TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Turbo tax is awesome Amazing! Easy follow along steps! Quick and very straightforward
Date published: 2022-03-25
Rated 5 out of 5 by from Turbo Tax was helpful Convenient, fast, knowledgeable!!!!!!!!!!!!!!!!!!!!
Date published: 2022-03-25
Rated 2 out of 5 by from Mixed feelings - Joyce was TERRIBLE I was first paired with Joyce - who was truly disgusting to me. We started off quite pleasant and I was timely and thorough with all my responses and documentation - but Joyce called me after reviewing everything and all but accused me of being a criminal - suggesting that if she did my return "I wouldn't be happy with the results because...well I just can't say". Joyce implied that I was fudging my return - which is 100% completely untrue. I was truly appalled and I would honestly like a record of the Phone call when this happened. It should be in your files as I know your recorded it. She ended the call by saying she would not do my taxes. I almost left TurboTax altogether at that point but then decided to try one more accountant - which ended up being Sam. Same did a fine job and I don't have any complaints about him. But I will never think about the TurboTax brand the way I used to thanks to the terrible experience I had with Joyce. Again, please do let me know if you can find the recording. I'd like a copy of it.
Date published: 2022-03-25
Rated 5 out of 5 by from turbo tax review the turbo tax package is very good, easy to follow very complicated tax laws
Date published: 2022-03-25
Rated 5 out of 5 by from Excellent Great software for doing your taxes. I recommend using it to everyone.
Date published: 2022-03-25
Rated 5 out of 5 by from TurboTax is Simple The entire process from start to finish is simple.
Date published: 2022-03-25
Rated 5 out of 5 by from TurboTax made doing my taxes from overseas easy This was my second time using TurboTax Live Full Service to file my US taxes from Singapore. My Live Tax Expert, Gabriella, is incredibly knowledgeable of how to handle my international situation and is incredibly thorough and detail-oriented in walking me through all of the different considerations and answering my (many) questions. Because of my time zone, I prefer to communicate primarily via chat. This worked out really well for me, because Gabriella was extremely fast and efficient, highly communicative, and considerate of my time zone. Overall, I'm very happy with how hands-on my Live Tax Expert was with me and how well this service adapted to my needs and made me feel secure, even from overseas. And of course, I was really happy with my results at filing. Thanks Gabriella!
Date published: 2022-03-25
Rated 3 out of 5 by from TurboTax for Business is not like TurboTax I have used TurboTax for personal income taxes for years, and love it. This is the first year I have had to use TurboTax for Business, as I am now running a couple Trusts. This is not the same...much has to be done manually rather than prompted by the program.
Date published: 2022-03-25
Rated 5 out of 5 by from Excellent Very easy and quick. Found my documents on-line which sped up the process.
Date published: 2022-03-25
Rated 5 out of 5 by from TurboTax is Awesome! I had issues with finding forms/deleting forms and the representative was very helpful and understanding that the mistakes I made we on my part and she assured me that the problem could be solved.
Date published: 2022-03-25
All TurboTax® Offerings Reviews - Page 11021
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo tax is awesome Amazing! Easy follow along steps! Quick and very straightforward
Date published: 2022-03-25
Rated 5 out of 5 by from Turbo Tax was helpful Convenient, fast, knowledgeable!!!!!!!!!!!!!!!!!!!!
Date published: 2022-03-25
Rated 2 out of 5 by from Mixed feelings - Joyce was TERRIBLE I was first paired with Joyce - who was truly disgusting to me. We started off quite pleasant and I was timely and thorough with all my responses and documentation - but Joyce called me after reviewing everything and all but accused me of being a criminal - suggesting that if she did my return "I wouldn't be happy with the results because...well I just can't say". Joyce implied that I was fudging my return - which is 100% completely untrue. I was truly appalled and I would honestly like a record of the Phone call when this happened. It should be in your files as I know your recorded it. She ended the call by saying she would not do my taxes. I almost left TurboTax altogether at that point but then decided to try one more accountant - which ended up being Sam. Same did a fine job and I don't have any complaints about him. But I will never think about the TurboTax brand the way I used to thanks to the terrible experience I had with Joyce. Again, please do let me know if you can find the recording. I'd like a copy of it.
Date published: 2022-03-25
Rated 5 out of 5 by from turbo tax review the turbo tax package is very good, easy to follow very complicated tax laws
Date published: 2022-03-25
Rated 5 out of 5 by from Excellent Great software for doing your taxes. I recommend using it to everyone.
Date published: 2022-03-25
Rated 5 out of 5 by from TurboTax is Simple The entire process from start to finish is simple.
Date published: 2022-03-25
Rated 5 out of 5 by from TurboTax made doing my taxes from overseas easy This was my second time using TurboTax Live Full Service to file my US taxes from Singapore. My Live Tax Expert, Gabriella, is incredibly knowledgeable of how to handle my international situation and is incredibly thorough and detail-oriented in walking me through all of the different considerations and answering my (many) questions. Because of my time zone, I prefer to communicate primarily via chat. This worked out really well for me, because Gabriella was extremely fast and efficient, highly communicative, and considerate of my time zone. Overall, I'm very happy with how hands-on my Live Tax Expert was with me and how well this service adapted to my needs and made me feel secure, even from overseas. And of course, I was really happy with my results at filing. Thanks Gabriella!
Date published: 2022-03-25
Rated 3 out of 5 by from TurboTax for Business is not like TurboTax I have used TurboTax for personal income taxes for years, and love it. This is the first year I have had to use TurboTax for Business, as I am now running a couple Trusts. This is not the same...much has to be done manually rather than prompted by the program.
Date published: 2022-03-25
Rated 5 out of 5 by from Excellent Very easy and quick. Found my documents on-line which sped up the process.
Date published: 2022-03-25
Rated 5 out of 5 by from TurboTax is Awesome! I had issues with finding forms/deleting forms and the representative was very helpful and understanding that the mistakes I made we on my part and she assured me that the problem could be solved.
Date published: 2022-03-25
All TurboTax® Offerings Reviews - Page 11021