TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294018 reviews)
Star ratings are from 2022
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Rated 4 out of 5 by from still here after all these years been using turbo tax for 5-6 years, always happy with their service though it is startign to be as expensive as an accountant for basic taxes.
Date published: 2022-02-26
Rated 5 out of 5 by from TurboTax is Awesome I have been using TuboTax for over 8 years and have no complaints.
Date published: 2022-02-26
Rated 3 out of 5 by from Turbo tax is okay I’ve always gotten my full refund I don’t know what is different
Date published: 2022-02-26
Rated 2 out of 5 by from TurboTax needs some work TurboTax Business has had the same software glitch for years. After I purchased the state return, I got stuck in a loop in the TurboTax software trying to install the state return. I called customer service and worked with them for about 2 hours yesterday and over an hour today. I finally was transferred me to someone who sent me an email with information on how to fix the glitch, called: "State install/e-file update loop: State not installed after installation or TurboTax needs to update prior to e-file" I had to uninstall TurboTax and reinstall it. What a waste of time. TurboTax needs to fix this.
Date published: 2022-02-26
Rated 5 out of 5 by from Easy and quick! Using turbo tax was really fast and easy, also really helpful!
Date published: 2022-02-26
Rated 5 out of 5 by from Helping out the Firefighters My live expert Michael was awesome he always kept me updated and made it easy for my to file my taxes! Being a full time Firefighter we are always busy helping others and to have someone help us is pretty cool it was definitely one less thing I had to worry about! I will definitely do this again next year! Thanks again!
Date published: 2022-02-26
Rated 5 out of 5 by from Turbo tax was great Easy and stress free. Fast and really useful for if you don't have time to go down to an office.
Date published: 2022-02-26
Rated 5 out of 5 by from okay it took about a whole mont... but thanks :) lol i live in nc so i couldn't submit my taxes till literally today (not yall fault tho)... however it was super easy and as someone who's been doing their own taxes for two years now... it has been a breeze. thanks turbo tax!!
Date published: 2022-02-26
Rated 3 out of 5 by from Good Very good I recommend to de people who need and doing next year we TurboTax
Date published: 2022-02-26
Rated 2 out of 5 by from Hopefully correct I ended up using TurboTax again. Habits. This year, of course, again, they didn't have some necessary forms when I wanted to file at the beginning of February. But of course this only became clear when I had paid and could not select direct debit because I owe taxes. Then on Feb 17, TurboTax sent me an e-mail "You did it! Taxes are done !". Far from it. Yes, I'd paid for TurboTax, but due to missing forms I could not complete and file my return. Now - Feb 25 - they finally have the forms ready, and the thing taunts me with "The refund-advance-option is no longer available. It was a limited-time offer". This is (1) not nice, because not my fault, and (2) doesn't apply because I owe money. Let's hope it's not rejected due to TurboTax errors ( missing form entries ) like last year. I rate it two stars because I do seem to have gotten my taxes done. I expect better. Have the forms ready. Import my W2 without errors. No copy&paste errors in descriptions. No offers that can't apply to me.
Date published: 2022-02-26
All TurboTax® Offerings Reviews - Page 11017
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from still here after all these years been using turbo tax for 5-6 years, always happy with their service though it is startign to be as expensive as an accountant for basic taxes.
Date published: 2022-02-26
Rated 5 out of 5 by from TurboTax is Awesome I have been using TuboTax for over 8 years and have no complaints.
Date published: 2022-02-26
Rated 3 out of 5 by from Turbo tax is okay I’ve always gotten my full refund I don’t know what is different
Date published: 2022-02-26
Rated 2 out of 5 by from TurboTax needs some work TurboTax Business has had the same software glitch for years. After I purchased the state return, I got stuck in a loop in the TurboTax software trying to install the state return. I called customer service and worked with them for about 2 hours yesterday and over an hour today. I finally was transferred me to someone who sent me an email with information on how to fix the glitch, called: "State install/e-file update loop: State not installed after installation or TurboTax needs to update prior to e-file" I had to uninstall TurboTax and reinstall it. What a waste of time. TurboTax needs to fix this.
Date published: 2022-02-26
Rated 5 out of 5 by from Easy and quick! Using turbo tax was really fast and easy, also really helpful!
Date published: 2022-02-26
Rated 5 out of 5 by from Helping out the Firefighters My live expert Michael was awesome he always kept me updated and made it easy for my to file my taxes! Being a full time Firefighter we are always busy helping others and to have someone help us is pretty cool it was definitely one less thing I had to worry about! I will definitely do this again next year! Thanks again!
Date published: 2022-02-26
Rated 5 out of 5 by from Turbo tax was great Easy and stress free. Fast and really useful for if you don't have time to go down to an office.
Date published: 2022-02-26
Rated 5 out of 5 by from okay it took about a whole mont... but thanks :) lol i live in nc so i couldn't submit my taxes till literally today (not yall fault tho)... however it was super easy and as someone who's been doing their own taxes for two years now... it has been a breeze. thanks turbo tax!!
Date published: 2022-02-26
Rated 3 out of 5 by from Good Very good I recommend to de people who need and doing next year we TurboTax
Date published: 2022-02-26
Rated 2 out of 5 by from Hopefully correct I ended up using TurboTax again. Habits. This year, of course, again, they didn't have some necessary forms when I wanted to file at the beginning of February. But of course this only became clear when I had paid and could not select direct debit because I owe taxes. Then on Feb 17, TurboTax sent me an e-mail "You did it! Taxes are done !". Far from it. Yes, I'd paid for TurboTax, but due to missing forms I could not complete and file my return. Now - Feb 25 - they finally have the forms ready, and the thing taunts me with "The refund-advance-option is no longer available. It was a limited-time offer". This is (1) not nice, because not my fault, and (2) doesn't apply because I owe money. Let's hope it's not rejected due to TurboTax errors ( missing form entries ) like last year. I rate it two stars because I do seem to have gotten my taxes done. I expect better. Have the forms ready. Import my W2 without errors. No copy&paste errors in descriptions. No offers that can't apply to me.
Date published: 2022-02-26
All TurboTax® Offerings Reviews - Page 11017