TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281599 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Turbo Tax is Excellent Great Program! Very intuitive to use. I'll definitely get it again next year.
Date published: 2021-10-16
Rated 1 out of 5 by from Too many TT errors - Data Source Not Working Too many flaws in this program. 1 Data Source wasn't working. 2 when I entered Unemployment at first there was no spot on your page to enter taxes with held. Very frustrating chain of events followed. I've used Turbo Tax since year one. This is the worst ever
Date published: 2021-10-16
Rated 4 out of 5 by from Turbo Tax Specialist I came into four issues with the software do to being a 1099-NEC. I was recognized as a W2 as well as well as a 1099-NEC. The specialist noticed this error and quickly fixed the issue in a matter of a few minutes.
Date published: 2021-10-16
Rated 5 out of 5 by from Laura N. with Turbo Tax - amazing! We feel so blessed that Laura was assigned to us. She went above and beyond and made this whole process as smooth as possible. I would highly recommend this to anyone especially if you have a business.
Date published: 2021-10-16
Rated 3 out of 5 by from Trouble e-Filing--On Third Try Now! Quite Unexpectedly, the IRS rejected my "just-in-time" electronic filing of my Tax Return, and I have just tried again to refile--for the third time since last night. My AGI is correct, even though TurboTax tried to convince me that it is not--I double checked your amount supplied with my paper copies submitted in 2019 (last year). Just now I have changed my PIN, which Tax required me to do to resubmit, even though I did find somewhere that after July 2021, IRS is not using pins anymore? I am very confused and don't know what to do next. Ironically, this is the first time I purchased audit protection from TurboTax for $45. Don't know what to do next?
Date published: 2021-10-16
Rated 5 out of 5 by from Love TurboTax Super easy. Straight forward. They help you out when needed.
Date published: 2021-10-16
Rated 5 out of 5 by from Very Easy I find the program to be very user friendly and thorough. I've used multiple versions for may years including the personal and business.
Date published: 2021-10-16
Rated 5 out of 5 by from TurboTax is user friendly and convenient Easy to use and very convenient. Will definitely use again
Date published: 2021-10-16
Rated 1 out of 5 by from Payment issues with filing=accountant next year I spent over an hour with phone reps at TurboTax who could not help me solve the issue of why I could not submit my payment. Finally after going over and over changing items in my profile, my email was incorrect, I was able to miraculously get through the payment portal. Next year I'm going back to an accountant.
Date published: 2021-10-16
Rated 4 out of 5 by from Lovely and Awesome assistance It was so easy to file using the TurboTax, and such a lovely e-filing interface with an awesome TurboTax Live assistance by Tax Experts.
Date published: 2021-10-16
All TurboTax® Offerings Reviews - Page 12
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is Excellent Great Program! Very intuitive to use. I'll definitely get it again next year.
Date published: 2021-10-16
Rated 1 out of 5 by from Too many TT errors - Data Source Not Working Too many flaws in this program. 1 Data Source wasn't working. 2 when I entered Unemployment at first there was no spot on your page to enter taxes with held. Very frustrating chain of events followed. I've used Turbo Tax since year one. This is the worst ever
Date published: 2021-10-16
Rated 4 out of 5 by from Turbo Tax Specialist I came into four issues with the software do to being a 1099-NEC. I was recognized as a W2 as well as well as a 1099-NEC. The specialist noticed this error and quickly fixed the issue in a matter of a few minutes.
Date published: 2021-10-16
Rated 5 out of 5 by from Laura N. with Turbo Tax - amazing! We feel so blessed that Laura was assigned to us. She went above and beyond and made this whole process as smooth as possible. I would highly recommend this to anyone especially if you have a business.
Date published: 2021-10-16
Rated 3 out of 5 by from Trouble e-Filing--On Third Try Now! Quite Unexpectedly, the IRS rejected my "just-in-time" electronic filing of my Tax Return, and I have just tried again to refile--for the third time since last night. My AGI is correct, even though TurboTax tried to convince me that it is not--I double checked your amount supplied with my paper copies submitted in 2019 (last year). Just now I have changed my PIN, which Tax required me to do to resubmit, even though I did find somewhere that after July 2021, IRS is not using pins anymore? I am very confused and don't know what to do next. Ironically, this is the first time I purchased audit protection from TurboTax for $45. Don't know what to do next?
Date published: 2021-10-16
Rated 5 out of 5 by from Love TurboTax Super easy. Straight forward. They help you out when needed.
Date published: 2021-10-16
Rated 5 out of 5 by from Very Easy I find the program to be very user friendly and thorough. I've used multiple versions for may years including the personal and business.
Date published: 2021-10-16
Rated 5 out of 5 by from TurboTax is user friendly and convenient Easy to use and very convenient. Will definitely use again
Date published: 2021-10-16
Rated 1 out of 5 by from Payment issues with filing=accountant next year I spent over an hour with phone reps at TurboTax who could not help me solve the issue of why I could not submit my payment. Finally after going over and over changing items in my profile, my email was incorrect, I was able to miraculously get through the payment portal. Next year I'm going back to an accountant.
Date published: 2021-10-16
Rated 4 out of 5 by from Lovely and Awesome assistance It was so easy to file using the TurboTax, and such a lovely e-filing interface with an awesome TurboTax Live assistance by Tax Experts.
Date published: 2021-10-16
All TurboTax® Offerings Reviews - Page 12