TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294016 reviews)
Star ratings are from 2022
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Rated 4 out of 5 by from Mostly great One compliant: After I got a tax expert assigned to me, I checked back in the "next steps" section every day and it didn't have anything for me to do. It even said something along the lines of "I can chat with my tax expert if I want to" or something. However, I didn't noticee the little red notification dot next to the tab for my expert. When I eventually noticed an email saying my tax expert had left me a message I found he'd been trying to communicate for a few days. The "next steps" tab absolutely should have informed me of this, or somewhere on the site should have. It shouldn't have been up to me noticing the little red dot next to his name to know I had a message from him. I almost had my services cancelled because I hadn't responded to him and he needed more info from me. This could've been a very bad experience, but fortunately I noticed the email. Other than that, it's a good experience.
Date published: 2022-04-06
Rated 5 out of 5 by from Super Service in LS What’s to tell Tamara was Excellent and made sure to answer all question’s
Date published: 2022-04-06
Rated 4 out of 5 by from TurboTax needs corrections There are questions in the itemized return portion that do not allow entries (e.g. property tax, etc); had to go to Form and try and find place to make entry. Need to be able to revise estimated tax payment for expected changes in coming year.
Date published: 2022-04-06
Rated 5 out of 5 by from Very good product Down load was easily understood and simple to complete. I've used Turbo Tax for several years and each year it gets bettr.
Date published: 2022-04-06
Rated 5 out of 5 by from So Easy Turbo Tax is super easy. I was finished within an hour.
Date published: 2022-04-06
Rated 4 out of 5 by from Turbo tax was super helpful! I kept having an error pop up while trying to efile my return, after talking to multiple customer service reps and no one understanding why I was having such an issue I got paired with Kristen and she was incredible and made everything so much better!
Date published: 2022-04-06
Rated 5 out of 5 by from Turbo Tax I've been using Turbo Tax for about 10 years and have always been very satisfied with the results.
Date published: 2022-04-06
Rated 4 out of 5 by from Turbo Tax Was Very Good! Very helpful. Very Good Service. Helped with any questions we had. Just felt it was a little expensive for what we had done compared to what other people told me.
Date published: 2022-04-06
Rated 4 out of 5 by from Would recommend Turbo Tax Changes to NC state tax deduction for military retirement was confusing on the form and required talking to 3 different people to verify everything was accurate. After talking with a tax expert I was able to feel confident that everything was correct.
Date published: 2022-04-06
Rated 5 out of 5 by from Another quick and painless tax return completed. Very easy to use and I finished filing in 10 minutes, this was with an additional 1099 as well as the IRA contribution.
Date published: 2022-04-06
All TurboTax® Offerings Reviews - Page 11002
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Mostly great One compliant: After I got a tax expert assigned to me, I checked back in the "next steps" section every day and it didn't have anything for me to do. It even said something along the lines of "I can chat with my tax expert if I want to" or something. However, I didn't noticee the little red notification dot next to the tab for my expert. When I eventually noticed an email saying my tax expert had left me a message I found he'd been trying to communicate for a few days. The "next steps" tab absolutely should have informed me of this, or somewhere on the site should have. It shouldn't have been up to me noticing the little red dot next to his name to know I had a message from him. I almost had my services cancelled because I hadn't responded to him and he needed more info from me. This could've been a very bad experience, but fortunately I noticed the email. Other than that, it's a good experience.
Date published: 2022-04-06
Rated 5 out of 5 by from Super Service in LS What’s to tell Tamara was Excellent and made sure to answer all question’s
Date published: 2022-04-06
Rated 4 out of 5 by from TurboTax needs corrections There are questions in the itemized return portion that do not allow entries (e.g. property tax, etc); had to go to Form and try and find place to make entry. Need to be able to revise estimated tax payment for expected changes in coming year.
Date published: 2022-04-06
Rated 5 out of 5 by from Very good product Down load was easily understood and simple to complete. I've used Turbo Tax for several years and each year it gets bettr.
Date published: 2022-04-06
Rated 5 out of 5 by from So Easy Turbo Tax is super easy. I was finished within an hour.
Date published: 2022-04-06
Rated 4 out of 5 by from Turbo tax was super helpful! I kept having an error pop up while trying to efile my return, after talking to multiple customer service reps and no one understanding why I was having such an issue I got paired with Kristen and she was incredible and made everything so much better!
Date published: 2022-04-06
Rated 5 out of 5 by from Turbo Tax I've been using Turbo Tax for about 10 years and have always been very satisfied with the results.
Date published: 2022-04-06
Rated 4 out of 5 by from Turbo Tax Was Very Good! Very helpful. Very Good Service. Helped with any questions we had. Just felt it was a little expensive for what we had done compared to what other people told me.
Date published: 2022-04-06
Rated 4 out of 5 by from Would recommend Turbo Tax Changes to NC state tax deduction for military retirement was confusing on the form and required talking to 3 different people to verify everything was accurate. After talking with a tax expert I was able to feel confident that everything was correct.
Date published: 2022-04-06
Rated 5 out of 5 by from Another quick and painless tax return completed. Very easy to use and I finished filing in 10 minutes, this was with an additional 1099 as well as the IRA contribution.
Date published: 2022-04-06
All TurboTax® Offerings Reviews - Page 11002