigate through the system
Date published: 2021-02-19
Rated 2 out of 5 by from Its Okay, Too Many Ads, Too Many Bugs I've been a loyal TT customer for a few years but the repeated prompting for upgrades is getting to be pretty annoying, especially when I'm already using the Deluxe or Premier tiers. Additionally, the software package this year is buggier than in recent years. I went through both federal and state returns, paid, and was told everything was ready to go only for the e-file to come back with an error about available forms. After a huge Easter egg hunt, I started the state over and it prompted me to pay again... TT only charged me for the federal the first time around - hence why the e-file didn't go through - but for some reason it took me going through the state return all over again for it to realize? Not only did it charge me separately, which is weird enough, but the software seemingly had no checks to identify this as an issue when it came time to file... I had to figure it out myself. I'm an engineer by trade, but I get paid to troubleshoot things, I shouldn't have to troubleshoot things for which I've paid.
Date published: 2021-02-19
All TurboTax® Offerings Reviews - Page 11068