TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.
(4.6/5
| 294016 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 1 out of 5 by
papercopy from
sucks
this system sucks for the fact that i was not told to mail a copy of my return to the irs. even after receiving a conformation code. a month later i figured out i have to still send a copy mailed and wait another 21days was not easy to understand the process. then send a paper copy of my taxes of to be filed.
Date published: 2022-03-29
Rated 5 out of 5 by
Nancy1941 from
Easy!
Just had to follow the instructions and that was it.
Date published: 2022-03-29
Rated 1 out of 5 by
do ngu from
Turbo tax is very poor.
very confuse, no Learn More and very unclear instructions in disaster distribution sections.
Date published: 2022-03-29
Rated 5 out of 5 by
Bpath33 from
Easy to Use
This is a great product. I had questions and they answered them. Easy to use and I’ll be back.
Date published: 2022-03-29
Rated 3 out of 5 by
ph48 from
Problems for Retirees with Canadian accounts
TurboTax suggested I contribute to IRA when I do not have earned income, though I have a W-2 from Nonqualified plans (Box 11). Step by Step also had problem inputing Form 1116 with both Custodial AND Depository accounts.
Date published: 2022-03-29
Rated 5 out of 5 by
BEARWRIGHT from
Still around.
I've used TurboTax for several years, and I always have a great experience. I could see myself using their service for several more years.
Date published: 2022-03-29
Rated 3 out of 5 by
kmcq98 from
Turbo Tax has hidden fees
Turbo Tax has hidden fees. It starts out great but then if you have even more than your w2 it will make you pay money. almost 200 dollars just to do simple taxes. Never using again
Date published: 2022-03-29
Rated 5 out of 5 by
shan0707 from
Turbotax Representatives are helpful
I've been struggling filing my taxes but TurboTax Live Premier helped me out a lot. The extra money you'll pay for the TurboTax Live Premier upgrade is going to be worth it. The convenience of having a tax expert help you out is just amazing. You can talk to them via phone call and you can share your turbotax screen with them as you both go through the process. It's convenient. Definitely recommended. I wish they would give discount to loyal TurboTax customers though. Other than that, they're 100 percent helpful!
Date published: 2022-03-29
Rated 4 out of 5 by
Katrobnson from
Wasn't As Bad As I Thought
I was mildly intimidated by attempting to do this myself. The process was easy and when I needed to call for assistance, Dania was ready and very capable with answering my questions.
Date published: 2022-03-29
Rated 1 out of 5 by
skorpion725 from
Forced to upgrade
Had a rough year. Barely made enough to legally file. Was considered a freelancer and had to pay $21 to the government, which wasn't so bad, but was forced to upgrade to file and it cost $80 to file state and federal. Waited a few weeks to afford to pay it and now it's $100 to file. What a joke. Had no choice
All TurboTax® Offerings Reviews - Page 11019
Date published: 2022-03-29
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 1 out of 5 by
papercopy from
sucks
this system sucks for the fact that i was not told to mail a copy of my return to the irs. even after receiving a conformation code. a month later i figured out i have to still send a copy mailed and wait another 21days was not easy to understand the process. then send a paper copy of my taxes of to be filed.
Date published: 2022-03-29
Rated 5 out of 5 by
Nancy1941 from
Easy!
Just had to follow the instructions and that was it.
Date published: 2022-03-29
Rated 1 out of 5 by
do ngu from
Turbo tax is very poor.
very confuse, no Learn More and very unclear instructions in disaster distribution sections.
Date published: 2022-03-29
Rated 5 out of 5 by
Bpath33 from
Easy to Use
This is a great product. I had questions and they answered them. Easy to use and I’ll be back.
Date published: 2022-03-29
Rated 3 out of 5 by
ph48 from
Problems for Retirees with Canadian accounts
TurboTax suggested I contribute to IRA when I do not have earned income, though I have a W-2 from Nonqualified plans (Box 11). Step by Step also had problem inputing Form 1116 with both Custodial AND Depository accounts.
Date published: 2022-03-29
Rated 5 out of 5 by
BEARWRIGHT from
Still around.
I've used TurboTax for several years, and I always have a great experience. I could see myself using their service for several more years.
Date published: 2022-03-29
Rated 3 out of 5 by
kmcq98 from
Turbo Tax has hidden fees
Turbo Tax has hidden fees. It starts out great but then if you have even more than your w2 it will make you pay money. almost 200 dollars just to do simple taxes. Never using again
Date published: 2022-03-29
Rated 5 out of 5 by
shan0707 from
Turbotax Representatives are helpful
I've been struggling filing my taxes but TurboTax Live Premier helped me out a lot. The extra money you'll pay for the TurboTax Live Premier upgrade is going to be worth it. The convenience of having a tax expert help you out is just amazing. You can talk to them via phone call and you can share your turbotax screen with them as you both go through the process. It's convenient. Definitely recommended. I wish they would give discount to loyal TurboTax customers though. Other than that, they're 100 percent helpful!
Date published: 2022-03-29
Rated 4 out of 5 by
Katrobnson from
Wasn't As Bad As I Thought
I was mildly intimidated by attempting to do this myself. The process was easy and when I needed to call for assistance, Dania was ready and very capable with answering my questions.
Date published: 2022-03-29
Rated 1 out of 5 by
skorpion725 from
Forced to upgrade
Had a rough year. Barely made enough to legally file. Was considered a freelancer and had to pay $21 to the government, which wasn't so bad, but was forced to upgrade to file and it cost $80 to file state and federal. Waited a few weeks to afford to pay it and now it's $100 to file. What a joke. Had no choice
All TurboTax® Offerings Reviews - Page 11019
Date published: 2022-03-29