TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.
(4.6/5
| 294018 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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TurboTax Online
TurboTax Live Assisted
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TurboTax Live Full Service
Rated 4 out of 5 by
katedeathandtaxes from
still here after all these years
been using turbo tax for 5-6 years, always happy with their service though it is startign to be as expensive as an accountant for basic taxes.
Date published: 2022-02-26
Rated 5 out of 5 by
cweih85 from
TurboTax is Awesome
I have been using TuboTax for over 8 years and have no complaints.
Date published: 2022-02-26
Rated 3 out of 5 by
Me knit you from
Turbo tax is okay
I’ve always gotten my full refund I don’t know what is different
Date published: 2022-02-26
Rated 2 out of 5 by
TurboTax needs some work from
TurboTax needs some work
TurboTax Business has had the same software glitch for years. After I purchased the state return, I got stuck in a loop in the TurboTax software trying to install the state return. I called customer service and worked with them for about 2 hours yesterday and over an hour today. I finally was transferred me to someone who sent me an email with information on how to fix the glitch, called: "State install/e-file update loop: State not installed after installation or TurboTax needs to update prior to e-file" I had to uninstall TurboTax and reinstall it. What a waste of time. TurboTax needs to fix this.
Date published: 2022-02-26
Rated 5 out of 5 by
Kyle_take_a_while from
Easy and quick!
Using turbo tax was really fast and easy, also really helpful!
Date published: 2022-02-26
Rated 5 out of 5 by
Firefighter1995 from
Helping out the Firefighters
My live expert Michael was awesome he always kept me updated and made it easy for my to file my taxes! Being a full time Firefighter we are always busy helping others and to have someone help us is pretty cool it was definitely one less thing I had to worry about! I will definitely do this again next year! Thanks again!
Date published: 2022-02-26
Rated 5 out of 5 by
Drudown925 from
Turbo tax was great
Easy and stress free. Fast and really useful for if you don't have time to go down to an office.
Date published: 2022-02-26
Rated 5 out of 5 by
trinnahtee from
okay it took about a whole mont... but thanks :)
lol i live in nc so i couldn't submit my taxes till literally today (not yall fault tho)... however it was super easy and as someone who's been doing their own taxes for two years now... it has been a breeze. thanks turbo tax!!
Date published: 2022-02-26
Rated 3 out of 5 by
Cafetero from
Good
Very good I recommend to de people who need and doing next year we TurboTax
Date published: 2022-02-26
Rated 2 out of 5 by
Karl13 from
Hopefully correct
I ended up using TurboTax again. Habits. This year, of course, again, they didn't have some necessary forms when I wanted to file at the beginning of February. But of course this only became clear when I had paid and could not select direct debit because I owe taxes. Then on Feb 17, TurboTax sent me an e-mail "You did it! Taxes are done !". Far from it. Yes, I'd paid for TurboTax, but due to missing forms I could not complete and file my return. Now - Feb 25 - they finally have the forms ready, and the thing taunts me with "The refund-advance-option is no longer available. It was a limited-time offer". This is (1) not nice, because not my fault, and (2) doesn't apply because I owe money. Let's hope it's not rejected due to TurboTax errors ( missing form entries ) like last year. I rate it two stars because I do seem to have gotten my taxes done. I expect better. Have the forms ready. Import my W2 without errors. No copy&paste errors in descriptions. No offers that can't apply to me.
All TurboTax® Offerings Reviews - Page 11017
Date published: 2022-02-26
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 4 out of 5 by
katedeathandtaxes from
still here after all these years
been using turbo tax for 5-6 years, always happy with their service though it is startign to be as expensive as an accountant for basic taxes.
Date published: 2022-02-26
Rated 5 out of 5 by
cweih85 from
TurboTax is Awesome
I have been using TuboTax for over 8 years and have no complaints.
Date published: 2022-02-26
Rated 3 out of 5 by
Me knit you from
Turbo tax is okay
I’ve always gotten my full refund I don’t know what is different
Date published: 2022-02-26
Rated 2 out of 5 by
TurboTax needs some work from
TurboTax needs some work
TurboTax Business has had the same software glitch for years. After I purchased the state return, I got stuck in a loop in the TurboTax software trying to install the state return. I called customer service and worked with them for about 2 hours yesterday and over an hour today. I finally was transferred me to someone who sent me an email with information on how to fix the glitch, called: "State install/e-file update loop: State not installed after installation or TurboTax needs to update prior to e-file" I had to uninstall TurboTax and reinstall it. What a waste of time. TurboTax needs to fix this.
Date published: 2022-02-26
Rated 5 out of 5 by
Kyle_take_a_while from
Easy and quick!
Using turbo tax was really fast and easy, also really helpful!
Date published: 2022-02-26
Rated 5 out of 5 by
Firefighter1995 from
Helping out the Firefighters
My live expert Michael was awesome he always kept me updated and made it easy for my to file my taxes! Being a full time Firefighter we are always busy helping others and to have someone help us is pretty cool it was definitely one less thing I had to worry about! I will definitely do this again next year! Thanks again!
Date published: 2022-02-26
Rated 5 out of 5 by
Drudown925 from
Turbo tax was great
Easy and stress free. Fast and really useful for if you don't have time to go down to an office.
Date published: 2022-02-26
Rated 5 out of 5 by
trinnahtee from
okay it took about a whole mont... but thanks :)
lol i live in nc so i couldn't submit my taxes till literally today (not yall fault tho)... however it was super easy and as someone who's been doing their own taxes for two years now... it has been a breeze. thanks turbo tax!!
Date published: 2022-02-26
Rated 3 out of 5 by
Cafetero from
Good
Very good I recommend to de people who need and doing next year we TurboTax
Date published: 2022-02-26
Rated 2 out of 5 by
Karl13 from
Hopefully correct
I ended up using TurboTax again. Habits. This year, of course, again, they didn't have some necessary forms when I wanted to file at the beginning of February. But of course this only became clear when I had paid and could not select direct debit because I owe taxes. Then on Feb 17, TurboTax sent me an e-mail "You did it! Taxes are done !". Far from it. Yes, I'd paid for TurboTax, but due to missing forms I could not complete and file my return. Now - Feb 25 - they finally have the forms ready, and the thing taunts me with "The refund-advance-option is no longer available. It was a limited-time offer". This is (1) not nice, because not my fault, and (2) doesn't apply because I owe money. Let's hope it's not rejected due to TurboTax errors ( missing form entries ) like last year. I rate it two stars because I do seem to have gotten my taxes done. I expect better. Have the forms ready. Import my W2 without errors. No copy&paste errors in descriptions. No offers that can't apply to me.
All TurboTax® Offerings Reviews - Page 11017
Date published: 2022-02-26