TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from Turbo tax is unbelievable This was my first experience and it was almost effortless. I can't believe how easy it was and I didn't have to leave my home.
Date published: 2021-02-20
Rated 2 out of 5 by from Turbo tax is what it should be I've been retired military for 10 years now and every year I have to enter the same information, except my pay, every year on my 1099R, and now my wife is retired. And This program says something is wrong with my state tax return and I can't e-file until I fix it but it won't let me fix it so now I have to send it in by mail.
Date published: 2021-02-20
Rated 5 out of 5 by from Turbo Tax is Awesom It's easy, fast, and affordable. With help available.
Date published: 2021-02-20
Rated 2 out of 5 by from Not super happy today After completing my return, paying for it and requesting to print it and manually file, I realized I left off income. I contacted chat to change my income data as the system would not allow me to do so. Bottom line --The chat experts do not know the software. The chat expert incorrectly insisted I would need to wait and file an amended return in three weeks even though I had not filed my first return yet. I requested a supervisor, who told me how to clear my return and start over (after 6 hours work on my initial form!). Fortunately, next to that start over button was a button that allowed me to revise the return. The cost for TurboTax is pretty high for online -- the chat experts should be able to help me use the software in addition to knowing about tax law.
Date published: 2021-02-20
Rated 5 out of 5 by from Good Customer Service Great experience. Fast and easy. Highly recommend.
Date published: 2021-02-20
Rated 5 out of 5 by from Easy to use! So easy to use and asks relevant questions to get the info needed.
Date published: 2021-02-20
Rated 5 out of 5 by from A great help and easy to use. TurboTax Live was a great help and my issue was solved quickly and easily.
Date published: 2021-02-20
Rated 5 out of 5 by from Have used it for many years and love it! My income taxes are not as complicated as they used to be and I'm sure I could do these on my own, but I do not want to! This program makes the process very easy and I still find information that I may not have caught if it wasn't for their guided step by step help. It takes the anxiety out of filing and I love it!
Date published: 2021-02-20
Rated 5 out of 5 by from Good Job Turbo Tax! Very helpful and saved a lot of time. Had to go back and try and fix things over a few times but I’m glad for the checks and balances. I wished I had used this many years ago. It would have saved me from a lot of tax mistakes and aggravation. It also has gotten me greater tax returns than I would have otherwise or have in the past. This is much easier and simpler.
Date published: 2021-02-20
Rated 5 out of 5 by from Walked me through each step! All of the Tax experts' CPAs were very skilled and professional. My situation was complicated. Thank you
Date published: 2021-02-20
All TurboTax® Offerings Reviews - Page 11024
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Turbo tax is unbelievable This was my first experience and it was almost effortless. I can't believe how easy it was and I didn't have to leave my home.
Date published: 2021-02-20
Rated 2 out of 5 by from Turbo tax is what it should be I've been retired military for 10 years now and every year I have to enter the same information, except my pay, every year on my 1099R, and now my wife is retired. And This program says something is wrong with my state tax return and I can't e-file until I fix it but it won't let me fix it so now I have to send it in by mail.
Date published: 2021-02-20
Rated 5 out of 5 by from Turbo Tax is Awesom It's easy, fast, and affordable. With help available.
Date published: 2021-02-20
Rated 2 out of 5 by from Not super happy today After completing my return, paying for it and requesting to print it and manually file, I realized I left off income. I contacted chat to change my income data as the system would not allow me to do so. Bottom line --The chat experts do not know the software. The chat expert incorrectly insisted I would need to wait and file an amended return in three weeks even though I had not filed my first return yet. I requested a supervisor, who told me how to clear my return and start over (after 6 hours work on my initial form!). Fortunately, next to that start over button was a button that allowed me to revise the return. The cost for TurboTax is pretty high for online -- the chat experts should be able to help me use the software in addition to knowing about tax law.
Date published: 2021-02-20
Rated 5 out of 5 by from Good Customer Service Great experience. Fast and easy. Highly recommend.
Date published: 2021-02-20
Rated 5 out of 5 by from Easy to use! So easy to use and asks relevant questions to get the info needed.
Date published: 2021-02-20
Rated 5 out of 5 by from A great help and easy to use. TurboTax Live was a great help and my issue was solved quickly and easily.
Date published: 2021-02-20
Rated 5 out of 5 by from Have used it for many years and love it! My income taxes are not as complicated as they used to be and I'm sure I could do these on my own, but I do not want to! This program makes the process very easy and I still find information that I may not have caught if it wasn't for their guided step by step help. It takes the anxiety out of filing and I love it!
Date published: 2021-02-20
Rated 5 out of 5 by from Good Job Turbo Tax! Very helpful and saved a lot of time. Had to go back and try and fix things over a few times but I’m glad for the checks and balances. I wished I had used this many years ago. It would have saved me from a lot of tax mistakes and aggravation. It also has gotten me greater tax returns than I would have otherwise or have in the past. This is much easier and simpler.
Date published: 2021-02-20
Rated 5 out of 5 by from Walked me through each step! All of the Tax experts' CPAs were very skilled and professional. My situation was complicated. Thank you
Date published: 2021-02-20
All TurboTax® Offerings Reviews - Page 11024