TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.
(4.6/5
| 294016 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by
SKott7 from
Super easy
Answered my question quickly and also guided me to search engine regarding a specific tax form I had a question about; advised there would be a link if the form was necessary when filing
Date published: 2022-04-01
Rated 5 out of 5 by
Louise16 from
Works great. User friendly. Thanks
Everything worked great.thank you. I ll use it next year also.
Date published: 2022-04-01
Rated 5 out of 5 by
Montanamark513 from
Turbo Tax I could and would not File taxes without
Experts were there when I needed them and following the program made all the difference in getting it done Right!!!!!
Date published: 2022-04-01
Rated 5 out of 5 by
jwaynef from
great product and support is excellent and good gu
excellent support excellent personal guidance on questions
Date published: 2022-04-01
Rated 5 out of 5 by
DaisyM22 from
Great experience
Robert was professional and prompt in answering my questions. I had a very good experience!
Date published: 2022-04-01
Rated 5 out of 5 by
RMAC9pt5 from
Form 2210 filing instructions could be clearer
I recently completed both my 2019 and 2020 tax returns. Due to a problem with an IRS delay in processing of my 2018 tax return, my 2019 tax return showed an underpayment of more than $1000 which had a potential penalty attached. I wasn't aware of this penalty until after I mailed my 2019 return, started my 2020 return, and was asked questions about the 2019 Form 2210 that I had not filled out. I ended up printing both the 2019 Instructions for Form 2210 and the 2019 Form 2210 from the IRS web site before learning 2 different things: First, that 2020 Turbo Tax was going to do most of the work for me, and second, that I didn't need to send a 2019 Form 2210 to the IRS with my 2020 1040-SR tax return. .
Date published: 2022-04-01
Rated 3 out of 5 by
rtmjr from
Wasn't up to par this year - technical problems mo
When I started, TurboTax (TT) crashed numerous times (Force Quit) when trying to retrieve last year's data. Initially, it could not even find that. Then, after these problems there were problems with KeyChain, very cumbersome. When I finally imported last year's info and started to work on my return yesterday, it didn't seem to be there today when I went back to work on it. Finally, I got that straightened out. Also, though I had no problems with the tax aspect of the software, it seemed much more cumbersome and non-intuitive than in all the prior years (many) that I've used TT. All in all, TT did not work smoothly this year and I'll likely look at other software options next year!
Date published: 2022-04-01
Rated 5 out of 5 by
DRMMH from
AMAZING CS AND RESPONSIVENESS
MY AGENT KIMBERLY WAS AMAZING AN VERY RESPONSIVE. SHE SET UP AN PHONE CALL AND TOOK HER TIME TO TRULY UNDERSTAND MY SITUATION AND STEER ME IN THE RIGHT DIRECTION.
Date published: 2022-04-01
Rated 5 out of 5 by
Piercely from
Live service gave me great peace of mind
My tax expert, Nita, was prompt and clearly explained what needed to do. She helped me gather all documents and completed my tax return for me- saving me time and stress!
Date published: 2022-04-01
Rated 5 out of 5 by
Cici08122002 from
Turbo tax is awesome , quick , & easy!
I love turbo tax! Very quick and easy to get done.
All TurboTax® Offerings Reviews - Page 11010
Date published: 2022-04-01
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 5 out of 5 by
SKott7 from
Super easy
Answered my question quickly and also guided me to search engine regarding a specific tax form I had a question about; advised there would be a link if the form was necessary when filing
Date published: 2022-04-01
Rated 5 out of 5 by
Louise16 from
Works great. User friendly. Thanks
Everything worked great.thank you. I ll use it next year also.
Date published: 2022-04-01
Rated 5 out of 5 by
Montanamark513 from
Turbo Tax I could and would not File taxes without
Experts were there when I needed them and following the program made all the difference in getting it done Right!!!!!
Date published: 2022-04-01
Rated 5 out of 5 by
jwaynef from
great product and support is excellent and good gu
excellent support excellent personal guidance on questions
Date published: 2022-04-01
Rated 5 out of 5 by
DaisyM22 from
Great experience
Robert was professional and prompt in answering my questions. I had a very good experience!
Date published: 2022-04-01
Rated 5 out of 5 by
RMAC9pt5 from
Form 2210 filing instructions could be clearer
I recently completed both my 2019 and 2020 tax returns. Due to a problem with an IRS delay in processing of my 2018 tax return, my 2019 tax return showed an underpayment of more than $1000 which had a potential penalty attached. I wasn't aware of this penalty until after I mailed my 2019 return, started my 2020 return, and was asked questions about the 2019 Form 2210 that I had not filled out. I ended up printing both the 2019 Instructions for Form 2210 and the 2019 Form 2210 from the IRS web site before learning 2 different things: First, that 2020 Turbo Tax was going to do most of the work for me, and second, that I didn't need to send a 2019 Form 2210 to the IRS with my 2020 1040-SR tax return. .
Date published: 2022-04-01
Rated 3 out of 5 by
rtmjr from
Wasn't up to par this year - technical problems mo
When I started, TurboTax (TT) crashed numerous times (Force Quit) when trying to retrieve last year's data. Initially, it could not even find that. Then, after these problems there were problems with KeyChain, very cumbersome. When I finally imported last year's info and started to work on my return yesterday, it didn't seem to be there today when I went back to work on it. Finally, I got that straightened out. Also, though I had no problems with the tax aspect of the software, it seemed much more cumbersome and non-intuitive than in all the prior years (many) that I've used TT. All in all, TT did not work smoothly this year and I'll likely look at other software options next year!
Date published: 2022-04-01
Rated 5 out of 5 by
DRMMH from
AMAZING CS AND RESPONSIVENESS
MY AGENT KIMBERLY WAS AMAZING AN VERY RESPONSIVE. SHE SET UP AN PHONE CALL AND TOOK HER TIME TO TRULY UNDERSTAND MY SITUATION AND STEER ME IN THE RIGHT DIRECTION.
Date published: 2022-04-01
Rated 5 out of 5 by
Piercely from
Live service gave me great peace of mind
My tax expert, Nita, was prompt and clearly explained what needed to do. She helped me gather all documents and completed my tax return for me- saving me time and stress!
Date published: 2022-04-01
Rated 5 out of 5 by
Cici08122002 from
Turbo tax is awesome , quick , & easy!
I love turbo tax! Very quick and easy to get done.
All TurboTax® Offerings Reviews - Page 11010
Date published: 2022-04-01