TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from very patient and understanding! what more could you ask for? it's stressful enough trying to navigate your own thought but i was helped three times today by three different specialists and they all were very patient and resourceful when it came to helping me find different solutions for my issues and even helping resolve another issue i didnt even realize i had.
Date published: 2022-03-15
Rated 5 out of 5 by from Awesome! No problem, easy to use, good resources. Thorough!
Date published: 2022-03-15
Rated 4 out of 5 by from TURBO TAX IS EXPENSIVE ALTHOUGH WORTH IT I am disappointed that Turbo Tax no longer offers Free File for us old people without anything out of the ordinary on our returns. I have used Turbo Tax for years and Free E-file for the last few years, which was great! This year the same type of returns cost me $49 for Federal and another $49 for Wisconsin, which is substantial on a retired income. In the end, I am done and they are e-filed, so I have to say, begrudgingly, that it was worth it!
Date published: 2022-03-15
Rated 5 out of 5 by from Great product Easy to use and accurate. I have used it for 25 years.
Date published: 2022-03-15
Rated 5 out of 5 by from Return Customer The communication started slow, but once Robert O. got involved it moved along like TurboTax usually does. He was patient and asked all the right questions.
Date published: 2022-03-15
Rated 5 out of 5 by from Turbotax is great! Started filling out the paperwork myself using turbotax basic but was getting confused by the terminology and forms I needed to provide. I ended up switching up to the Deluxe option as I wanted someone with experience to handle my taxes and get not only the return I was due but also make sure I was not owing any taxes. I had just moved to a new state and started a new job so I felt much better getting help from a professional than handling it on my own.
Date published: 2022-03-15
Rated 4 out of 5 by from Good for single Hard for married I used this to file for my deceased father--no problem as he had all of his records in Quicken and passed in December. I used for my college daughter no problem. Tried to use for married filing joint but trying to navigate questions was difficult when I have an HSA, tuition payments, social security for spouse and child. Gave up and will be paying an accountant in the family to file for us.
Date published: 2022-03-15
Rated 5 out of 5 by from Very Helpful and accurate It took quite a bit foe me to sort thru all forms, but the software is very well suited to answer all customer question
Date published: 2022-03-15
Rated 4 out of 5 by from Have used Turbo Tax 10 years I have used Turbo Tax for about 10 years, used when we had many stock transactions, not so many now! It is easy to manipulate in and nice to be able to handle independently.
Date published: 2022-03-15
Rated 5 out of 5 by from You make it so easy I am always scared to do my own taxes. If I go and have them done, it is double the amount
Date published: 2022-03-15
All TurboTax® Offerings Reviews - Page 11035
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from very patient and understanding! what more could you ask for? it's stressful enough trying to navigate your own thought but i was helped three times today by three different specialists and they all were very patient and resourceful when it came to helping me find different solutions for my issues and even helping resolve another issue i didnt even realize i had.
Date published: 2022-03-15
Rated 5 out of 5 by from Awesome! No problem, easy to use, good resources. Thorough!
Date published: 2022-03-15
Rated 4 out of 5 by from TURBO TAX IS EXPENSIVE ALTHOUGH WORTH IT I am disappointed that Turbo Tax no longer offers Free File for us old people without anything out of the ordinary on our returns. I have used Turbo Tax for years and Free E-file for the last few years, which was great! This year the same type of returns cost me $49 for Federal and another $49 for Wisconsin, which is substantial on a retired income. In the end, I am done and they are e-filed, so I have to say, begrudgingly, that it was worth it!
Date published: 2022-03-15
Rated 5 out of 5 by from Great product Easy to use and accurate. I have used it for 25 years.
Date published: 2022-03-15
Rated 5 out of 5 by from Return Customer The communication started slow, but once Robert O. got involved it moved along like TurboTax usually does. He was patient and asked all the right questions.
Date published: 2022-03-15
Rated 5 out of 5 by from Turbotax is great! Started filling out the paperwork myself using turbotax basic but was getting confused by the terminology and forms I needed to provide. I ended up switching up to the Deluxe option as I wanted someone with experience to handle my taxes and get not only the return I was due but also make sure I was not owing any taxes. I had just moved to a new state and started a new job so I felt much better getting help from a professional than handling it on my own.
Date published: 2022-03-15
Rated 4 out of 5 by from Good for single Hard for married I used this to file for my deceased father--no problem as he had all of his records in Quicken and passed in December. I used for my college daughter no problem. Tried to use for married filing joint but trying to navigate questions was difficult when I have an HSA, tuition payments, social security for spouse and child. Gave up and will be paying an accountant in the family to file for us.
Date published: 2022-03-15
Rated 5 out of 5 by from Very Helpful and accurate It took quite a bit foe me to sort thru all forms, but the software is very well suited to answer all customer question
Date published: 2022-03-15
Rated 4 out of 5 by from Have used Turbo Tax 10 years I have used Turbo Tax for about 10 years, used when we had many stock transactions, not so many now! It is easy to manipulate in and nice to be able to handle independently.
Date published: 2022-03-15
Rated 5 out of 5 by from You make it so easy I am always scared to do my own taxes. If I go and have them done, it is double the amount
Date published: 2022-03-15
All TurboTax® Offerings Reviews - Page 11035