TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294016 reviews)
Star ratings are from 2022
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Rated 1 out of 5 by from sucks this system sucks for the fact that i was not told to mail a copy of my return to the irs. even after receiving a conformation code. a month later i figured out i have to still send a copy mailed and wait another 21days was not easy to understand the process. then send a paper copy of my taxes of to be filed.
Date published: 2022-03-29
Rated 5 out of 5 by from Easy! Just had to follow the instructions and that was it.
Date published: 2022-03-29
Rated 1 out of 5 by from Turbo tax is very poor. very confuse, no Learn More and very unclear instructions in disaster distribution sections.
Date published: 2022-03-29
Rated 5 out of 5 by from Easy to Use This is a great product. I had questions and they answered them. Easy to use and I’ll be back.
Date published: 2022-03-29
Rated 3 out of 5 by from Problems for Retirees with Canadian accounts TurboTax suggested I contribute to IRA when I do not have earned income, though I have a W-2 from Nonqualified plans (Box 11). Step by Step also had problem inputing Form 1116 with both Custodial AND Depository accounts.
Date published: 2022-03-29
Rated 5 out of 5 by from Still around. I've used TurboTax for several years, and I always have a great experience. I could see myself using their service for several more years.
Date published: 2022-03-29
Rated 3 out of 5 by from Turbo Tax has hidden fees Turbo Tax has hidden fees. It starts out great but then if you have even more than your w2 it will make you pay money. almost 200 dollars just to do simple taxes. Never using again
Date published: 2022-03-29
Rated 5 out of 5 by from Turbotax Representatives are helpful I've been struggling filing my taxes but TurboTax Live Premier helped me out a lot. The extra money you'll pay for the TurboTax Live Premier upgrade is going to be worth it. The convenience of having a tax expert help you out is just amazing. You can talk to them via phone call and you can share your turbotax screen with them as you both go through the process. It's convenient. Definitely recommended. I wish they would give discount to loyal TurboTax customers though. Other than that, they're 100 percent helpful!
Date published: 2022-03-29
Rated 4 out of 5 by from Wasn't As Bad As I Thought I was mildly intimidated by attempting to do this myself. The process was easy and when I needed to call for assistance, Dania was ready and very capable with answering my questions.
Date published: 2022-03-29
Rated 1 out of 5 by from Forced to upgrade Had a rough year. Barely made enough to legally file. Was considered a freelancer and had to pay $21 to the government, which wasn't so bad, but was forced to upgrade to file and it cost $80 to file state and federal. Waited a few weeks to afford to pay it and now it's $100 to file. What a joke. Had no choice
Date published: 2022-03-29
All TurboTax® Offerings Reviews - Page 11019
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from sucks this system sucks for the fact that i was not told to mail a copy of my return to the irs. even after receiving a conformation code. a month later i figured out i have to still send a copy mailed and wait another 21days was not easy to understand the process. then send a paper copy of my taxes of to be filed.
Date published: 2022-03-29
Rated 5 out of 5 by from Easy! Just had to follow the instructions and that was it.
Date published: 2022-03-29
Rated 1 out of 5 by from Turbo tax is very poor. very confuse, no Learn More and very unclear instructions in disaster distribution sections.
Date published: 2022-03-29
Rated 5 out of 5 by from Easy to Use This is a great product. I had questions and they answered them. Easy to use and I’ll be back.
Date published: 2022-03-29
Rated 3 out of 5 by from Problems for Retirees with Canadian accounts TurboTax suggested I contribute to IRA when I do not have earned income, though I have a W-2 from Nonqualified plans (Box 11). Step by Step also had problem inputing Form 1116 with both Custodial AND Depository accounts.
Date published: 2022-03-29
Rated 5 out of 5 by from Still around. I've used TurboTax for several years, and I always have a great experience. I could see myself using their service for several more years.
Date published: 2022-03-29
Rated 3 out of 5 by from Turbo Tax has hidden fees Turbo Tax has hidden fees. It starts out great but then if you have even more than your w2 it will make you pay money. almost 200 dollars just to do simple taxes. Never using again
Date published: 2022-03-29
Rated 5 out of 5 by from Turbotax Representatives are helpful I've been struggling filing my taxes but TurboTax Live Premier helped me out a lot. The extra money you'll pay for the TurboTax Live Premier upgrade is going to be worth it. The convenience of having a tax expert help you out is just amazing. You can talk to them via phone call and you can share your turbotax screen with them as you both go through the process. It's convenient. Definitely recommended. I wish they would give discount to loyal TurboTax customers though. Other than that, they're 100 percent helpful!
Date published: 2022-03-29
Rated 4 out of 5 by from Wasn't As Bad As I Thought I was mildly intimidated by attempting to do this myself. The process was easy and when I needed to call for assistance, Dania was ready and very capable with answering my questions.
Date published: 2022-03-29
Rated 1 out of 5 by from Forced to upgrade Had a rough year. Barely made enough to legally file. Was considered a freelancer and had to pay $21 to the government, which wasn't so bad, but was forced to upgrade to file and it cost $80 to file state and federal. Waited a few weeks to afford to pay it and now it's $100 to file. What a joke. Had no choice
Date published: 2022-03-29
All TurboTax® Offerings Reviews - Page 11019