TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from Live Help Is Great My first time filing and the live support was great your personal info is kept private but the live support is able to review your screen the lady that helped me was great
Date published: 2021-02-26
Rated 5 out of 5 by from Absolutely Wonderful This was very easy to use and I will definitely use again!
Date published: 2021-02-26
Rated 5 out of 5 by from easy did nogt use a dam live expert im trying to do this bjt ypur making it difficult
Date published: 2021-02-26
Rated 5 out of 5 by from Awesome Tax Preparation!! This was my first time preparing my own taxes and the experience was phenomenal. The tax expert took the time to show me what to do and explain why I had to complete it. The tax expert was awesome and knowledgeable if there was a rating of 100 I would make sure she received it.
Date published: 2021-02-26
Rated 5 out of 5 by from Enjoying the simplicity Its super easy to use, walks you through it and does the work for ya! Ill be switching and using them for good!
Date published: 2021-02-26
Rated 4 out of 5 by from VERY HELPFUL I HAVE USED THIS TAX PROGRAM FOR SEVERAL YEARS, WORKS WELL. CONTACTING CUSTOMER SERVICE COULD USE SOME IMPROVEMENT
Date published: 2021-02-26
Rated 5 out of 5 by from turbo is very good always easy to navigate the various categories with turbo
Date published: 2021-02-26
Rated 3 out of 5 by from Hard to find place to enter info. Extra Charges If you try to use help to find where to enter specific info, you have to dig and dig to get just the right keyword to find the data entry location. Caused me stress several times when they tried to add on fees. The worst was the row during filing where they seemed to be adding $20 for some kind of Max Refund Guarantee. It turns out that maybe it was some kind of fee if you try to pay for your state e-file from your refund (it never said that though). This caused me to look all over to try to figure this out. If you go all through the Visa pay process, it does not show this fee, so I hope they do not take it from my refund. I dislike the high cost of state e-file, I come close to just mailing. I guess that is how they can probably make extra high profit margin on a captive audience. It is funny all the marketing they do right there in the program to make you want to e-file :) This is still better than doing the taxes by hand. And they have been more consistent than some of the other joints online with their pricing. Also they seem to support downloading investment data from more institutions than the others. I was happy with the automatic stimulus rebate calculation for those that didn't get their checks.
Date published: 2021-02-26
Rated 3 out of 5 by from Still the Best, But It's Gotten Worse When I first started filing on TurboTax it was cheaper and more accessible. Now, it feels like every year the prices go up. Saying that, TurboTax is still the best for this price, but next year I may look for other options.
Date published: 2021-02-26
Rated 3 out of 5 by from Keep coming back I've used Turbotax for over 10 years and keep coming back.
Date published: 2021-02-26
All TurboTax® Offerings Reviews - Page 10996
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Live Help Is Great My first time filing and the live support was great your personal info is kept private but the live support is able to review your screen the lady that helped me was great
Date published: 2021-02-26
Rated 5 out of 5 by from Absolutely Wonderful This was very easy to use and I will definitely use again!
Date published: 2021-02-26
Rated 5 out of 5 by from easy did nogt use a dam live expert im trying to do this bjt ypur making it difficult
Date published: 2021-02-26
Rated 5 out of 5 by from Awesome Tax Preparation!! This was my first time preparing my own taxes and the experience was phenomenal. The tax expert took the time to show me what to do and explain why I had to complete it. The tax expert was awesome and knowledgeable if there was a rating of 100 I would make sure she received it.
Date published: 2021-02-26
Rated 5 out of 5 by from Enjoying the simplicity Its super easy to use, walks you through it and does the work for ya! Ill be switching and using them for good!
Date published: 2021-02-26
Rated 4 out of 5 by from VERY HELPFUL I HAVE USED THIS TAX PROGRAM FOR SEVERAL YEARS, WORKS WELL. CONTACTING CUSTOMER SERVICE COULD USE SOME IMPROVEMENT
Date published: 2021-02-26
Rated 5 out of 5 by from turbo is very good always easy to navigate the various categories with turbo
Date published: 2021-02-26
Rated 3 out of 5 by from Hard to find place to enter info. Extra Charges If you try to use help to find where to enter specific info, you have to dig and dig to get just the right keyword to find the data entry location. Caused me stress several times when they tried to add on fees. The worst was the row during filing where they seemed to be adding $20 for some kind of Max Refund Guarantee. It turns out that maybe it was some kind of fee if you try to pay for your state e-file from your refund (it never said that though). This caused me to look all over to try to figure this out. If you go all through the Visa pay process, it does not show this fee, so I hope they do not take it from my refund. I dislike the high cost of state e-file, I come close to just mailing. I guess that is how they can probably make extra high profit margin on a captive audience. It is funny all the marketing they do right there in the program to make you want to e-file :) This is still better than doing the taxes by hand. And they have been more consistent than some of the other joints online with their pricing. Also they seem to support downloading investment data from more institutions than the others. I was happy with the automatic stimulus rebate calculation for those that didn't get their checks.
Date published: 2021-02-26
Rated 3 out of 5 by from Still the Best, But It's Gotten Worse When I first started filing on TurboTax it was cheaper and more accessible. Now, it feels like every year the prices go up. Saying that, TurboTax is still the best for this price, but next year I may look for other options.
Date published: 2021-02-26
Rated 3 out of 5 by from Keep coming back I've used Turbotax for over 10 years and keep coming back.
Date published: 2021-02-26
All TurboTax® Offerings Reviews - Page 10996